ALBERTA WILLIAMS

**** ******** *****

Charlotte, NC 28278

704-***-****

acxs33@r.postjobfree.com

SUMMARY

Dedicated and focused professional who excels at prioritizing, completing multiple tasks

simultaneously and following through to achieve project goals. Flexible and hardworking with the drive to succeed along with offering management/supervisory/administrative experience in both corporate and non-profit environments.

SKILLS

Management, supervisor and administrative Support

Computer Proficiency (Microsoft Office Suite, Microsoft Word,

Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook), customer service,

time management.

EXPERIENCE

Morrison Community Living-Jacksonville, FL 8/16-Present

Patient Services Manager

Access the latest trends in dietary, nutrition and foodservice management. Planning and of patient food assembly and service, scheduling, hiring, dismissal and training of tray line, diet office and hospitality personnel. Ensure patient satisfaction and good public relation through the safe and efficient use of resources.

Morrison Healthcare-Charlotte, NC 2/16-8/16

Patient Services Supervisor (Caring To You))

Responsible for providing training and creating work schedules.

Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.

Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.

Acts as the contact person for employees with complaints or requests for time off.

May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.

Perform other duties as assigned.

Morrison Healthcare-Charlotte, NC 2/14-2/16

Catering Associate

Communicates with nursing departments, clinical dieticians and other personnel to provide excellent patient services.

Introduces the "Catering to You" program following scripted methods to new patients.

Takes patient menu selections prior to meals and offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences.

Assembles trays according to patient menu on tray ticket and retrieves trays from patients' rooms.

Complies with regulator agency standards, including federal, state and JCAHO.

Adheres to facility confidentiality and patient's rights policy as outlined in the facility's HIPPA policies and procedures.

Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line.

Goodwill of Middle Georgia-Macon, GA 8/13-2/14

Corporate Record and Reporting Clerk

Maintained files, developed spreadsheets, faxed reports and scanned

documents.

Administer current and accurate updated information to the

Department of Education.

Audit and close files.

Exemplify excellent customer service.

Managed daily office operations and maintenance of equipment

Drafted meeting agendas and supplied advance materials.

American Professional Institute-Macon, GA 1/12-8/13

Corporate Registrar

File management.

Maintain registration data (add/drop of courses; grade reports and

transcripts)

Provide internal and external student data reports as necessary

(Graduate Reports, SSCR Report, Official Start List, Operations Weekly

Reports, Operations Monthly Reports, Monthly Enrollment Report

Participate in Orientation).

Complete transcripts for student

Update Student Demographics.

Completing work in a timely manner.

Created and maintained spreadsheets using advanced Excel functions

and calculations to develop reports and lists.

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