Manager Application Development

ZAHOOR BUTT

Milton, Ontario, Canada C: 647-***-**** E: ***********@*******.*** in: linkedin.com/in/zahoorbutt

PROFILE

Highly motivated & passionate Software Development Manager with extensive experience in leading and managing teams to deliver concurrent small to large scale variety of projects including but not limited to web/desktop, complex ERP, Financial, HRIS, Payroll & ecommerce systems. Recognized as a dynamic inspiring team leader with 15+ years of experience in developing, upgrading, implementing and supporting custom .net applications, SQL databases and ERP systems. Successfully implemented new technologies and project management methodologies including agile with scrum. Wore various hats and proactively managed teams and stakeholders expectations. Successfully completed projects within extremely aggressive timelines and budget. Possess a record of providing key contributions to the development and maintenance of IT strategic plans. Areas of strength include: quick learner, flexible, hardworking, expert in business & system analysis, evaluating end-user requirements, and custom designing solutions to complex data management infrastructure.

Core competencies include:

Project Management

(Agile, Scrum, Waterfall, XP, TDD, JAD)

Budgeting/Forecasting

Vendor/ Customer Relationship Management

Change Management

Quality and Risk Management

People Leadership/Performance Management / Coaching

Business/ Systems Analysis

Analytical & Problem Solving

TECHNICAL SKILLS

APPLICATIONS

ERP, HRIS, Payroll, Financial Systems, C#.Net, VB.Net, ASP.NET, ADO.Net, MVC, EFW, SharePoint, Sitefinity, Wordpress, CRM, Visual Studio, Web Services, Windows Service, SOA, SAAS, Cloud Computing, VB, JavaScript, jQuery, Bootstrap, HTML, CSS, Angular

DATABASE

SQL Server, Design, Programming, T-SQL, Implementation, Maintenance, SSIS, SSRS, SSAS, Data Mart, Data warehouse

SERVERS

Windows Server, Web Server, Citrix, IIS, DNS Setup, Application Pooling, Load Balancing, VSS, TFS, GIT, Active Directory, VMWare, MS Project Server

TOOLS

MS Project, JIRA Software, Confluence, Kanban Board, Visio, Word, Excel, PowerPoint, Crystal Reports, Extra Reports, Microsoft Report Viewer, DevExpress, Telerik, Ajax, Gammadyne Mailer, Raiser’s Edge

PROFESSIONAL EXPERIENCE

Global Group of Companies, Mississauga, Ontario, Canada August 2015 – Present

Manager, Software Development & Support

Delivered Solutions:

Consulted with stakeholders to define opportunities, detail objectives, and requirements

Proactively proposed projects and solutions which offer potential business value

Added value by delivering on new initiatives, enhancements and improvements to existing applications

Provided ongoing system support to internal and external clients

Talent and Team Leadership:

Hired, mentored & coached new developer, resulted in superior results, managed team of 4 developers

Provided business, technical and application challenges and guidance

Facilitated and collaborated in problem solving and solutions design

Participated as a development resource as appropriate, ensuring delivery and leveraging personal technical skills

Conducted performance reviews and salary administration. Retain and motivate key talent needed to run and develop our business.

Fostered a culture of continuous engineering improvement through mentoring, feedback and coaching

Created a winning culture where the team is engaged, growing and performing to their full potential.

Improved Efficiencies and Effectiveness:

Proactively handled projects, utilizing best practices in Agile project management environment

Successfully managed team and product owner’s expectations with continuous improvements in various APM processes

Completed projects and initiatives by coordinating resources and timetables with business, project managers and my manager

Owned all development metrics and brought innovative ideas to the table regularly, in order to find better ways of accomplishing company’s goals & objectives

Set clear, measurable quality goals for the organization in a data-driven way.

Assigned projects and tasks to team members. Monitored progress and report status. Assessed results to ensure requirements are met

Participated in the development and implementation of goals, objectives, policies and priorities for IT and for my team

Provided expert advices in Architecting, designing and programming of various initiatives and reporting modules, which resulted in efficiency and productivity in business processes and cost savings

Technologies used: c# .net, web/win forms, Web API, MVC, Bootstrap, CSS, jQery, Angular, HTML, EFW, Github, web/windows server, IIS, DNS setup.SQL SERVER 2014, SSIS. VS2015, JIRA, Confluence.

