SHERI HENDERSON

*** *. ******* ****, **********, TX 76065

Phone – 214-***-****

Email – acxsa2@r.postjobfree.com

Professional Summary

Self-motivated with over 15 years of experience as a Project Manager.

Quick learner and willing and able to learn new systems as well as adapt with changing corporate environments.

Proven ability to communicate effectively, both internally and externally, with multiple levels of an organization.

Professional Experience

American Airlines (February 2016 – September 2016)

WiFi Engagement Project Manager

Responsible for planning, directing and coordinating activities of enterprise-level WiFi network services engagements.

Function at the highest level in technical coordination and project management - planning, scheduling, and controlling of projects and initiatives to meet objectives (i.e. performance, cost and time goals while controlling or main the scope.)

Meet specific goals, strategy, staffing, scheduling and identification of resources.

Coordinate activities of personnel to ensure network engagements progress on schedule and within budget.

Coordinate and schedule resources for the PCI Compliance Project to swap out existing Wireless Access Points in multiple Airports.

Coordinate assignment of work efforts within service delivery team.

Coordinate and participate in service engagement pre and post review meetings.

Assist in tracking service level objectives/metrics of internal services delivery to the enterprise.

Assist with research where needed in support of IT service delivery.

Guide the team in migrating current processes and documentation to be aligned with ITIL Service Management.

Track engagements and projects using Service Now and Rally.

Mouser Electronics (September 2014 – February 2016)

Project Manager/Business Analyst

Facilitated stakeholder and business unit meetings for updates regarding ongoing projects and initiatives.

Provided weekly status and program level reporting for various corporate leaders.

Used Agile methodology, created, maintained and updated Project Plan Tasks using Project Server and Cherwell and actively participated in the scrum process for development execution.

Coordinated with multiple vendors to install a new Security System, Cameras, Cabling and Data Center Hardware in the new Warehouse.

Coordinated with internal resources to provide a web front end for the International Offices in order to meet the International Country Compliance standards.

Coordinated with internal resources to provide an application to add PCI Compliance to specific country codes on products so they would NOT be shipped due to the International Shipping Laws.

Facilitated Proof of Concepts with new WAN Accelerator Appliances to be used in our International Offices.

Performed an internal audit on the SAN Storage System and backups.

Created, Updated and Provided Weekly Project Status Reports across various levels of management.

Tenet Health Services (April 2014 – September 2014)

Program Manager/Project Manager

Facilitated stakeholder and business unit meetings for updates regarding ongoing BI and Analytics initiatives.

Provided weekly status and program level reporting for various Tenet corporate leaders.

Used Agile methodology, create, maintain and update Project Plan Tasks using JIRA and actively participate in the scrum process for development execution.

Facilitated planning meetings and documented outcome for Tenet initiatives on MDM/Business Glossary, a new integrated EDW using the IBM Healthcare Provider Data Model, and an application redesign based on customer/domain growth.

Vet EMPI operational process to resolve possible linkage, duplication, etc. and participated in driving deployment of the new solution.

GameStop (March 2013 – February 2014)

POS Logistics Project Manager

Installed WI-FI into the top 500 GameStop Stores in the US to support their sale of tablets to meet the new PCI Compliance Standards.

Coordinated with multiple vendors to schedule cabling contractors.

Implemented new POS software in all of the Stores in order to meet the new PCI and Security standards.

Coordinated with multiple vendors to schedule installations for WI-FI, Digital Signage, Wii U Interactive Consoles and Store Registers.

Configured Juniper Routers, WI-FI and Holiday Registers.

Requested and Maintained Budgets between $300,000.00 to over $1,000,000.00.

Updated Project Documentation with tasks, timelines, budgets, work efforts and issues

Scheduled and Attended Business/Project Meetings and present updates.

Managed a team of Contractors while maintaining an inventory of hours worked and costs to compare to the overall budget.

Created, Updated and Provided Weekly Project Status Reports across various levels of management.

Created and Maintained Project Plan(s) and Budgets based on Hardware, Work Effort and Costs to compare to the overall project budget.

NLS Apparel (July 2011 – March 2013)

Sales/Account Manager/Vendor Relationship Manager

Sales – called upon businesses and set up appointments to discuss new product lines; worked with school PTO’s to assist with fundraisers; worked with various sport organizations to provide uniforms.

Branding – helped come up with company name and logo; helped prepare paperwork to secure business name.

