Tina Leach

517-***-**** acxse4@r.postjobfree.com

The goal is to obtain a challenging and rewarding business career in a growth-oriented organization; which will allow me to utilize my skills, passion, and experience to grow with a company. Very innovative, observant & a keen eye of detail allows for me to be the ideal candidate to push any company past its expectations. I am seeking a career that makes a difference to those around me & to those I affect with my passion, dedications, and drive to succeed.

Summary of Qualifications

Innovative & tenacious healthcare business professional with an eye for detail in business development, proficient in building and maintaining client rapport and efficient in analyzing client needs. A professional in managing product and service lines from beginning to end. Exceptional leadership qualities along with proven abilities to motivate co-workers and management while surpassing expectations and raising the bar for standards within the workplace. Actively pursuing education & research to broaden the knowledge and experience in the business & marketing field.

Professional Background

Southwood Realty Gastonia, NC

Office / Property Manager 07/2016-09/2016

Marketing, scheduling, and showing apartments- updating online specials, prices

Enforces occupancy policies and procedures to staff & clients

Professionalism with communication processes.

Performs administrative duties such as monthly reports, annual budget development, and purchase and supply requisitions.

Operate office machines, and computer fluently- type 57 wpm, word, office, excel

Attentive & Clear Communication Skills with Customers / Clients- listening, & selling

Strong self-starting ability, able to work with minimal supervision.

Responsible for performing the opening and closing functions of the office.- close end of day files, & deposit financial intake.

Creating a sense of urgency for the client to close deals

Convergys/ BCBS Anthem Hickory, NC

Business Representative 04/2016-07/2016

Healthcare insurance account & billing inquiries/implement corrections

Multi-phone lines

Identify and assess customers’ needs to achieve satisfaction

Functioned as liaison between patient and physician to enhance communication

Proficient with data entry/ computers/ online research

Analyzed the organizational overall image and marketing effectiveness.

Interpreting EOB

Prostep/ Genesis Rehab. Lansing, MI

Healthcare Provider, PTA (Outpatient & LTC facility), 08/2011-01/2016

Developed strong client relationships. Cultivated relationships to ensure long-term customer retention and future contract opportunities.

Expanded client relations by anticipating client needs and recommending services and actions.

Effective communication with all types of people/ statuses.

Check in/ out patients/ schedule visits/ contact patients

Medical insurance billing & verification

Physiological knowledge with medical terminology & documentation

Provides continuity of care by developing and implementing patient management plans

Recommend options, courses of action or modifications in selected treatments ensuring patients progress, safety and comfort

Patient liaison

Provides patient updates to physicians, payers, and other referral sources

Research with education & webinars for up to date data entry programs, treatment interventions, & policies & procedures.

oAchieved Quality Survey 2015 (best level)

oAchieved exceptional effective treatment & successful outcomes

oFrequent return clientele recommending my care, due to highly satisfied experience

Total Rehab Services Lansing, MI

Healthcare Provider, PTA (homecare), 12/2004-08/2011

•Verify physician orders & insurance

•Effective communication with physicians, staff, & patients

•Maintain all records in accordance of policies, & procedures

•Scheduling verification

•Participate in patient status judgements

•Implement patient plan of care towards recovery

•Complete documentation for medical record via computer data bases

Progressive Physical Therapists/ Integrity Rehab Holt, MI

Office Manager, PTA (homecare & LTC), 03/2002-09/2005

•Demonstrate ability to be flexible, organized, and function under stressful situations

•Direction of therapy staff, & patient schedules

•Communicate effectively with staff in meetings & with weekly reports

•Intervene difficult situations- deescalate & council

•Validate, complete, & submit monthly billing to insurance

•Data entry via medical programs & Microsoft office

Academic Background & Training

Liberty University Lynchburg, VA

09/2016

Certificate of Healthcare Management

Davenport University Lansing, MI

2003- 2005

Bachelors Degree in Applied Science

Small Business Management

Davenport University Lansing, MI

1997- 1999

Associates Degree in Applied Science

Physical Therapist Assistant

Professional Career Development Institute of Technology Atlanta, GA

1994-1995

Certificate of Health & Nutrition

Heartland Institute of Technology Ionia, MI

1992-1994

Certificate of Achievement- Business/Accounting

Liberty University Lynchburg, VA

2015-2017

Pursuing Obtaining M.B.A in Healthcare Management & Marketing

Computer Programming Skills

Microsoft Office Word, Excel, PowerPoint, 10-key, PCC, Allscript, Kronos, SMART, 57wpm, NEXUS, POS,

Basic Skills

Customer Service, Multi-tasking, Medical Terminology, Leadership, Planning, Research, Schedule Management, Math, Problem Solving, Critical Thinking, Team Work, Handling Pressure, Adaptability, Orthotics & Medical Equipment, Medical Diagnosis, Clear Communication, Intuitive, Perceptive, Check In/ Out Patients, Filing, Patience, Goal Oriented, Tenacity, Marketing, Pro-active,

Professional References

*Available upon request

Contact this candidate