Management level
Resume:
RESUME
Sushmita Singh
Email ID: ********.*********@*****.***
Contact No: +917379965908.955-***-****
RETAIL OPERATIONS WITH 5 YEARS OF EXPERIENCE
Expertise: managing the end to end store operations • Customer Support and feedback • Customer servicing • Handing team reconcile account. Banking activity
Profile Snapshot: -
Retail cash.csd Operations with 5 years of experience in managing various operations in the. Retail organization.
Presently associated with Aditya Birla Group -Head cashier since 15th Dec 2010
Hands-on expertise in managing the store operations and routine functionalities, handling the team operations, mentoring and motivating team.
Experience in Margins improvements on daily checks on offers on discount as per promotions.
Expertise in team management, on time deliverance, innovative problem solving approach and target .
Dynamic Leader with excellent interpersonal and communication skills with flair to carve his own niche.
Career Milestones
Successfully achieved a 100% of the ABP Target with Pantaloons Allahabad.
Appreciated for the highest Sale in End of Season promotion.
Handing front backend account.
Banking activity.
Job Profile:
Accountable for resolving customer issues, assisting them on the queries arising in billing issues, mode of payment and options available to them.
Generating customer satisfaction by acting as a bridge between the client and the customer support department.
Involved in managing, motivating the team to fulfill predetermined targets, allocated cautiously as per individual's capability.
Handing the team management timely banking closing.
Reconcile the all account.
Eoss time managing the all the manual.
Project Handled:-
Joining as a customer services excutive since July 2010 in Pantaloons Allahabad.
After one year shuffling working as a CSD assistance since 2011 in pantaloons Allahabad.
After two year got promotion still working as a Head cashier as well as backend Operation.
Cash Till management.
Handing cash team as well front & backend cash reconciliation.
Achievement
Employee of the month 2014.
Head cashier best support staff in pantaloons.
Super cashier of the month 2012
Job Profile:
Attracting new customers.
Coordinating with authorities to carry out campaigns related to CSD like Ticket size offers and free gifts distribution
Monitoring and arranging the distribution of promotional materials.
Exchange and paging related activities.
VM updating and maintain freshness of merchandise.
Green Card Management (Loyalty Card).
Store target vs achievement.
Reconcile all the account
Banking closure.
Team handing backend & front.
Opening the cash room, handling the complete cash of the full day sale and deposited the same to the Bank on daily basis.
Doing the audit to the cashiers.
Petty Cash handling for the Total Store.
Handling the Customer queries/Complaints and give the resolution.
Time management during closing Hrs
Timely day end process.
Finding out the Fake notes, and inform the same to the respective commercial head.
Take care of the local licenses.
Strictly adhere to the process.
Gift card enrolment in order to retain the customers.
Execution of Ho communication as per timelines.
Act with high integrity and build the same in team.
Professional Qualification
Certified Professional Computer Accountant, from National Institute Of Finance and Accounts Allahabad.
Covered Aspects:-
Business Accounting
Banking
Legal Documentation With Accounting Software
Professional Experience
Accountant at Arvind association at Allahabad in 6 month.
Accountant at mehtab com pvt ltd Allahabad in 3 month
Educational Qualification
Bachelors of Arts from Purvanchal University jaunpur in the Year 2009
Intermediate from U.P Board in the year 2005
High School from U.P Board in the year 2003
IT Proficiency
MS Office,Internet Usage, SAP .Dms.Tpl.
Personal Particulars
Father's Name : Sri Arjun Singh
Date of Birth : 23th oct,1989
Languages Known: Hindi, English
Address: 542/388 B.H.S pramila villa .Allahapur Allahabad
Date:
Place:
(Sushmita)
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