OBJECTIVES

To seek the position of Customer Service

HIGHLIGHTS OF QUALIFICATIONS

Wide range of working experience of customer services at the shell gas station

Providing help to the customer for the automatic car wash for best cleaning and drying

Assisting customer for safety while putting gas like not to use cell phone, jam of the pump nozzles encouraging paying attention because gasoline is very potential for fire

Promoting to the customer using the gasoline grade like regular and premium

Maintained good relationship with customer, supervisors and colleagues

Always paying attention to customer try to assist their needs

Trouble shooting and take initiative to solve the problems and make the system running

Sweep, mop and wash floors; Dust furniture; Vacuum carpeting, Clean, disinfect and polish fixtures and appliances

RELEVENT EXPERIENCE

Sales Associates April 2015 to Till date

Shell Toronto

Proactive in finding ways to raise the bar on service and anticipate customers so they can get the service quickly as possible

Always smile, greetings customer actively listen their needs assess the issue and find the best possible solution.

Handling customer transactions quickly, accurately and efficiently with satisfaction

Providing superior customer service with least minimal time

Assisting customer to using automatic carwash

Promoting the weekly up sale to customer and offering special sales and new arrival of product

Conducted weekly routine cleaning works inside the carwash floor, walls, entrance and exit doors using brushes with long adjustable handle, soap and flushes with fire hose

Trouble shooting of pumps, carwash card payment system and communicate with respective authority

Ensure site safety for all within the premises

Performing weekly site inspection for all equipments and make sure all are safe for using

Pick up debris and empty trash containers, cleaning pumps

Replenishes paper towels, toilet paper, soaps, etc. as necessary

Cleans spots on walls, Sweeps floors with brooms.

Clean and disinfect bathrooms and fixtures ; Wash windows, walls and ceilings

Engineering Technician

AGS Associate Jan 2013 – Jan 2014

Responsible for receiving sample, de-moulding concrete cylinder and keep track of cylinder in curing tank

Performing cylinder capping with capping compound and keeping track of routine compressive test data entry and other routine lab duties

Performed concrete laboratory testing in line with the standards & specification set by CCIL(Canadian Council of Certified Laboratories), also involved in yearly recertification of concrete laboratory from CCIL

Involved in investigation / review of concrete test reports in line with specifications and codes, type of fracture and strength achieved at varied curing period including high or low slump and air mix impact

Maintained the calibration files and maintenance/servicing files for lab equipment and processes

Ensured H&S and housekeeping standards are maintained

Timely prepared concrete reports and assisted the Manager Quality Control as needed for planning and marketing initiatives

Dispatching early break results of concrete test to the client on due time

Surface Mounting Technology (SMT) Operator Nov 2004 – to Dec. 2006

CELESTICA (Employer Adecco)

Perform feeder staging, mounting the feeder table into SIPLACE machine, calibration of pick up position and parts verification of the tables

Trouble shooting feeders, siemens placement machine and reported to the maintenance department

Replenish parts during the placement operation

Program set up for the DEK Screener, adjusted fiducially setup, rail adjustment, placement of stencils, base plate or pin support according to Engineering Change(EC)

Environmental Technician (Part Time on call) May 2004 – to Till date 2004

Terra Firma Plus Inc.

Site selection of test boring for soil sample collection, observation and monitoring well for environmental study project

Collecting soil samples as per requirement of laboratory. for tests and analysis of data for report

Supervision of boring soil collection installation of monitoring well

Performed well development by dewatering with geo-pump

Collection of water from monitoring well for laboratory test and analysis

Home country Experiences: April 1991 to May 2004

I have wide working experience with multidisciplinary team like engineering, socioeconomic, social development, human development, financial development, skill development, and infrastructure development.

I have also a remarkable experience on Geographic Information System (GIS), AutoCAD and database.

COMPUTER SKILLS

Microsoft Office (MS Word, MS Excel, MS Access and Power Point), TNTmips (GIS Software) and AutoCAD

EDUCATION

M.Sc.Agricultural Engineering 1991, Bangladesh (Evaluated as Canadian equivalent from U of T)

B.Sc. Agricultural Engineering 1986, Bangladesh (Evaluated as Canadian equivalent from U of T)

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