Edward Bajda
*** ***** ** ***** • Lombard, Illinois • 60148
CELL 630-***-**** • E-MAIL acxs3b@r.postjobfree.com
PROFILE A dedicated professional with 10+ years of infrastructure support experience
SKILLS Peregrine (HP Service Manager) MS Office – Excel, Word, Power Point
Project and Program Management
EXPERIENCE JP Morgan Chase
Global Platform Project Lead – April 2012 to November 2016
Risk and Control – Collaborated with Service Owners to ensure risks were properly identified and mitigating controls in place to minimize financial, regulatory and reputational exposure.
Managed Audits – Lead control execution, including Action Plans, Compliance testing, internal audits, and external examinations.
Developed presentations for all levels of management by leveraging clear and concise business updates tailored to the audience and relevant to the state of the business.
Problem Management – Team lead for Root Cause Analysis responsible for assigning RCA Owners and identifying the of source of service disruptions. Ensure compliance to ITIL Problem Management Process including identification of systemic issues
iCTO Transformation – ICS Lead for the Integration of Line of Business (LOB) Infrastructure Operate teams to a centralized support model under GTI. LOBs transitioned were Treasury Services, Mortgage Banking and Investment Banking. Included identification and remediation of Hygiene issues and ensuring standard tool installation for over 40,000 servers. Escalating issues to the Program on a timely basis.
Windows Systems Administrator - November 2004 to April 2012
Windows Team Lead – Supported Windows servers running critical Treasury applications including Lockbox, IRS, USCIS and Remit One. This included representing Operating System support on Priority 1 bridges, and managing tickets. Paired specific team members to act as primary and secondary contacts to Applications supported. Developed follow the sun 24x7 support rotation.
Reduce Priority 1 incidents – Utilize the problem management process to identify and remediate issues. Provide Root Cause Analysis for 100% of Priority 1 Severity and Severity 2 tickets and failed Changes. Assign and track Action Items to on time completion.
Patching coordination – Planned with the Application Teams the rollout of patches to Wintel and Unix servers.
MEPC event coordination – Planned with the Application Teams annual datacenter maintenance outages.
EDUCATION Bachelor of Arts
Illinois Benedictine College, Lisle, IL 60532