Delilah Dickerson

***** * **** ***** *******, IL 606**-***-*** 0728 acxsd8@r.postjobfree.com Objective

To utilize my exceptional customer care and clerical skills, and make the most of my strong expertise in managing the customer service operations. Education

Senn High School, Chicago IL

High School Diploma 2000

Experience

Apr 2015 - Aug 2016

A/ R Follow Up Rep Reimbursement Technologies, Inc Chesterfield, MO Investigate outstanding patient emergency room Medicare, Medicaid, and managed care insurance claims. Contact insurance carriers to resolve any issues causing claims to be denied. Create access to various insurance carriers via website. Resubmit emergency room insurance claims, if necessary. Submit claim appeals. Adjust patient accounts. Compile all necessary information received to create spreadsheets and reports of my findings. Meet productivity quota on a monthly basis. Oct 2005 - Feb 2015

Patient Service Rep Advocate Medical Group Chicago, IL Perform a variety of complex duties that require excellent administrative skills, customer service skills, and organizational capabilities. Data entry for our office and Mobile Dental Van. Provide training for new employees. Schedule appointments, verify insurance, print and mail/fax insurance claims. Enter insurance and patient payments. Help patients complete registration forms. Adjust patient accounts and collection calls. Generate and present monthly production and revenue reports. Pull and file charts, answer phones. Create survey statistic reports. Work with special needs patients, money handling, print and mail monthly statements. Provide follow up calls to surgery patients. May 2003 - Sept 2005

Dental Receptionist Sears Dental Chicago, IL Collaborated with the dentists on patient care plans and was responsible for presenting the treatment plans to the patients. Responsibility of verifying insurance, billing track and maintained inventory of front office supplies. Answered phones, greeted patients, confirmed appointments, occasionally completed payroll.