Customer Service Manager

ANTHONY M. BELL

**** **** ***** ********* * Apt#*02 o Washington, D.C. 20020

Primary Contact: 202-***-**** o Email: ***********@*****.*** PROFESSIONAL SUMMARY

I am an exceptional and cogent young professional with 5 years of experience in the hospitality industry. I have superb interpersonal communication, writing, and technological skills; as well as proficient at customer service and learning new concepts. To pursue a long lasting career in the hospitality industry that will allow me to pursue my passion.

Client Management

Interpersonal communication

Flexible

Computer Skills

Adaptable

Strong Work Ethic

EXPERIENCE

The Loft at 600F, D.C. August 2015 - June 2016 Venue Associate

Primarily oversaw and led venue rentals for internal and external event clients, in collaboration with the Events and Venue Team. Successfully worked with venue clients, caterers, vendors and guests while creating exceptional service from the beginning to the end of events.

Enthusiastically interacted and served as point-of-contact for internal and external clients, caterers, wedding/ event planners, vendors and guests to ensure excellent and high quality guest experiences

Maintained a welcoming persona and demeanor while servicing guests in person, on the phone or via email

Actively engaged and responded promptly to venue clients, vendors and guests along with communicating their concerns to the Events and Venue Manager

Sets up the event per the client’s specification and maintains event spaces throughout the event

Ensured total compliance with our contracts, rules and regulations

Effectively anticipated and responded promptly to the needs of all guests and vendors

Supported staff through administrative services and office coordination

Maintained knowledge of venue programs and events to better serve guests

Performed other duties as assigned by Events and Venue Manage GMG, Springfield, VA May 2015 - July 2015

Marketing Intern

GMG was founded in 1986 with the vision of bringing the best of American management knowhow and technology to the developing markets of Asia. Since its inception, GMG has focused its practice on 3 primary areas: Business & management consulting; Education and training and Investments. There I learned the fundamentals of marketing while using my teachings to generate leads for our client. Alongside lead generation I also worked with peers to better organize and operate as a group. Halsa, D.C. February 2015 - May 2015

Lead Line Cook

I was responsible for assisting and helping the manager in opening and closing the storefront as well as preparing the hot/ cold food items for services, and cashiering.

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