SANTOSH KUMAR GADDAM

Email: acxscn@r.postjobfree.com

Mobile: 647-***-**** Alberta, British Columbia, Ontario, CA

SALESFORCE ADMINSTRATOR SALESFORCE DEVELOPER QUALITY ASSURANCE ENGINEER

Around Seven years of IT experience, with three years of experience in Salesforce.com CRM platform experience and four plus 4+ years of experience Quality assurance software engineer

Hands on Working experience in administration, development(Customization), configuration, implementation, and support of Salesforce CRM, and Salesforce applications

Expertise on Software Testing, Software Automation Programmer in VB, ASP.NET, with expertise in Business Analysis, Quality Assurance Plans, Software System Validation, and Test Automation of Client- Server, Web based and Multi-Tier applications in Software quality assurance.

Experience in SDLC methodologies in Agile, V- model and Waterfall.

Excellent knowledge on various stages of Salesforce Development Life Cycle (SFDLC) including analysis and development of applications using salesforce.com CRM, Force.com platform as an administrator and developer

Certified Salesforce Administrator, Developer, & Sales cloud consultant

Hands-on work experience Visualforce framework, Apex language (Classes and Triggers) and leveraging Force.com Platform -- world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Extensive experience using Salesforce Administration (SFA), Profiles, Creating Roles, Page Layouts, Sharing rules, Workflow rules, Reports, and Dashboards.

Experience in developing client-specific solutions in SFDC related technologies such as Apex (Classes, Controllers & Triggers), Batch Apex & Apex Web Service, Visualforce (Page, Component & Controllers), and Apex triggers.

Worked on salesforce.com Sandbox and Production environments which include creating and refreshing sandbox from time to time and deployment in between sandbox and production by using Eclipse, Force.com Migration Tool, and Change set.

In-depth work experience in designing of custom objects, custom fields, Role Based Page layouts, Workflow. Assignment rules, auto response rules, Validation Rules, Approval Processes, process builder, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Record Types, Dashboards, and Email templets as per application requirements.

Performed data migration, Proficient in using meta-data migration tools like Salesforce Apex Data Loader

Experience in different types of deployments like Change Sets, Eclipse Force.com IDE

Experienced in integration of Salesforce.com with external applications by using Web Services API (REST API)

Good working knowledge in querying salesforce.com database using SOQL & SOSL queries

Strong analytical, troubleshooting, communication and presentation skills, well played in Team and as well as independently

Technical skills set:

Programming Languages: C, C++, Java, Apex, Visual force, HTML

Databases & Workflows: SQL server, SOQL/SOSL (SF Query Languages), REST & SOAP, Configuration in site.com, Force.com IDE

Certifications & Education:

Salesforce certifications:

Salesforce Certified Administrator (SU16)

Salesforce Certified Platform Developer I (SU16)

Salesforce Certified Sales Cloud Consultant (SU16)

Software Engineer other certifications:

CSTB Certified Quality Assurance Analyst

ISTQB Certified Agile Software Developer

Education:

Graduate Certificate Diploma in Project Management – Software development

Canadore College – Toronto, Canada

Graduate Certificate in Software – Computer technologies

Centennial College –Toronto, Canada.

Bachelor of Technology in Bio Informatics – Information Technology [3.3 GPA /4]

Satyabhama University, Chennai, India

Work Experience:

Envisage Canada Inc. @ Dealertrack Technologies Inc. Toronto, CA NOV 2014 –SEPT 2016 Position: Salesforce Developer & Administrator

Dealertrack Technologies Company provides Car Dealerships, Software solutions, Finance inventory, platform, Digital Marketing, and Reliability, Dealer management Solutions and give dealer Real-time analytics also do with credit application, lender management, 45%car purchase and electronically registered in the United States

Project: Aiming at most Customer best experience, and to empower Dealer and customer relationship we are developing DIGITAL RETAILING app, Audi Retailing app and other OEM brands which are compatible on IOS IPADs, Android tablets and also on latest Smartphones on Force.com platforms

Responsibilities:

Participated in meetings with the team members to discuss the progress of the Project, Milestones Achievements and Work Delegation.

Customize various Objects like Accounts, Contacts, Leads, Opportunities, Reports and created Custom Objects based on Business requirements.

Implemented and Configurated, Customization and Development on Sales and Service Cloud.

Provided Administrative level support for the users of Salesforce Application.

Implemented various functionalities in the organization performed Batch Apex, Apex Triggers and Apex Custom Controller Extension, List Controller classes, and visual force pages and components.

created Custom Links, Formulas, Page Layouts, Record Types, Workflow and Approval Processes and performed Record Level and Object Level Security.

