Professional administrator pursuing opportunities within an organization

to improve management productivity and increase customer satisfaction.

CORE COMPETENCIES

20+ years experience providing administrative support to senior executives

Results-oriented, team player with strong communication, organization, and interpersonal skills

Demonstrated ability to work effectively with peers at all levels

Detail oriented with proven ability to manage multiple priorities within fast-paced environment

Effectively displays professionalism and confidentiality at all times

PROFESSIONAL EXPERIENCE

Fleischmann’s Vinegar Company, Inc. – Cerritos, CA 07/2009 ~ 10/2015

Executive Assistant to CEO/ Office Manager/ Wholesale Coordinator

Personal, Executive Assistant to President and CEO. Provide on-call, administrative support in fast-paced environment. Communicate as needed with board of directors and executive management team. Coordinate travel arrangements, organize on/off-site catered meetings and events, and maintain daily business and personal calendar. Prepare and manage expense reports and personal line of credit. Prepare correspondence and company-wide announcements. Consistently demonstrate professionalism and confidentiality at all times in every capacity.

Office Manager. Provide administrative support to CEO, executive staff and department directors. Effectively serve on flex team in support of various departments as directed. Coordinate travel, prepare expense reports, and arrange meetings and events. Manage building maintenance, order and stock office, janitorial and kitchen supplies, and manage supplier contracts and services. Supply quality customer service, direct incoming callers and visitors, and answer product related questions for retail product line.

Retail Wholesale Coordinator. Under Supervision of Director of Retail Products, provide quality customer service to distributors, wholesale, and retail customers. Process orders, provide written and verbal response to requests for product information and data. Effectively manage production of retail product line through local co-packer. Order and coordinate delivery of raw materials and packaging. Maintain warehouse inventory, schedule final product transportation to warehouse and reconcile all inventory. Generate purchase orders and approve supplier invoices. Itemize contracted promotions and charge backs. Conduct vendor report queries for analysis and prepare broker commissions. Prepare expense reports, Interface with management, answer phones, coordinate travel arrangements, organize catered meetings and events, schedule building maintenance, and order office and kitchen supplies.

Improved process efficiency of product production

Developed system to effectively report broker commissions

Assumed expanded roles and responsibilities to optimize efficiency of the President/CEO

Crossroads Systems, Inc. – Austin, TX 02/2007 ~ 12/2007

Administrative Assistant

Provide administrative support to executive staff by processing requests for assistance, interfacing with management, coordinating travel arrangements, and organizing catered meetings and events. Maintain and update patents and trademarks with relevant legal status. Review contracts for completeness and enter data into system. Prepare expense reports and submit for approval. Review applicant resumes, schedule interviews, and perform employment verifications. Conduct database queries to generate reports and presentations.

Improved process efficiency for recording patent/trademark updates

Developed time-management system for processing contracts

Cross trained in various departmental functions and served on flex teams

Several years of personal travel explains following time gap between Professional Experiences

American Family Insurance – Incline Village, NV 04/2004 ~ 09/2004

Agent Assistant

Provide administrative support to property and casualty insurance agency. Answer phones, schedule customer appointments, and prepare required documents. Process billing and policy inquiries, receive customer payments, and process agency bank deposits. Provide legal documentation to escrow companies, financial institutions, and Department of Motor Vehicles. Order office supplies, forms, and brochures.

Developed improved system for record keeping

Streamlined process for document preparation and presentation

Improved quality of customer care which generated increased sales

Keoki Flagg Photographics – Tahoe City, CA 11/2002 ~ 03/2004

Office Manager

Manage business operations for extreme-sport photographer, including supervising staff, processing customer orders, and managing accounts receivable/payable. Prepare marketing tools for prospective business investors. Schedule appointments and photography assignments, coordinate events, and arrange travel. Report payroll figures to processing service. Purchase framing and office supplies.

Implemented business-management systems, such as payroll, taxes, and event planning

Developed improved process that reduced retrieval time of photo files

Improved product-delivery time which increased customer satisfaction and sales

Trek Alliance, Incorporated – Incline Village, NV 03/2001 ~ 11/2002

Executive Assistant to the President

Provide administrative support to President by interfacing with board members, department managers, and nationwide sales force. Prepare meeting agendas, initiate conference calls, and generate minutes. Organize corporate events and arrange travel. Update patent and trademark database with current legal status. Review applicant resumes, schedule interviews, and publish electronic newsletter. Provide Notary Public services and purchase office supplies.

Increased employee moral by improved corporate communications while maintaining confidentiality

Developed electronic filing system for corporate patents and trademarks

Assumed expanded roles and responsibilities to optimize efficiency of the President

Diversified Capital Management – Lake Forest, CA 03/1999 ~ 01/2001

Office Manager

Assist trustee for real-estate investors by managing administrative and field staff. Coordinate escrow transactions, communicate with investors, and prepare legal documents for property transactions. Research listings and interface with real estate agents regarding property values. Determine costs, coordinate rehabilitation of investments, and manage rental units. Provide Notary Public services, process accounts receivable/payable, generate payroll, and prepare checks.

Developed improved systems to expedite research methods

Streamlined record-tracking systems to generate increased cash flow and revenue

Established new business relationships which created expanded networking opportunities

H. B. Evans Company, Inc. – Huntington Beach, CA 02/1998 ~ 03/1999

Contract Administrator

Assist President and Vice President by supporting existing customers and establishing new contracts. Correspond with customers regarding orders and delivery schedules, coordinate product shipments, and generate shipping documents. Determine production capability, track inventory levels, prepare daily reports, and schedule product testing. Report payroll, assist with accounts receivable/payable, and purchase office supplies.

Implemented improved system for managing customer contracts

Developed “Just-In-Time” production and delivery systems

EDUCATION

California College of Physical Arts, Huntington Beach, CA

Certified Massage Therapist, 1996 - Certification

San Diego State University, San Diego, CA

1988 – 1989 – No degree earned

SOFTWARE SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher, Access, and Picture Manager)

Apple/Mac

Quick Books

AS400

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