Tim Wilson 440-***-****

TIME WARNER CABLE- Garfield Heights, OH- February 2015- July 2015

Taking inbound calls from current customers and providing technical support, taking payments and upgrading or downgrading their service to fit their needs and budget. Also assisted potential customers by answering questions and educating them on all our products and services. Scheduled technicians for installations and trouble calls.

PERSONAL CAREGIVER- FARMINGTON HILLS, MI – July 2007 to May 2014

Took care of hospice family member until passing.

COX COMMUNICATIONS - Oklahoma City, OK - April 2007 to July 2007

Worked in an inbound call center taking calls for current Sprint customers with focus on bundling their services with Cox. Other duties included, taking payments, programming and services for upgrades.

AMERICA ONLINE - Oklahoma, OK, - July 2006 to January 2007

Member Retention department for inbound calls from various customers. Duties included, but not limited to; customer satisfaction, taking payments, explaining various plans to provide savings, and minor technical support providing a "one call" resolution to help the customer enjoy their online experience.

FED-EX LOGISTICS - Plymouth, MI - January 2005 to January 2006

To ensure that the General Motors Engine plant met daily build requirements, making sure there is enough stock at the plant or in transit to avoid any unnecessary plant shut downs or delays and working to cut overhead cost.

SCHNEIDER LOGISTICS - Livonia, MI - March 2003 to January 2005

Responsible for working with Ford Assembly and Stamping plants, scheduled parts to the Ford Service depots in a timely fashion through sending releases to the suppliers through computer system. Worked closely with inventory control to make sure all depots are stocked to the correct capacity without any scrap issues.

Minacs Group- Southfield, MI – July 2000-April 2003

Responsible as a Team Leader to provide clients daily statistics and assist with daily staffing and payroll. Made sure each agent was following proper quality assurance on each call. Also assisted in the launch and training of many new programs.

EDUCATION:

Mentor High School- Graduate 1987

US Navy- 1988-1992

Emergency Medical Dispatch- 1997

6 Sigma Lean Process-2003

Lakeland Community College/Medical Terminology - 2009