Customer Service Marketing
Resume:
JACQUELINE CHARTRANT GRESEHOVER
OXFORD, MI 48371
acxs1k@r.postjobfree.com
PROFESSIONAL SUMMARY
EXECUTIVE ADMINISTRATIVE COORDINATOR with more than 7 years of experience leading internal workflow improvements, managing company inventory, and maintaining client and management scheduling. Driven professional with an exemplary career history of enhancing client relationships through effective conflict resolution techniques, strategic event planning, and distribution of marketing materials. Executive administrator with the proven ability to leverage customer relationship management (CRM) systems, establish key B2B and B2C networks, and contribute to bottom-line revenue.
Administrative Workflow
Conflict Resolution
Document Organization
AREAS OF EXPERTISE
Customer Service
Marketing Materials
Professional Networking
Event Planning
Inventory Management
Team Leadership
PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS
CoreCap Investments Inc. – Southfield, MI 2016 – Present Office Coordinator 2016 – Present
Supervised employees to complete business operations tasks by established deadlines.
Increased awareness by creating and managing social media platforms for the company. M&O Marketing – Southfield, MI 2009 – Present
Executive Administrative Coordinator 2009 – Present
Supervised the day-to-day functions of a supporting administrative employee, ensuring situations were managed and administrative workflow was preserved during absences.
Promoted to serve as the lead coordinator and point of contact (POC) for the office’s administrative workflow, implementing a hospitable environment while adding value to agent relationships.
Screened 225 incoming calls daily, managing inquiries and directing telephone messages as needed.
Maintained all office ingoing and outgoing mail and scanned in file documents.
Organized daily calendars, scheduling various events in-house such as potential agent appointments, existing agent meetings, and incoming visits from managers within the company.
Coordinated company’s travel arrangements, ensuring metro car accommodations were accurate and timely, acquired plane tickets, and collaborated with hotels to organize an efficient on-site visit.
Assembled marketing materials, compiling booklets for incoming agents.
Fostered and maintained agent relationships through effective phone and email communication in order to schedule and organize luncheons, dinner reservations, or other networking events.
Greeted, assisted, and directed visiting agents to the correct staff member as necessary.
Managed irate agents and confrontations, leveraging conflict resolution techniques to handle situations, ensuring individual needs were met, and reshaping conflicts into positive relationships.
Oversaw internal office supplies, inventory, and invoices by submitting orders for products, stamps, kitchen materials, and paper supply via relationships with supplier accounts.
Contributed to maintaining the workflow for the office’s financial group, directing the flow of file organization, prepping files before appointments, and notifying associates of errors.
Executed event planning for upcoming conferences and incoming agents, coordinating with teams to ensure the food was prepared, floor plans were accurate, décor was appealing, and logistics ran efficiently.
Scanned, labeled, and filed outgoing documents, utilizing a CRM system to manage the distribution of agent-focused materials.
JACQUELINE CHARTRANT GRESEHOVER
830 ISLAND LAKE DR.
OXFORD, MI 48371
acxs1k@r.postjobfree.com
PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS CONTINUED Agent Development Specialist 2009 – 2013
Continuously sold annuity products while enhancing marketing value to financial planners to secure new M&O Marketing agents, successfully converting 125 agents’ entire books of business.
Collaborated with financial planners to develop value-added strategies and increase client business.
Organized follow-up dates as well as preliminary appointments to review tailored partnership benefits with the company and generate interest in specialty propriety products.
Utilized cold calling tactics to develop key relationships and convert substantial books of business.
Established new relationships with financial planners to secure additional sales and improve assets for key accountants utilizing CRM systems, notes, and pop up calendar tools. Sam’s Club – Waterford, MI 2009 – 2009
Marketing Department
Collaborated with a team of up to 10 employees to develop innovative marketing strategies, convert additional members, and convince current members to upgrade their memberships.
Leveraged cold calling techniques to secure a high appointment volume with local businesses, enhancing the company’s B2B marketing and sales efforts while maintaining corporate accounts.
Coordinated with other marketing team members to develop and execute tailored marketing initiatives that targeted specific companies to purchase memberships by highlighting industry advantages.
Conducted on-site visits with potential membership holders, played a key role in organizing open houses and other events to attract businesses, increase brand visibility, and establish networks.
Fostered and maintained relationships with local companies such as schools and insurance groups to secure additional memberships by building B2C relationships with a business’ employees. EDUCATION
Associate of Business, Marketing
Baker College – Auburn Hills, MI
Associate in Liberal Arts (ALA)
Oakland Community College – Auburn Hills, MI
TRAINING
Microsoft Excel & Outlook – New Horizons Computer Learning Center Sales Training – ASLAN Training & Development
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