Finances – created Purchase Orders and applied payments to Purchase Orders; pay vendors.

Web Design – applied photos and tags to the company website; set up payment options.

Vendor Relationship – worked with various vendors to secure pricing; worked with seamstress in regards to SLA’s; perform Quality Control on all products prior to and after completion.

First American/Corelogic (August 2005 – June 2011)

Project Manager/Business Analyst

Worked with the Corporate Real Estate Team to move Business Units into new locations and to move Business Units out of locations.

Worked with internal Corelogic Teams in regards to SAN, WAN, Telephony, Desktops, Procurement and Data Center Hardware.

Documented, Scheduled and worked with Implementation Teams on Change Management Tickets using Service Now as a platform.

On-Board New Customers.

Scheduled Planning Meetings.

Oversaw Circuit Orders.

Procured Hardware – Desktops, Laptops, Monitors, Keyboards, Servers, Cables, Telephony, Printers, Fax Machines and Digi-Senders.

Coordinated Vendors – Furniture, Builders, Janitorial Services, Office Supplies, Office Equipment and Employees.

Account Manager for Internal and External Customers – First American Title, National Joint Ventures and Corelogic.

Performed Project Management Duties during Company Split between First American Title and Corelogic – Scheduled Planning Meetings, Gathered Business Requirements Created Proposals, Coordinated with multiple Vendors, Oversaw Circuit Orders, Racks, Servers and Cabling, Scheduled System Downtime.

Assisted the Project Management Team with Data Center move – Attended and Scheduled Weekly Planning Meetings, Scheduled outages for server moves and implementations, Acted as Liaison between Project Management Team and Customer(s).

Reported to the Company Executives Weekly and Monthly on all customer activity and issues.

Facilitated and Published Meeting Minutes for Weekly, Bi-Monthly and Monthly Meetings with customers to discuss growth and issues.

Managed Corporate Services in upgrading and implementing their new Mailing Hardware and Software.

Managed Corporate Services in their new printer selections for output of the various Corporate Businesses.

Managed internal teams building/roll-out of a new small data center in six weeks – circuits, hardware, cabling, back-ups, office furniture, employees, building lease, security and vendors.

On-call 24 hours a day, 7 days a week.

IBM/ADP (May 1998 – January 2005)

Project/Account Manager

Account Manager for Internal and External customers in the Print, Insert and Mailing Business – Scheduled Weekly, Bi-Weekly and Monthly Meetings, Ordered paper products and check stock for customers, Prepared Monthly Billing Invoices for customer(s) with the daily stats maintained, Prepared Monthly Production Report Cards.

Assisted the Project Manager in moving the Facility – Attended Weekly Meetings, Distributed Meeting Minutes to Managers, Presidents and Directors, Followed up on tasks and reported the results at Weekly Meetings.

Worked with multiple Vendors – Hardware, Warehouse, Mailroom and Print.

Managed the DR Hotline during the World Trade Center Tragedy.

Performed QA on all customer statements printed, inserted and mailed to ensure they met the customer’s expectations.

Reported Quarterly Updates at our Corporate Meetings.

On-call 24 hours a day, 7 days a week.

GE Capital (December 1989 – May 1998)

Call Center Manager/Payment Processing Manager/Vendor Relationship Manager

Managed Call Center Operations for Credit Card Collections.

Managed a group of 20 people for weekend collections.

Performed Weekly, Monthly and Yearly Performance Reviews as well as disciplinary actions when required.

Collected Performance Statistics and reported the results at the Monthly Manager Meeting.

Covered other business areas – collections, automatic dialer, skip tracing – during vacations.

Responsible for hiring new employees.

Managed Payment Processing Operations.

Met and/or Exceeded Payment Postings during high monthly volumes.

Motivated shift(s) to perform above their daily goal(s).

Responsible for Lockbox Performance.

On-Boarded, Trained and Tested new Lockbox Facilities.

Performed Audits on Lockbox Facilities.

Technical Summary

Microsoft Office 2007 and 2010, MS Project, MS Excel, MS Word, MS Visio, MS Power Point, ITIL 2 and ITIL 3, Six Sigma, Project Management, Vendor Management, Service Now, Business Analyst, PMP Certification (Expired) Disaster Recovery, Data Center, Program Management, Familiar with IBM Cognos Reports, IBM Initiate/Inspector

Education

Associates – Biology/Pre-Med (1986)

Suomi College

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