Danielle Marie Ballard

*** * * **.

Pensacola, FL 32502

850-***-****

acxrtb@r.postjobfree.com

Career Overview

Highly enthusiastic and motivated customer service representative with 10+ years client interface experience in a fast-paced ever changing environment. I am very personable and responsible, also a solid team player with a positive attitude.

Core strengths

• Fast learner with a wide range of practical skills

• Excellent communication and organizational skills

• Creative problem solver

• Experience in handling confidential paperwork

• Multi-line phone and 10-key proficient

• Excellent customer-relations background

EMPLOYMENT HISTORY

Office Manager 09/11-12/16

Bluewater Canvas/Crazy Farmers Pensacola, FL

• In charge of all billing and payroll duties

• Responsible for inventory and ordering for both businesses

• Assisted customers with general information and purchases

• Organized and streamlined all office procedures for both businesses

• Assisted with installation of finished boat upholstery Account Specialist III 03/08-09/11

Navy Federal Credit Union Pensacola FL

Provided member service for an average of 60 calls per day answering customer inquiries, correcting errors, and providing new product information

Consistently received positive feedback from members and managers, earning many awards and certificates for going above and beyond for member satisfaction

• Cross-sold products and services at a rate of 85%, which is well above required amount

Maintained up to date knowledge of all policies and procedures regarding the opening and closing of accounts, billing issues, and fraud reporting

• Excelled in exceeding daily credit card and loan application goals

• Received multiple reviews acknowledging my level of dedication to excellent member service

• Managed wide variety of administrative tasks to resolve member issues quickly and efficiently Customer Service/Billing Representative 08/01-03/08 Network Telephone Pensacola FL

• Coordinated phone and Internet line installations under strict guidelines Answered customer inquiries regarding phone and Internet packages, department and company information, and state laws and guidelines

• Trained new employees by providing knowledge of specific tasks and policies Provided quality customer support and product representation for each customer

• Single-handedly responsible for managing all email communication to customers regarding inquiries and complaints in a timely and empathetic manner