Customer Service Data Entry
Resume:
Darnis Paulk
*********@*****.***
Administrative Assistant - Legal Assistant - Database Administration
Client Relations Management – Customer Service
Skill Summary:
** **** ***** System Customer Service Propertyware
Typing 45 wpm Data Entry Alphanumeric 8900 kph Auctionflex
Data Entry 8502 kph Microsoft Word Quickbooks
Microsoft Excel Microsoft Outlook Dropbox
Accpac P260 Yardi
Experience:
Coordinator September 2015- March 2016
ASM Service Property Management Southfield, MI
●Answered phones, took tenant service requests
●Dispatched work orders to vendors and contractors
●Took notes, scheduled appointments, and followed up with tenants and vendors
●Uploaded pictures to Dropbox, attached Dropbox albums to the work order in Propertyware
●Backed up the receptionist, prepared leases for soon to be tenants
●Coordinated construction between leasing agents, vendors, tenants
●Arranged trash out, received estimates and bids, allocated funds to vendors
●Administered maintenance for Land Bank Homes, COTS, and city correction orders
Customer Service Advocate September 2014 - September 2015
Wesley Berry Flowers Commerce, MI
●Assisted customers with status orders, refunds, replacements and orders
●Sent orders to florists across the United States and 80 countries around the world
●Helped florist with price changes, cancelling orders, and questions
●Performed both inbound and outbound calling
●Trained new employees
Quality Assurance Agent February 2014 - September 2014
Express Employment Professional-NetLink Royal Oak, MI
●Listened to customer service calls, prepared Monkey Survey for each call listened to
●Transcribed calls and made sure the customer service agent provided excellent customer service according to DishNetwork policies and procedures
●Opened remote desktop to hear customer service calls via internet
Office Assistant December 2013 - February 2014
Cooper’s Moving & Storage Oak Park, MI
●Answered multi-line phone system, prepared work orders, and greeted customers
●Gave customers moving estimates and booked moving services
●Accepted payments for storage and booking service via cash and credit
Debt Legal Assistant September 2012 - April 2013
Radner Law Group Bingham Farms, MI
●Contacted clients’ creditors regarding settlement
●Scheduled payments to clients’ creditors, uploaded the DAA form to Global Client Solutions
●Performed welcome and follow-up calls to clients
●Prepared Answer to the Summons & Complaint
●Communicated with creditors to negotiate settlements for clients’ accounts
●Updated clients’ account information and balances, scanned documents to client files
Reo Asset Specialist February 2011 - June 2012
Ason’s Property Preservation Southfield, MI
●Assisted vendors regarding work orders, inquires and complaints
●Assisted with retention file project, performed quality control check on retention files prior to forwarding to HUD at closing
●Uploaded merge strip to P260 Yardi
●Updated vendor percentage report daily, completed and distributed daily numbers
Paralegal July 2009 - January 2010
Family Legal Center of MI Southfield, MI
●Answered phones, filed paperwork using both alpha and numerical system
●Filed complaints at courthouse in Wayne, Oakland and Macomb counties
●Opened, closed and updated client files using Microsoft Word and Excel
●Assisted clients and opposing counsel with inquires, scheduled court dates, follow-up letters, court notices and received QDRO
General Clerical Clerk (Legal) - Internship April 2008 - October 2008
Alisa A. Peskin-Shepard, PLLC West Bloomfield Hills, MI
●Answered multi-line switchboard
●Filed correspondence: court notices, pleadings, proof of service and letters
●Created letters using Microsoft Word and Excel
●Faxed and sent correspondence to court clerk, attorneys and clients
Office Manager April 2007- November 2007
The Auction Block Detroit, MI
●Performed account receivables and payables, processed payroll using QuickBooks
●Processed incoming and outgoing mail, updated the auction catalog and inventory
●Opened and closed the business daily
●Cashed out customers from auction using cash register, credit card machines and Auctionflex
EDUCATION:
Bachelor’s degree – in process – Para Legal - Baker College, Auburn Hills, MI
Associate of Business, Para Legal, Baker College, Allen Park MI
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