Darnis Paulk

acxs36@r.postjobfree.com

313-***-****

Administrative Assistant - Legal Assistant - Database Administration

Client Relations Management – Customer Service

Skill Summary:

** **** ***** System Customer Service Propertyware

Typing 45 wpm Data Entry Alphanumeric 8900 kph Auctionflex

Data Entry 8502 kph Microsoft Word Quickbooks

Microsoft Excel Microsoft Outlook Dropbox

Accpac P260 Yardi

Experience:

Coordinator September 2015- March 2016

ASM Service Property Management Southfield, MI

●Answered phones, took tenant service requests

●Dispatched work orders to vendors and contractors

●Took notes, scheduled appointments, and followed up with tenants and vendors

●Uploaded pictures to Dropbox, attached Dropbox albums to the work order in Propertyware

●Backed up the receptionist, prepared leases for soon to be tenants

●Coordinated construction between leasing agents, vendors, tenants

●Arranged trash out, received estimates and bids, allocated funds to vendors

●Administered maintenance for Land Bank Homes, COTS, and city correction orders

Customer Service Advocate September 2014 - September 2015

Wesley Berry Flowers Commerce, MI

●Assisted customers with status orders, refunds, replacements and orders

●Sent orders to florists across the United States and 80 countries around the world

●Helped florist with price changes, cancelling orders, and questions

●Performed both inbound and outbound calling

●Trained new employees

Quality Assurance Agent February 2014 - September 2014

Express Employment Professional-NetLink Royal Oak, MI

●Listened to customer service calls, prepared Monkey Survey for each call listened to

●Transcribed calls and made sure the customer service agent provided excellent customer service according to DishNetwork policies and procedures

●Opened remote desktop to hear customer service calls via internet

Office Assistant December 2013 - February 2014

Cooper’s Moving & Storage Oak Park, MI

●Answered multi-line phone system, prepared work orders, and greeted customers

●Gave customers moving estimates and booked moving services

●Accepted payments for storage and booking service via cash and credit

Debt Legal Assistant September 2012 - April 2013

Radner Law Group Bingham Farms, MI

●Contacted clients’ creditors regarding settlement

●Scheduled payments to clients’ creditors, uploaded the DAA form to Global Client Solutions

●Performed welcome and follow-up calls to clients

●Prepared Answer to the Summons & Complaint

●Communicated with creditors to negotiate settlements for clients’ accounts

●Updated clients’ account information and balances, scanned documents to client files

Reo Asset Specialist February 2011 - June 2012

Ason’s Property Preservation Southfield, MI

●Assisted vendors regarding work orders, inquires and complaints

●Assisted with retention file project, performed quality control check on retention files prior to forwarding to HUD at closing

●Uploaded merge strip to P260 Yardi

●Updated vendor percentage report daily, completed and distributed daily numbers

Paralegal July 2009 - January 2010

Family Legal Center of MI Southfield, MI

●Answered phones, filed paperwork using both alpha and numerical system

●Filed complaints at courthouse in Wayne, Oakland and Macomb counties

●Opened, closed and updated client files using Microsoft Word and Excel

●Assisted clients and opposing counsel with inquires, scheduled court dates, follow-up letters, court notices and received QDRO

General Clerical Clerk (Legal) - Internship April 2008 - October 2008

Alisa A. Peskin-Shepard, PLLC West Bloomfield Hills, MI

●Answered multi-line switchboard

●Filed correspondence: court notices, pleadings, proof of service and letters

●Created letters using Microsoft Word and Excel

●Faxed and sent correspondence to court clerk, attorneys and clients

Office Manager April 2007- November 2007

The Auction Block Detroit, MI

●Performed account receivables and payables, processed payroll using QuickBooks

●Processed incoming and outgoing mail, updated the auction catalog and inventory

●Opened and closed the business daily

●Cashed out customers from auction using cash register, credit card machines and Auctionflex

EDUCATION:

Bachelor’s degree – in process – Para Legal - Baker College, Auburn Hills, MI

Associate of Business, Para Legal, Baker College, Allen Park MI

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