Project/Operations Manager
Resume:
Shauna Fraser
Salt Lake City, UT ***** 910-***-****
LinkedIn URL *************@*****.***
Project Manager
Operations Management /Customer Service /Project Management
Detail-oriented leader with expertise in all facets of operations, customer service, project management, and business development within high-profile corporations. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing solutions. Technical proficiency in MS Office, MS Project, Asana, and Google Technology.
• Customer Service
• Leadership Management
• Relationship Management
• Onboarding and Training
• Marketing
• Business Development
• Regulatory Compliance
• Industry Networking
• Strategic Planning
• Research and Data Analysis
• Legal Operations
• Human Resources
Professional Experience
WESTERN RECREATION LAW CENTER, Jackson, WY (Remote) 2016 – Present
Project Manager
• Head the client onboarding process, which includes developing a communications plan, and creating a client profile.
• Coordinate client document filings with the State to meet deadlines.
• Manage specific client needs from conception through completion, while maintaining communication and documents.
• Created a risk and liability package based on client needs that fosters easier communication between attorney and clients.
WESTERN WYOMING LAW, LLC, Jackson, WY (Remote) 2015 – 2016
Operations Manager
• Oversee all office operations with duties such as drafting legal documents, filing documents with the appropriate courts, and communicating with clients, attorneys, and judges.
• Recover funds while reviewing invoices and tracking customer billing.
• Collaborate with vendors and clients to ensure that issues are solved in a timely manner.
• Utilize various software to conduct confidential legal billing.
• Initiate vendor relationships and instill best practices.
• Conduct quality legal research to ensure that all information necessary for cases is available.
UNCOUPLE LAW, LLC, Jackson, WY (Remote) 2016
Project Manager
• Developed organization from concept to implementation.
• Managed projects from initial contact through completion, ensuring that quality customer service was provided.
• Composed legal documents and managed office operations.
• Oversaw verbal and written client communication for a variety of cases including divorce, separation, and child custody agreements.
• Served as a client liaison for most cases.
• Maintained all client records to ensure that cases were moving according to plan, deliverables were met, and deadlines were not missed.
OPEN MEADOWS RETREAT, LLC, Wilson, WY (Remote) 2014 – 2015
Property Manager
• Conserved time and costs through proper calendar maintenance and reservation requests.
• Supervised the payroll and billing within the organization.
• Designed healthy meal plans for guests and employees and maintain all property functions.
PANCHA YOGA, LLC, Rye, NH 2012 – 2015
Owner/Operations Manager
• Served as the founder, owner and operator of a successful yoga business.
• Provided a variety of weekly classes in studios and in the ocean as well as private sessions in clients’ homes.
• Reviewed each client thoroughly and offered individual suggestions for development.
• Maintained all bookkeeping, scheduling, marketing, and invoice management.
24 HANCOCK STREET, Newburyport, MA 2010 – 2013
Operations Manager
• Assisted two entrepreneurs with the maintenance of two budding businesses.
• Provided a safe and efficient work environment.
• Responsible for scheduling, shopping, bill management, and traveling.
RYE GENERAL STORE AND GRILL, Rye, NH 2010 – 2012
Owner/Operations Manager
• Served as the founder, owner and operator of a successful restaurant business.
• Designed intriguing menus to capture customer attention.
• Managed the operations of the kitchen and retail store.
• Oversaw the recruitment, interview, hire, and onboarding process for all new hires.
• Conducted inventory review and placed orders for food and retails items.
• Supervised employee performance through creation and implementation of a performance management system.
• Organized a thorough shift change and end of shift report for the following day.
Education & Credentials
Bachelor of Business and Project Management, Colorado State University, Greenwood Village, CO, 2017
Associate of Business Administration, Fisher College, Boston, MA, 2002
Certified Phlebotomist, American Society for Clinical Pathology (ASCP), 2014
Certified Yoga Teacher
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