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Customer Service Administrative Assistant

Location:
Oroville, CA
Posted:
December 06, 2016

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Resume:

IRIS CHANTEE BECERRA

*** ******** ***** **** #***, Oroville, Ca 95966 H: 530-***-**** C: 530-***-**** acxset@r.postjobfree.com Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail. An Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Highly organized with more than 9 years experience supplying thorough, organized administrative support. 35 WPM typing speed

Professional phone etiquette

Customer service-oriented

Accurate and detailed

Works well under pressure

Social media knowledge

Pleasant demeanor

Filing and data archiving

Flexible

Excellent communication skills

Excellent time management

Strong interpersonal skills

Appointment Setting

Advanced clerical knowledge

Administrative Assistant, 02/2015 to Current

Ishi Country Tax Services – Oroville Ca

Provide Tax and Bookkeeping Services

Records Management (alphabetical/numerical/digital) Bookkeeping

Accounts Reconciliation

Operated multi-line phones

10 key Electronic Calculator

Photo copies/ Digital Scanning

Maintained client and business confidentiality

Tax papers preparation

Cash handling/bank deposits

Handled incoming/outgoing mail

Operated Microsoft Word, Excel, Quickbooks, Quicken, Drake, Medlin, Neat Digital Scanner Fax Machine

Data entry

Daily customer interaction.

Responsible for opening office.

Ordered and managed office supplies, vendors and upkeep of reception area. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Office Administration, 07/2003 to 07/2004

Butte County Office of Education – Oroville Ca

Records Management (alphabetical/numerical)

Track and document children's attendance

Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Compiled company information and related material and distributed it to enrolling families. Completed required eligibility applications for appropriate child development programs. Assist (parent/family) with any additional community service needs, Ran errands

Office Administration, 06/1996 to 07/2003

Butte Child Development Inc – Gridley Ca

Records management (alphabetical/numerical)

Track and documented children's attendance.

Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Managed office supplies, vendors, organization and upkeep of reception area. Coordinated domestic travel arrangements, including booking airfare, hotel and transportation. Helped distribute employee notices.

Assisted with event planning, including fundraising events, parent meeting, as well as employee orientation. Compiled company information and related material and distributed it to enrolling families. Coordinated board and committee meetings, including information preparation and distribution. Complete required eligibility application for appropriate child development programs. Assist Family Health Coordinator with children's medical referrals. Provided support services for instructional staff. Assist (parents/families) with any community service needs. Run errands.

Bank Teller, 01/2000 to 04/2000

Wells Fargo Bank – Oroville Ca

Handled cash transactions, deposits, withdraws, for business and personal accounts. Answered and managed incoming and outgoing calls while recording accurate messages. Completed data entry.

Compiled company information and related material and distributed it to potential new clients. Directed customers to appropriate banking associate for additional banking assistance and financial services. Assisted banking customers with access to their safety deposit box. Balanced ledger and cash drawer at the end of every shift. Slots Ambassador/Cage Cashier, 12/1997 to 04/1998

Feather Falls Casino – Oroville, Ca

Provide excellent customer service and hospitality in a gaming environment. Complete ticket and jackpot payout for customers.

Cashed customer checks and ran credit card transactions for customer cash advances. Hopper fills.

Verification of and control of all cash received and distributed. Greet customers and answer any gaming questions.

Assure all paperwork is completed accurately and in a timely manner. Made sure daily ledger and cash drawer balanced at the end of every shift. None: Legal Adminstration Studies,

Butte Community College - Oroville Ca

Coursework in Legal Administration Studies

General education

EDUCATION

Microsoft Word, Excel, Access, Outlook

Intro to Powerpoint

Intro to Computer Apps

Adobe Acrobat Professional

Records Management

Business Writing Skills

Business Communication

Key Boarding

Legal Environment of Business

Intro to Accounting

Essential Communication

Managing Attitude

Electronic Calculator

3.18 GPA

none: Office Administration,

Yuba College - Marysville Ca

Coursework in Office Administration

General Studies

Environment

Microsoft Excel

Humanities

Child Growth and Development

Health and Life

Child Abuse Course

Critical Thinking

Ethnic Relations

Human Resource Management

3.0 GPA

High School Diploma: 1996

Gridley Union High School - Gridley Ca

Member of MECHA Club

Member of FHA Club

Member and captain of Drill Team



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