Worked on Web Services apex classes, using XML parser passed input request and also mapped the XML request to salesforce object.

Integrated REST API web services to extract data from internal applications and displayed in the UI.

worked on portals like Service Portal and Partner Portal and also had a good knowledge on Customer Portal.

Modified and customized the standard objects which includes Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes and Activities.

Implemented data migration tasks to move data from a different business source to salesforce.com.

Performed user support and bug fixing activities according to the SLA.

Used Collections properly to avoid governor limits when using SOQL and SOSL statements properly in custom controllers, extensions and triggers.

Involved in migrating the records to the sources and loaded data into different application using Apex Data Loader and Import Wizard, Used Loading and Managing the Data using Apex Data Loader and Excel.

Involved in Agile Methodology Procedure and Sprint model, attended daily scrum meetings.

Environment: Salesforce platform, HTML, JAVA, Java Script, Validations, Work Flows, Apex Triggers, Reports, Custom Objects, Custom Tabs, Visual Force Pages, Components and Controllers, Data Loader, Web Services, Email Services, Security Controls, Eclipse IDE, Sandbox Data Loading.

STAPLES Vancouver, BC, Canada MAY 2014 – NOV 2014 Position: Salesforce Administrator

Project: An Enterprise E-Commerce Online Business Corporation has developed the web application on force.com which intended to serve the multiple retailers like WALMART, CVS, COSTCO, STAPLES and retailers all over the world where they are using the web application and Mobile Android and IOS applications in processing their business with the customers. Such that the Application developers code that links to existing APIs, Salesforce development platform to make use of their functionality in communicating the Data with retailers

Responsibilities:

Developed customize standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards

Created and managed multiple users set up, profiles, roles, customization of fields, record types, page layouts, validations and objects

Coordinated with business stalk holders and Salesforce implementation vendor team

Designed improved business process and workflows

Created Custom objects, Fields, Dashboards, workflows, triggers, formulas, approval process inquires

Analyzed and implemented organization processes, converted business workflows into force.com business workflows and ensured force.com meets the necessary business requirements

Developed dashboard and reports to consistently monitor data quality

Had good working knowledge in querying salesforce.com database using SOQL & SOSL queries and Governor Limits.

Worked with developers to understand the backend integration of Salesforce using technologies such as Salesforce REST and SOAP API, Jitter bit

Trained end users on usage of Salesforce, Force.com applications

Environment: Agile, Scrum, Sprint Planning, Force.com, JIRA, Web services, Rest full API Calls, JAVA

BCLC British Columbia Lottery Corporation, Kamloops, BC, Canada APRIL 2013 – APRIL 2014 Position: Mobile Java Developer & QA Analyst

Project: Mobile Launch PlayNow.com mobile application on Android OS: The Playnow.com have moved to the Mobile applications, the Gambling E- Casino, Lottery Purchasing, and Sports Betting Modules have been developed for the Android and IOS Mobile applications. And as well as at the Retailers, Supermarkets, and pharmacy

Project: Regression testing of the OXI servers by using the SOAP UI and Load UI: Creation of REST full web services Test Scenarios, Test cases and assertions and validation checkpoints on SOAP UI and J-Meter. Created SOAP web services and analyzed the XML schema to the end points of the Web services and to its validation end points.

Responsibilities:

Built and deployed the SDK to the Maven Central Repository using Gradle build scripts, Used Eclipse with ADT plug-in as the IDE to develop the application, developed basic UI to present gathered information to the end user.

Followed wireframes to develop the overall workflow/structure of the product.

Worked closely with the UI/UX designer to deliver a product that is consistent with the executives' and customers' visions, in terms of its look and feel.

Utilized various Android system APIs to gather device information like battery statistics and network connectivity and native geo-fence APIs to monitor user location settings.

Facilitated communication between the SDK with the server using REST APIs, to deliver appropriate contents to the end users.

Automation architect in entire QA - methodology prepared Automation Test Plans and Automation Test Cases.

Worked as Test Architect, received Manual test cases from the manual testing team and modified to the Automation test cases from the scratch and developed the Ad-hoc Automation test scripts in VB.NET and JAVA on HP UFT (Unified Functional Testing), and Selenium (web Driver, TestNG Framework) respectively.

Developed the REST, SOAP full web services Test cases and Assertions and validation checkpoints on SOAPUI.

Analyzed the XML schema to the end points of the Web services and to its validation end points.

