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Customer Service Manager

Location:
Lindale, Texas, United States
Posted:
December 07, 2016

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Resume:

Profile

Talent for quickly mastering technology (Graduated Incron Technology: Computer Systems & Analysis certificate course 1998). Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records (Washington Archives Management/Axcess Financials). Demonstrated history of producing accurate, timely reports meeting stringent State and government lending guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Licensed Nail Technician 2004-2011

General & Executive Office Skills

Alpha-Numerical 10,091

Marketing & Sales

Ten Key 8413

General Accounting and Bookkeeping

Billing & Invoicing

Front-Office Operations

Encoding / Check Processing

Computer, Customer Service, Scheduling Savvy

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare complex reports for managed organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines. (Allwest Transportation Inc. & Washington Archives Mgmt.)

Author professional correspondence to customers and vendors.

Design and deliver loan packages, moving packages and beauty packages. (AWT/WAM, Hair has Potential)

Conduct small-group sessions on meditation/relaxation techniques.

Communicate lending concepts to clients using layman’s terms to facilitate understanding.

Rapidly learn and master varied computer programs.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service:

oBuilt a clientele supported by 70% referral business.

Develop and implement strategic marketing plan for business:.

oCreate special promotions, write/design print and outdoor advertising, and coordinate all media buying.

Won over a highly skeptical financial community as the newly hired manager of Check n Go Lindale.

Numerous check cashing customers subsequently became clients, and referred family members as well.

oIncreased client base by one-third resulting from customer referrals.

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations as multi-site owner and practitioner of ORC, Inc.:

oGenreal facility maintenance.

oScheduling for busy office averaging 140 appointments weekly.

oFinances: accounts payable/receivable, invoicing, billing, budgeting.

oSupervision of a total of 7 CSR’s.

oCompliance with all OSHA, CSO, and insurance requirements.

Employment History

DOLLAR GENERAL CORPORATION – Lindale, TX

Title: Key Holder Aug 2016 to Oct 2016; Assistant Manager Oct 2016 to Present

Store Manager Veronica Parker

LINDALE INDEPENDENT SCHOOL DISTRICT – Lindale, TX

Title: Transportation-Monitor Feb 2013 to Jun 2013 and Aug 2015 to Feb 2016

Director of Transportation Pete Ridge

BH MANAGEMENT – Tyler, TX

Title: Asst. Property Manager Jan 2015 to Jul 2015 (No PM May 2015 to Jun 15, 2015)

Property Mgr Mrs. Ashley Rudd. Oct 14-Dec 14

Property Mgr. Mr. Nakia Hazzard Dec 14-Apr 15

Property Mgr. Ms. Pamela Starr Jun 15-Jul 15

STONE BRIDGE STAFFING – Tyler, TX

Title: Lease Agent Oct 2014 to Jan 2015

Recriting Agent, Maribel Guzman

Asst.Property Mgr. BH Management, Renee Johnson Oct 14-Dec 14

May 2014 – Oct 2014; Family deaths winter & spring 2014; estate closings in Media Pennsylvania. Took my time handling family affairs.

COLONIAL NURSING & REHAB – Lindale, TX

Title: Business Office Manager Jun 2013 to May 2014

Chief Financial Coordinator Kay Redd

TARGET CORPORATION (DC). – Tyler, TX

Title: Packer, Apr 2011 to Jan 2013

CHECK N GO – Lindale, TX,

Title: CSR Jul 2009 to Oct 2009; Manager Oct 2009 to Mar 2011

District Operations Director Mary Gilcrease

RELOCATION: WA-TX Mar 2009 & STAY HOME MOM 2007-2009

ALLWEST TRANSPORTATION INC./ WASHINGTON ARCHIVES MANAGMENT – Lacey, WA

Title: Move Coordinator/Dispatcher 2006 to 2007; Administrative Assistant 2005, 2006 and 2007

General Manager Pete Mendiola & Chief Office Manager Lillian Beall

Education

ASHFORD UNIVERSITY 7/2012-5/2017

Complementary & Alternative Health (BA)

IADT-Fashion Merchandising (58 Credits-Transferred) 10/2010-7/2012

CLOVER PARK TECHNICAL COLLEGE – Lakewood, WA

Certified Nail Technician & Spa Management, 2004 Licensed 2004

INCRON TECHNOLOGY GROUP – Tacoma, WA

Certified Computer Technology Systems Repair & Analysis, 1998 Certificate Achieved 1998

Recognition

Promoted from Receptionist to Business office Manager within one month based on business ethics, professionalism, organizational skills, and leadership.

Recognized for performance in November 2009 as second with regard to District Growth Metrics by CNG Financial Group-District/Regional Representative Reports and August 2010 for Performance as Manager and Growth Metrics by CNG Financial Group-Corporate Representatives. Often looked to for by Mary Gilcrease* as an example to my peers at CNG for leadership and store upkeep. *Mary Gilcrease (Former CNG DDO-Retired 12/2010)

Recognized for performance in March 2007, for client based customer service as Employee of the Month.

References

Personal

Kelly Threlkeld (Business Offc. Mgr./Owner) Mineola, TX

Friend/Past Employee; Hired as my teller at CNG.

She later resigned due to health related issues, but we have remained friends ever since.

(2010-Present).

Bennie Jackson (Tyler Pipe) Lindale, TX

Friend/Client

Check n Go Customer

(2009-Present)

Terrence Burney (Current auto Insurance Agent) Dallas, TX

Friend/Previous Co-worker; Managed for CNG-Tyler during my tenure (CNG-Lindale).

When he left the company he persued a career in auto insurance and I became a client due to his exhibited professionalism.

(2010-Present)

Sara Priest (First Steps Academy/Owner) Sumner, WA

Friend/Past Coworker

We worked as nail technicians together and later became best friends.

(2004-Present)

Kenneth Precise (Delek/Engineer) Tyler, TX

Friend/Client

Previous customer who has become a close friend over the years.

(2010-Present)

Professional

Shirlene Hvinden (Billing Software Specialist-Matrix Care)

Kyle Coleman (Previous Administrator-Colonial)

Kent Emmele (Previous Administrator-Colonial)

Mary Gilcrease (Previous Distric Director of Operations-CNG)

Pete Mendiola (General Manager-Allwest Transportation) (letter available as well as contact information)

Heather West (Previous Asst. Director of Nursing-Colonial)

Marion Thornton (Medical Records-Colonial)

Pete Ridge (Director of Transportation-Lindale Indep. School District)

Nicole Banister (Administrative Office Clerk-Lindale Indep. School District)

Greg Lillich (Owner-Lillich Commercial Services)

CONTACT INFORMATION AVAILABLE UPON REQUEST



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