THE SALVATION ARMY, Toronto, Ontario, Canada November 2010 – August 2015

Manager, Applications Development and Implementations

Proven track record of managing and supporting ERP systems including HR, Payroll, Finance and custom built applications tailor-made to fit company’s needs. Successfully managed application department resources and implemented mature best practices of software development methodologies with continuous reviews and corrective actions. Built credibility and stronger relationships by collaborating with various vendors, departments & executives. Performed cost benefit analysis, managed stakeholders business needs through business system analysis, implementing proper Project management best practices which produced high quality outputs. Managed 8 direct reports & 4 indirect. Performed various management processes including hiring, mentoring, training, coaching and annual reviews. Helped business with next fiscal year budgeting, planning and estimating resources. Managed the development and monitoring of a complex project schedule, issues, risk and mitigation strategies as well as project status reports to the Executive Steering Committee. I was a member of finance steering committee and also participated in the selection and evaluation of Finance ERP system.

Technologies used: c# .net, web forms, Web services, Bootstrap, CSS, Ajax toolkit, HTML, EFW, VSS,TFS, Telerik Controls, web/windows server, IIS, SQL SERVER 2008, SSIS, SSRS, crystal reports, Automate, ERP systems, vs2013

ERP HRIS / Payroll Implementation

Worked closely with HR/Payroll teams and efficiently performed research & business system analysis on existing applications, current operation and future business goals and objectives. Led the development of key Project Management documentation and artifacts. Played an integral part in the team being liaison between IT and HR/Payroll and successfully implemented Accero HRIS system. Provided ongoing support and training on business workflows, acted as one of the security officer. Created various ad-hoc HR/ Payroll reports using Cognos reporting tool

Implementation/ Migration of ERP Financial System

Worked with finance team and performed thorough business system analysis. Researched potential vendors and helped in preparing RFP document. Participated in developing key project management documentation and artifacts. Involved in the selection of ERP financial system, worked closely with finance department on evaluating various vendors. Provided end user training on various modules and developed related documentations for users across Canada & Bermuda. Provided leadership to project team members by facilitating various project tasks, milestones and events. Carefully did system analysis and identified data to be migrated from old Shelby financial system to new Agresso system. Mapped all modules and imported data via ETL processes. Worked closely with infrastructure team to setup and successfully implemented Agresso Financial system that suited our company’s needs and future objectives. Created customized ad-hoc reports and provided ongoing assistance and support

Production Support:

Proactively provided post production and ongoing support to our clients across Canada and Bermuda on various applications related issues including ERP systems. Kept a balance between critical high priority tasks and normal tasks and successfully met project deadlines at the same time. Backed up DBA and programmers while they were on vacation

HRIS Payroll conversion across Canada & Bermuda

Effectively managed HRIS conversion projects by providing deep business system analysis & implementing proper Agile Project management with scrum best practices. Various locations were using different small HRIS systems and we brought all locations to our Head Office main HRIS system on a virtual environment. Dealt with internal/ external vendors and build stronger relationships by providing quality of service, delivering on time.

Time & Attendance integration

Efficiently handled time & attendance integration projects for various locations across Canada. Successfully integrated Kronos, Advanced Tracker, Comvida, Dayforce and Workforce Management systems with ERP system. Efficiently and effectively worked with vendors and business units and kept everyone updated on project progress and provided periodic reports

Raiser’s Edge

Proactively provided support to public relations department on RE donor system. Created various customized blackbaud reports. Integrated data to ERP Financial system and created automated service to export data to DataLink. Developed customized web based .net application to automate monthly giving program and process donors flat file into SQL DB. Setup virtualized e environment for clients to access the application.

MUMS – Ministry Unit Management System

This custom built enterprise application was developed from scratch to maintain all TSA locations across Canada and Bermuda. MUMS was created to integrate with all in house developed systems as well as interfaced with off the shelves packages. Provided in depth business analysis and presented comprehensive business case to project stakeholders

World Mission Donation Tracking

Successfully managed custom developed donation and fund raising projects for world mission department and integrated with Raiser’s Edge Donor system which resulted in efficiency and accuracy in managing and distribution of funds

ARMS - Accreditation Review Management Systems

This was custom built from scratch robust enterprise application for Social Services Department which helped automated their manual review processes across Canada and Bermuda. This web based application enabled communication across Canada and Bermuda and produced ministry progress results and reports in real time. Coached, mentored and provided training to development team in order to develop scheduling and appointment modules. Provided post production support and training to end users

Bail Supervision Program

This state of the art web based customized solution was developed for correctional and justice services locations across Canada and Bermuda as a tracking system for managing individuals not yet sentenced in the court system

World Leader Reservation System – This was an e-commerce online seat reservation system internal to TSA employees and officers where they can login and pay online and book their seats.

