KRISTI BUTLER

*** ****** ***** ● Warrior, AL. ***80 ● 205-***-**** ● acxsbi@r.postjobfree.com

Office Administration / Management

BRINGING 22+ YEARS OF OFFICE ADMINISTRATION, MANAGEMENT AND BOOK KEEPING EXPERIENCE AS FOLLOWS:

● Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant, office clerk, bookkeeper, dispatcher and accounting.

● Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Key Skills

● Office Management

● Teambuilding & Supervision

● Staff Development & Training

● Policies & Procedures Manuals

● Financing & Incentives

● QuickBooks

● Notary

● Report & Document Preparation

● Purchase Orders

● Accounts Payable/Receivable

● Bookkeeping

● Payroll

● Servi Com (Service Works)

● Customer Service

● Records Management

● Dispatch

● Inventory Management

● Expense Reduction

● Warranty

● Fleetmatics

● Collections

Experience

One Source Heating and Cooling, Birmingham, AL 1996 to Present Helped grow this HVAC company starting in 1996. Company was sold to new owners in 2014. Office Manager/Bookkeeper/Customer Service

● Worked closely with Alabama Power Rep and Alagasco Rep on all finance paper work and incentives.

● Achieved customer service and quality goals, positively impacting business performance. Responsible for handling a wide range on incoming calls and face to face meetings with customers.

● Handled walk-in customers, incoming calls, set up appointments with customers and positively resolved customer issues with customer satisfaction. Called customers to verify appointments prior to sending technicians out.

● Effectively resolved customer issues; provided business solutions to achieve customer needs. Respond to all customer inquiries and complaints and conduct collection activity on active and inactive accounts. Maintain all billing and collection records.

● Decreased office and inventory expenditures by implementing needed controls on stock/supplies and standardizing ordering procedures. Saved $15k and improved the inventory. Reconciled purchase orders with vendor statements. Verified purchase orders with inventory I order daily and by what parts technician used. Call and email supply houses with corrected PO’s and warranty and part “back orders” and also parts not received. Handles PO book in detail to make sure all corrections were on monthly statements. Input all vendor tickets into Servi Com and transferred to technician truck and then to customer job. Attended dealer meetings and classes.

● Attended and completed sales classes through vendors.

● Managed accounts payable/receivable, purchase order and inventory verification, warranty parts/claims and credits, charge backs, rebates, and preparation of daily bank deposits. Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies. Ran credit, did transactions, pulled credit card reports, pulled ACH reports through Wells Fargo. Handled all incentives and finance paperwork through Alabama Power and Alagasco and made sure company was paid. Mailed incentives and credit applications. Type up UCC1 form and make “bill to” invoice for Trussville Utility finance. Looked up deeds and real estate descriptions for finance.

● Collected cash and invoices from technicians, created deposits, input all invoices with materials and equipment, registered all equipment sold and kept record, checked figures, postings, labor and documents for correct entry, mathematical accuracy and proper codes. Created job cost reports, created monthly detailed spreadsheet of sales, made sure inspection of install was done and kept track of permits. Competence in paying close attention to detail of any financial transaction.

● Negotiate and enforce collections to recover funds and expedite the delinquent accounts. Handled collection and receipt of customer walk-ins.

● Establish and maintain Human Resources-related employee files reflecting salary increases, deductions, garnishments, benefits, payroll exceptions and W2 withholdings, exercising a high level of confidentiality.

● Skilled at interviewing, hiring, training and evaluating employees. Performed general office duties such as filing, answering telephones, handling routine correspondences. Operated computers, typewriters, copy machines and scanners to perform calculations and produce documents.

● Dispatched technicians to calls, answered multiline phone system, scheduled & input calls, run reports for Fleetmatics and Servi Com software, all data entry of invoices and bills, registered equipment, worked closely with vendors, attended meetings & classes. Handled all finance paper work on installations. Answered employee questions and guided through steps needed. Called ICA to run back ground checks, MVRs and drug tests for prospective employees. Experienced working in the field as an HVAC technician for three years.

Peak Heating & Cooling/Roto Rooter, Birmingham, AL 1995 to 1996

Helped start and develop the HVAC company side of Roto-Rooter in 1995. Receptionist/Administrative Assistant

Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. R esults:

● Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.

● Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.

Self Nursing Home, Hueytown, AL

1995 to 1995

Worked as a nursing assistant while in CNA program. Education

Minor High School, Adamsville, AL 1995

Wallace State Community College

2000-2008

(8yrs towards Biology Major)

University of Alabama 2008-2009

(1yr towards Biology Major)

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