KARL A. RIVERS

*** ****** *****

Memphis, TN ****9-7207

901-***-****

acxseb@r.postjobfree.com

CAREER OBJECTIVE

To secure a position in Human Resources, with emphasis in personnel management and administrative support, for an organization that provides opportunity for growth and merit-based advancement opportunities.

CAREER ACCOMPLISHMENTS

Designed and implemented mail processing system for inmates housed with the Shelby County Division of Corrections.

Conducted informal research to establish benchmarks relative to County Total Quality Management (TQM) goals.

Improved customer service protocol effectively reducing customer complaints by 47% in one year.

Accomplished ten years progressively responsible experience in administration.

Gained extensive knowledge of Human Resources practices, including employment laws, benefits and payroll.

Member, Board of Directors, LeMoyne-Owen College Local Alumni Association

EXPERIENCE

Case Manager/Eligibility Counselor State of TN, Dept. of Human Services, Memphis, TN August 2002 to Present

• Interview clients applying for State benefits to determine eligibility for services.

• Input information for processing of eligible benefits and utilizes formatted data system to calculate client benefit package.

• Keep abreast of updated regulations and policy changes directly related to benefit

services.

Staffing Coordinator/On-Site Manager Conexx Staffing Service, Memphis, TN

June 2002 to May 2006

Coordinate and direct office activities; maintained office personnel files.

Serve as liaison between employer and employees ensuring employee compliance

with standard operating procedures, regulatory laws and safety issues.

Conducts testing, interviews and placement thereby reducing cost of recruiting

due to attrition and turn over rates.

KARL A. RIVERS

Page 2

Staffing Coordinator/Monitor City of Memphis, Memphis, TN

May 2002 to Aug 2002

Interviewed job site applicants and determined eligibility for employment.

Provided monitoring of participants for specific job site program, including site labor

law compliance and adherence to contract agreements.

Maintained participant personnel files, checked time sheets for accuracy and processed payroll.

Clerical Specialist A Shelby County Government, Memphis, TN

July 1991 to December 2001

Maintained accounting records for departments to include but not limited to ledger an

and general accounting, accounts payable and receivable and statement reconciliation.

Identified problems, identified cause and determined corrective actions to improve

department customer service satisfaction results.

Assisted in determining department objectives and goals in order to establish bench-

marks for newly introduced quality management program.

EDUCATION

Bachelor of Business Administration May 2001 LeMoyne-Owen College, Memphis, TN

Contact this candidate