Payroll Back office Management System

Effectively managed custom built payroll back office system from scratch that led to accurate processing and standardized approach. This enterprise level application helped processed distribution of over 7 thousands employees pay stubs and various reports. Upgraded old modules written in Foxpro to latest version of .net

Courier System

This customized courier system helped supply and purchasing department managed all head office courier processing

ESP – Electronic Supervision Program used by OCE Division to track individuals who are wearing electronic monitoring devices since being released from the prison system

CSO – Community Service offender used by OCE Division for managing individuals who are performing community service as assigned by the Court

PORTAL

PORTAL BI system was developed for executives to see graphical view of TSA locations wellness in relation to key indicators like financial viability and programs utilizations and effectiveness

Self Served Password Reset Utility

Proactively performed business analysis, and handled project efficiently which reduced 80% of Helpdesk calls

Finance Reporting Tool

This customized reporting project developed for finance department. With just one click of button finance department was able to create, schedule and distribute hundreds of reports to various TSA locations across Canada and Bermuda

PREFERRED ONE INC., Toronto, Ontario, Canada January 2007 – November 2010

Senior Programmer / Project Manager

Successfully planned, managed and oversaw the implementation of a range of highly visible projects.

Organized meetings with clients for business analysis established the scope and requirement gathering. Worked closely with marketing team and efficiently provided help in branding clients portals using Sitefinity. Managed all phases of project lifecycles and efficiently handled project management knowledge areas. Conducted post-project reviews to identify project success criteria including lessons learned. Determined and implemented risk strategies and communicated risks to client and stakeholders as appropriate. Closely monitored project financials, follow-up on issues and provided regular status updates to management and stakeholders.

Technologies used: c# .net, web forms, Web services, CSS, Ajax toolkit, HTML, ADO.net, VSS, Telerik Controls, web/windows server, IIS, DNS setup.SQL SERVER 2005, SSIS, SSRS, crystal reports, extra reports, vs2003

JUMP Rewards

This state of the art multi-million dollars eCommerce CMS project is employee recognition portal; it’s easily customizable to brand any company needs.

Citizen’s Bank prepaid visa e-commerce project

This is a public facing portal where users can customize and purchase their prepaid visa card online. This product was released during Vancouver Olympics which helped in the promotion of Vancity prepaid visa card

Sears Canada e-commerce project

This is a public facing portal where users can customize and purchase and redeem their prepaid sears gift cards online

Inventory Management System

This web based project was developed from scratch to maintain the inventory for gift cards. This project was tightly integrated with back office order processing system, Shop and Support and Gift Card Boutique systems

Backoffice Order Processing System

This web based project developed from scratch for fulfillment department for order processing. This system was integrated with Gift Card Boutique and Shop and Support Systems

Helped in creating and managing active directory accounts/groups and email setups.

Various Projects

Worked as senior application developer and soon promoted to lead developer and then Project Manager. Heavily involved with clients side and managed various customized web based projects using Sitefinity for various reputable clients like Sears Canada, Astra Zeneca, Foresters, BMW, GO Transit, Tim Hortons, XEROX and Danier

HR SYSTEMS STRATEGIES, Toronto, Ontario, Canada, January 2006– October 2006

Computer Programmer / System Analyst

Worked as a team player and was involved in development analysis and support of various modules in HRIS system. Converted various HR modules from asp web products into Asp.Net and provided training and created documentation of all systems

Technologies used: c# .net, visual basic 6, web forms, HTML, ado.net, VSS, web/windows server, IIS, SQL SERVER 2005, SSIS, SSRS, crystal reports, vs2003

Involved in development analysis and maintenance of HRIS client-server and web-based applications on MS Windows based system, through all stages of the application life cycle

Proactively handled client requests and provided prompt solutions and provided support to HRIS system

EDUCATION & PROFESSIONAL DEVELOPMENT

PM courses completed from Ryerson University (RU) & Learning Tree International (LTI) during 2008-2015

Agile Project Management with Scrum, LTI 2015

Project Management for Software Development, LTI 2014

Microsoft® Project, LTI 2013

Leadership in Project Management, RU 2010

Project Planning Scheduling and Control, RU 2009

Fundamentals of Project Management, RU 2008

Project Risk and Quality Management, RU 2008

Certification in .Net Advance Training Designation Program, Ryerson University, Toronto Canada 2003-2004

Worldspan Script Writing Training, Atlanta, USA -1999

Masters Degree, Computer Science, University of South Asia, 1998

Bachelor’s Degree, Mathematics University of Punjab 1995

VOLUNTEER & COMMUNITY INVOLVEMENT

President, Mississauga Cricket League & Milton Marvels Cricket Club 2013- Present

Promoting the interest and participation in the sport of cricket from grassroots to adult levels, empowering members to adopt an active and healthy lifestyle as well as network with each other for games, jobs and business.

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