Delivered the Applications and involved live integration and QA sign-offs

Environment: Android studio, Eclipse, Visual studio, Maven, HP Quality center 11.0, Unified Functional Testing 11.52, Quick Test Pro 10.0, HTML, Java/Junit Java script, CSS, GitHub, XML, Microsoft SQL. Selenium 2.39.0, IOS

Sun life Financial, Toronto, ON, Canada APRIL 2012 – APRIL 2013 Position: Java developer

Project: The Online Registration project involved rewriting the web registration process for both Plan Member and Customer Access. Two main applications interface with Nexus (which communicates to database) to store and retrieve data using XML. Member Registration was a new Spring web application we created, while Member portal was an existing application under enhancements. Developed nexus API, modified existing nexus API for member registration and member portal to perform the functionality of the business requirements of a registration process, Spring Tiles and client side (parsley JS, jQuery). Web Logic web server was used for testing and deployments

Responsibilities:

Developed new API and also modified existing API in nexus for Member Registration and Member Portal to retrieve and modify data to perform business requirements

Coordinated with offshore team and local team to identify any potential roadblocks and assist with unblocking.

Developed new XSD and also modified existing XSD for nexus to communicate with Member Registration and Member Portal

Developed new controllers and modified existing controllers to perform the required business requirements

Added validation code in server side (controller), (nexus API) and front end JavaScript (parsley JS) to prevent possible security risks such as SQL injection and cross site injections.

Performed and created unit test documents for all the code written in nexus, Member Registration and Member Portal.

Environment: Java, J2EE, EH Cache, JSP, Spring Tiles, Spring Core, Spring Web MVC, WebLogic 12, Eclipse, Java Script, JAXB, Jackson Library, XML, XSD, Oracle DB, JDBC, Nexus Admin, Nexus, SQL Developer, DB Visualizer, ANT, Dimension Version Control, Soap UI, HP (ALM), JSON, Ajax, Parsley JS, jQuery Log Expert, Postman

CUMIS Insurance, Burlington, ON, Canada APRIL 2012 – APRIL 2013 Position: Quality Assurance analyst

Project: Ontario Accident Benefits Reform: CUMIS is the leading provider of insurance-related products and services to the Canadian credit union systems. This project is entrusted with ensuring that all necessary system modifications are implemented to comply with the new Ontario Auto Reform effective Sept. 1, 2010, New Business and Renewals.

Responsibilities:

Reviewed and analyzed Business Requirements in order to understand Business Functionality.

Identified and prioritized critical test cases based on the Impact Analysis and business feedback and implemented the Risk Based Testing Methodology.

Environment: HP Quality center 10.0, Quick Test Pro 11.0, Clear case, Java/J2EE, XML, UNIX, OOP, Oracle 9i, MS-Project, MS-Excel, selenium HQ, Apache-Ant, Web Driver, Junit, Java, RTR

WIPRO, Chennai, India FEB 2009 – JUNE 2010 Position: Software Test Analyst

Wipro is a global information technology; Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability.

Client: Bank of America Project: IVR (Interactive Voice Response)

Project Description: Bank of America, a financial institution, pursues its growth with particular focus on excellence of service. This project involves upgrading the security on Banking and IVR (Interactive Voice Response) where the customer can access to their products securely with user-friendly, online banking security and core banking enhancements.

Key Accomplishments: Key member of the Defect Prevention Council (SPOC), performed (Process Compliance Index) PCI audit, organized management review meeting prior to CMMI L5 certification and part of the team to implement CMMI level 5 process across the ERS domain within Wipro.

Environment: Windows XP, Java, JSP, J2EE, Oracle 10g, JDBC, PL/SQL, IVR PABX, HTTP, HTML, XML, Web Sphere Portal, Load Runner, Quality Centre, Outlook Express

Technical Skills:

Databases: Oracle, MS Access, SQL

Defect Tracking: HP Quality Center 10.0 and HP ALM 11.0, Test Director 6.x/7.x/8.x

Programming Languages: C#, C++, Java

Scripting Languages: Shell Scripting, JavaScript, VB.Net, HTML, CSS, XML

Tools & Platform: UML, Visual Studio, MS Office, Visual Paradigm, Turbo C

Functional Testing Tools: HP-ALM Quality center, HP UFT 11.5, SOAP UI pro, J-Meter, Restful- API client

Performance testing tools: LOAD UI, HP-Load Runner, J-Meter

Testing Tools: Quality Center 10.0, Selenium HQ 2.0, Web Driver, Junit, TestNG, Eclipse IDE, Ranorex5

Bug Tracking: Clear Quest, Fog-Bugs, JIRA, Test-rail, Q-metry, Active Collab

Available for Extensive Travel, able to relocate & References available upon request

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