UMA TANDAN CSM, CPO, MBA

201-***-**** acxs1h@r.postjobfree.com

SUMMARY

10+ years business analysis and project management experience as a professional management consultant

Key player in large-scale implementations across Telecommunications, Retail and Apparel Manufacturing industries.

Hands-on experience in supply chain management, international procurement and vendor management

Highly experienced IT professional with a vast range of experience including project management, business analysis, user acceptance testing, agile principles, SCRUM and KANBAN methodology.

Lead cross-functional teams located across geographies to successfully complete projects on time and within budget. PROFESSIONAL EXPERIENCE

Comcast Cable, Philadelphia, Pennsylvania Jan 2016 – Current Currently working on multiple projects related to cable, fiber and video software and hardware. Delivering results by leading and coordinating across various divisions and cross-functional development teams from design to rollout. Program Manager / Scrum Master Accomplishments:

Responsible for building the product portfolio that allows visibility into the Product Deliverables, budgets and dependencies that align to the Product Roadmap.

Work with the project leads and development teams to establish overall project scope, create user stories and functional specifications, manage and prioritize the product backlog, participate in daily scrums and meta- scrums, and validate delivered software.

Work with Agile Development Teams to track schedule against the roadmap, track daily actions, host status calls, record and distribute meeting minutes and escalate risks and issues ensuring alignment to the product portfolio

Manage risks to the product portfolio

Run daily scrum calls and manage software bug review meetings and bug burn down exercises

Maintain communication with project stakeholders, internal leadership and external partners/vendors.

Serve as conduit between Comcast vendors, contractors, internal teams and internal clients in terms of requirements and design considerations

Comcast Cable, Philadelphia, Pennsylvania Jan 2015 – December 2015 Tech Nucleus is a mobile (iOS) and web application utilized by Comcast Field Technicians as their primary outlet for support and logging of customer interactions. Develop and create an easy-to-use field application that allows technicians to quickly and efficiently respond and record customer requests and work orders. Product Owner / Business Analyst accomplishments:

Allow technicians to work independently by providing resources previously unavailable in the field.

Enhance customer experience by allowing the easy transfer and exchange of information on iOS capable devices.

Acted as the interface between the business development and application development teams and worked towards continual improvement that improves the functionality of both teams.

Constantly working with the Leadership and various stakeholders to define and manage the product roadmap and MVP

Working with the stakeholders to elicit, organize and document the additional specs and customizations needed in the applications and prioritize the backlog at EPIC level

Creating and maintaining the backlog by elaborating the EPICs and FEATURES into user stories.

Constantly prioritizing user stories based on ROI and/or customer feedback to ensure best value is delivered to the stakeholders at the end of each sprint.

Working in an agile environment utilizing scrum methodology.

Using INVEST and GERKHEN criteria in authoring user stories and Acceptance Criteria in Rally/Jira

Create wireframes and work flows for the team to better understand their delivery commitments

Participate in daily scrum, grooming sessions, sprint planning, sprint reviews and retrospectives

Accurately captured all metrics and display to the entire team.

Owned the change process and approve all changes with unbiased decision and authority.

Reviewed status of all changes with project stakeholders to further streamline project tasks. Comcast Cable, Philadelphia, Pennsylvania June 2013 – December 2014 Business Customer Portal focused on improving the self-service capabilities. Several large enhancements, upgrades and migrations to the existing website platforms, including mobile, were implemented on an ongoing basis. Scrum Master / Business Analyst accomplishments:

Worked with various stakeholders to analyze and document current business processes, elicit requirements.

Collaborated with diverse business and systems partners to manage, track, and communicate an integrated plan.

Act as an interface between the business team and the development team to understand the requirements, constraints and work around to deliver the project plan

Extensive hands-on experience with Burn Down, Impediments, Product Backlog, Backlog Grooming, Sprint Planning, User Stories/Story points. Organized and actively participated in Sprint Review, Daily Scrum and Sprint Retrospection meeting.

Orchestrated four scrum teams and empowered them to self-organize. Coached them to adopt Agile engineering best practices

Managed offshore teams in Argentina and Asia and interacted directly with them.

Managed impediments by proactively identifying and removing them REI, Kent, Washington Jan 2011 – May 2013

Coordinated business analysis activities and a POS terminal upgrade and mPOS (mobile point of sales) launch at REI in Kent, Washington. Determine end user needs and successfully integrate them in the POS terminals. Senior Business Analyst accomplishments:

Provided a seamless cross channel customer experience by delivering best in class service.

Integrated these requirements in to a fully integrated, operationally efficient and easily upgradable platform.

Decreased the amount of time spent toggling between systems to simplify the daily work of all employees.

Working in an Agile environment utilizing SCRUM and KANBAN methodology

Participated in daily scrums, grooming sessions, sprint planning and retrospection.

Conducted interviews and JAD sessions with SME and business users to elicit business needs

Authored user stories and acceptance criteria in JIRA.

Met the team to track the overall progress of each project utilizing timelines as metrics for performance.

Seamlessly integrated SAP, ASPECT, BW reporting, CSA and CDW. Triburg Sportswear, India July 2005 – November 2010 Head Merchandiser accomplishments

Responsible for meeting the yearly targets, overseeing all manufacturing delivery commitments for the division.

Extensively involved in building a software application to track progress of all pre – production activities.

Also Pioneered the development of a customized ERP solution to the apparel-manufacturing units in India.

Emphasis on merchandising, material planning, procurement, manufacturing, warehousing and shipping.

Experienced in all aspects of logistics and vendor management to accurately capture requirements. Impulse, Gurgaon, India June 2003 – June 2005

Merchandiser accomplishments:

Vendor Management, Sourcing, Price and contract negotiations both with the client and the vendor.

Involved in software application development to track all committed Purchased Orders.

Championed the development of test plans, scenarios and cases. EDUCATION

Master of Business Administration, LAMAR UNIVERSITY, USA

Master in Apparel Marketing & Merchandising, NATIONAL INSTITUTE OF FASHION TECHNOLOGY, India

Bachelor of Business Administration, AVADH UNIVERSITY, India CERTIFICATION:

Certified Scrum Master (CSM) from Scrum Alliance

Certified Scrum Product Owner (CSPO) from Scrum Alliance

TERP 10 Certification: SAP ERP 6.0- Business Process Integration CORE COMPETENCIES

Strategic Planning

Agile/SCRUM/KANBAN Methodology

Business Strategy Management

Project Management

GAP Analysis

Collaborative Leadership

Supply Chain Management

International Procurement

SAP Modules

Communication & Presentation Skills

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