Client Success Manager / Sales Engineer

VERSATILE Communicator Leader Critical Thinker Project Manager Business owner

Customer Success Manager with a track record of achieving excellence in front-line support roles with expertise to actively engage high stakes clients, partners, and vendors. Seasoned leader in high stress, complex, deadline-oriented, and data intensive environments. Critical thinker and skilled problem solver able to troubleshoot technical, business and operational issues to determine appropriate path to resolution.

VERSATILE Communicator: Simplify complex technologies and work effectively with senior-level decision makers and individual contributors

Leader: Motivate teams to achieve objectives and remove customer roadblocks.

Critical Thinker: skilled problem solver able to troubleshoot technical and operational issues at a high level to determine appropriate path to resolution

Project Manager: Develop, track, analyze, and manage metrics and resource requirements to execute projects within timelines, budgets, and quality measures

Technical Competencies include:

SQL Server Management Studio

Microsoft Project and Visio

Visual Basic

APIs, HTML and XML

Software Development Kit (SDK)

ServiceNow

Salesforce

Over 10 years of experience with SaaS

BNG Properties, LLC.. Kirkland WA 2011 - Present

Residential property investments: evaluate, purchase, and recondition residential properties for resell

Owner

Managing a full range of financial, design and production activities and managing the end to end activities and execution of all contracts and stringent timelines

Hiring and managing multiple crews for budget, quality and timelines

Identifying and documenting all tasks, costs, and durations

Managing the mortgage portfolio of $2 million as well costs and revenues

Partnered with a broad range of financial, marketing and sales firms to accelerate sells and mortgage lending for buyers

INRIX, Kirkland, WA 2013 –2015

Provides real-time and historical traffic data and related services to more than 100 agencies in over 40 countries

Sr. Customer Success Manager / Sr. Sales Engineer

Responsible for 6 major global OEM Fortune 500 accounts with annual revenue of over $14M. Managed and delivered technical sales presentations to existing and prospective customers

Managed the end to end implementation of a new geocoding solution (SaaS based) for the client which saved INRIX $2M/year in expenses

Acted as customer advocate in providing feedback on product and services architecture, features, functionality, enhancements, and general improvements to address business requirements achieving an overall client satisfaction rating of 9.75 out of 10

Evangelized and drove sales of SaaS-based product and services offerings to prospective via phone, web, onsite demonstrations and trade events

Accelerated revenue, manage pre/post technical sales process; prospected qualified, define value/solution selling

Partnered with the sales team to upsell new or existing technologies and managed day-to-day operational and technical issues/escalations/triage. Nurtured relationships with customers and cross-functional teams Collaborating with internal IT/ToC/Engineering/GIS resources for complex technical issues to deliver new features and resolve bugs

OUTERWALL (formerly Coinstar), Bellevue, WA 2010 - 2012

Outerwall Inc. has a network of movie and game rental kiosks as well as coin cashing machines

Business Manager / Senior Program Manager

Managed the roadmap, budget, successful delivery and adaptation of BMC ITSM / Remedy platform and associated projects.

Delivered technical sales presentations to Redbox management to persuade them on the platform and educate on the features/roadmap

Directed and managed a $5.5M BMC ITSM / Remedy enterprise platform to standardized business and operational processes, BladeLogic, Proactive Net, ITSM, ITBM, and server monitoring systems

Maintained product roadmaps, managed teams of up to 4-6 program/project managers, BAs, PAs, projects teams (~65 ) as vendors and off-shore teams management

Managed 4 PMs and 5 BAs to define project scope, project requirements, goals and deliverables that support business goals in collaboration with senior management and stakeholders

COMFORCE/THE BOEING COMPANY CONTRACT, Tukwila, WA 2006 – 2010

Statistical Analysis for Scheduled Maintenance Optimization (SASMO) is a tool designed by The Boeing Company to determine optimum scheduled maintenance intervals

Business Manager / Senior Program Manager

Managed all facets of development and delivery of predictive analysis software applications with diagnostic and prognostic capabilities for commercial airlines integrated maintenance processes on Oracle and SaaS platform

Successfully developed and delivered 3 phases of the program on time and on budget and awarded acceptance from Federal Aviation Administration and Department of Transportation

Managed and led all communications, budgetary, internal and external coordination within the Boeing Company and Regulatory Agencies Managed a team of up to 7 program and project managers, and BAs as well as a projects team of 125

IBM, formerly VALLENT CORPORATION, (BELLEVUE, WA) 2004 - 2006

Vallent software enables telephony service providers to manage the performance of their network infrastructure through monitoring and reporting problems

Business Manager / Senior Program Manager

Development of performance and service management software for telephony networks

Managed the Verizon, Motorola, and Sprint accounts

Completed on-time delivery of 8 complex and critical projects within budget in 5 months

Managed implementation of the PMO and execution of phase gate process which resulted in delivering 8 project on budget, content and timelines

EDUCATION

Master of Science: Information Technology and Design, University of Washington, Seattle, WA

Bachelor of Science: Business Administration, Finance, California State University-Northridge, CA

Contact this candidate