KEVIN D. YONAN

**** ********** **** **** *

Hoffman Estates, Illinois 60169

1-224-***-****

acxrvm@r.postjobfree.com

OBJECTIVE

Technical Support / Helpdesk Technician / Computer Technician position with an opportunity to apply recent education and current skills in Information Systems

EDUCATION

Harper College, Palatine, IL 2013 to Present

Pursuing an Applied Associate’s degree in Applied Science: Computers in Business Administration

Specialized Study Area: Network Administration

GPA: 3.40/4.00

RELEVANT COURSEWORK

Introduction to Computer Information Systems

A+ Hardware 220-801

SKILLS

Self-taught computer technician, have diagnosed and resolved various software and hardware related issues for eleven years.

Can type 60-90 WPM

Problem-solver

Strong communication skills

WORK HISTORY

Advanced Technology Services, Inc., Rolling Meadows, IL October 25, 2016-November 4th, 2016 (One Week Project)

Desk Side Support Technician

Troubleshooting any and all hardware and software issues that occurred, examples include script errors, archived emails not appearing, network connectivity issues, driver issues, improperly configured proxies, BSODs and so forth

Performed data migrations

Reimaging

Set up and resolved VPN issues

Set up and configured email servers for Microsoft Outlook

Experience with Windows 7 Enterprise

Experience with Office 365

Set up and configured network printers

Apex Systems (Insight Enterprises), Hanover Park, IL May 8, 2016-August 11, 2016

Services Technician

Outline

Performed installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to, hardware and peripherals; software configuration, voice, video and data cabling systems; and networks. Incumbents service both internal and Insight teammates, as well as clients on site.

Duties

Hardware:

Performed necessary hardware and peripheral repairs. This includes identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.

Installing and testing system hardware at customer site. This includes setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions specified by the client.

Completed all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.

Identified system hardware problems and determine the most effective way to resolving the problem.

Video, Voice and Data Cabling Systems:

Provided telephone support for geographically dispersed user community using a combination of desktop remote control options.

Diagnosed and repaired software configuration problems at the workstation level.

Identifed, pulled, terminated and labeled CAT3, CAT5E, CAT6, CAT6E, coax and fiber optic cables.

Installed support structures and pathways (J-hooks, support rings, cable slings and cable tray/ladder rack, conduit and raceway).

Termination of workstation outlets, patch panels, 110 and 66 blocks.

Fiber terminations.

Termination with multi-pair/strand cable (Copper and fiber.)

Readied blue prints, identifying cable paths and some assistance with site surveys, and bidding.

Networking

Installed, tested and configured network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.

Installed, tested and supported Network Operating Systems (NOS) and their applications.

Performed server hardware support, troubleshooting and performance tuning.

Implemented and supported Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.

Implemented and supported Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.

Starbucks, Schaumburg, IL April 28, 2014-July 15, 2014

Barista

Prepared beverages for customers

Took orders at the register and drive-thru

Maintained general appearance of store

Independent IT Consultant January 2006-Present

General troubleshooting and diagnosis of software-related issues

Provided on-site and off-site repair services for customers

Upgraded and replaced hardware for customers

Diagnosed and made hardware recommendations for customers

Assisted customers in data storage and backups

Ensured customer satisfaction with repairs and replacements

Experience with remote access software

Experience with Windows operating systems (Windows XP, Vista, 7, 8.1 and 10)

Contact this candidate