Customer Service Manager

Tanya Kukla

*** ***** *****, ***** ******, Illinois 60188

847-***-**** acxsdr@r.postjobfree.com

Qualifications and Highlights

Highly enthusiastic, self-motivated problem solver

Experienced in the planning, organization and execution of special events and meetings

Excellent communication and customer service skills

Superb time management skills

Accurate, consistent and detail-oriented

Work well with diverse range of individuals

Professional Experience

Ernst & Young LLP, Chicago, Illinois - www.ey.com (December 1998-May 2013)

Conference Room Coordinator (March 2003-May 2013)

Coordinate, book and plan the usage of 62 internal conference rooms and hotelling space for over 2200 employees in the Chicago office

Respond to over 100 emailed space and hotelling requests on a daily basis

Receive and review conference center requests, quickly identify booking conflicts or potential conflicts, suggesting solutions and discussing conflicts with the Hospitality and Workplace Services Manager

Confer with clients before, during and after their events, maintaining a positive relationship and responding to inquiries and requests in a timely manner

Partner with Workplace Services staff to determine room set up and audio visual needs; ensure all equipment and services are provided as requested

Establish and develop working relationships with caterers and other external vendors; increased the number of catering options by 200% over a 3-year period

Order food and beverages for all events ($770,000 annually)

Obtain correct approval and billing information for all expense related activity including food and beverage equipment rentals, room rentals, etc. Monitor the accuracy of charges and reconcile purchasing card on a monthly basis

Maintain detailed invoice spreadsheet to track costs associated with each meeting and department; provided spreadsheet to management on a monthly basis

Work with the client and Catering Operations to plan standard and special food and beverage events

Develop routine operational and/or administrative procedures for the most effective and efficient utilization of the conference room facility

Main point of contact for several high-profile annual meetings with clients including Caterpillar and Kraft

Receptionist and Operator (December 1998-March 2003)

Greeted clients and guests

Answered telephone calls and directed callers to appropriate personnel

Computer Skills

Microsoft Word, Excel and PowerPoint

Type 80 wpm

Seeking Employment

May 2013-November 2013

Current Employee

Novitex-November 4, 2013-Current

Main Reception

Answering & directing calls

Maintain billing

Bond verification

Meeting planning/ order catering

coping, faxing, & FedEx

Maintaining an organized & clean work place

Professional who demonstrates leadership in decision-making & exhibits tact in challenging situations while maintaining the highest standards of integrity & confidentiality. Delivering results in high-pressure situations.

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