Customer Service State University

Victoria E. Sellers

**** ***** **** *****; Lithonia, GA 30038

404-***-****; Email: **************@*****.***

Summary

I have 33 years of work experience as follows: Medical Front Desk Reception, Customer Service, Administrative Support, Legal Assistant, Cash Handling, File Management; and Inventory and Product Management. I hold a Bachelor of Arts (BA) degree in Photo-Journalism from San Diego State University.

Georgia Dept. of Public Safety, Atlanta, GA

Admin Support 2/Receptionist August 2016 – November 2016

Answered telephone, gave information to callers, referred callers to outside agencies as needed, transferred calls, checked voicemail messages and returned all calls. Retrieved faxed and emailed Open Records requests, generated written response to confirm receipt of email, date stamped requests, created file and attached appropriate covers sheet. Retrieved computer records and responded to subpoenas and other requests as directed by Records Manager. Delivered outgoing mail and picked up incoming department mail, which was date stamped and put in file folder with appropriate cover sheet. Managed files for new requests, prepared folders for future requests and completed other duties as requested.

Georgia Dept. of Public Safety, Atlanta, GA

Secretary, Georgia State Patrol (GSP) Post 49 June 2016 – August 2016

Under the supervision of the Post Commander, provided administrative support to help ensure the Post ran smoothly and efficiently. Answered incoming calls from citizens requesting copy of Traffic Crash Report and emailed and delivered redacted copy of crash report as requested. Typed receipts for specific courts that were attached to citations and delivered by troopers. Provided copy of Traffic Crash and/or Incident reports and DVDs for Open Records and Solicitor requests and completed other required tasks as needed or requested.

Resurgens Orthopaedics, Atlanta, GA

Patient Services Specialist (PSS) October 2014 – Feb. 2016

Welcomed patients, completed check-in process, took required payment for MRI service. Notified MRI Technologists, when patient was ready for scan. Called patients with reminder about future appointment and provided necessary information to ensure preparedness. Enforced HIPAA Rule when accessing patient information and with third-party inquiries.

Clayton State University, Morrow, GA

Financial Aid Representative May 2014 – July 2014

Assisted walk-in visitors and took phone calls from prospective/current students and parents seeking financial aid status. Provided instructions for completing the financial aid process [including FAFSA, accepting loans, Entrance/Exit counseling, signing Master Promissory Note (MPN)]

Atlanta Technical College, Atlanta, GA

Admissions Assistant March 2011 – March 2012

Used Banner for student queries and entering comments to confirm receipt of required forms. Managed files daily by sorting, reorganizing and purging expired student files. Scanned/indexed student files and related documentation and participated in Admissions campus activities.

Mercer University – Stetson School of Business and Economics, Atlanta, GA

Administrative Secretary June 2002 – November 2010

Supported faculty and adjunct instructors with the preparation of academic documentation and letters, performed clerical and reception tasks daily; maintained office equipment and scheduled repairs; ordered office supplies. Completed file management and purging of student files according to FERPA (Family Educational Rights of Privacy Act)

Department of Justice, U.S. Attorney’s Office, San Diego, CA

Legal Assistant May 1983 – June 2002

Provided clerical support to Assistant U.S. Attorneys [AUSAs]; prepared and filed court pleadings and completed trial preparation to include discovery. Used data entry to open, modify and close criminal cases.

EDUCATION: B.A. Photojournalism: San Diego State University, San Diego, California

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