Office Administrative Assistant

Angela King-Dixon

**** ******* **** *******, ** *0646 443-***-**** ***************@*****.***

Career Focus

Seeking a challenging and rewarding position in the administrative field in which prior knowledge and skills will be utilized and continued growth would be encouraged.

Strengths

Microsoft Office Organizing

Critical Thinking Honesty and Integrity

Communication Strong Work Ethic

Flexibility and Adaptability Accuracy

Learning agility Team Work Skills

Listening People oriented

Skills and Qualifications

Persuasion, Verbal and Written Communication, Health Promotion and Maintenance, Patient Services, Building Relationships, Resolving Conflict, Coordination, Listening, Scheduling, Teamwork, Legal Compliance

Work Experience

Southern MD Oral Surgery, California, MD July 2016 – Present

Administrative Assistant

Supervisor: Timothy Connifer

Telephone Number: 301-***-****

Greet patients; register new patients according to established office protocols; assist patients to complete all necessary forms and documentation to identify omission or discrepancies; and verify and update patient information.

Inform patients of dental office procedures and policy; enter all relevant patient information into automated system; and maintain and manage patient records in compliance with privacy and security regulations.

Answer and manage incoming calls to assist patients with questions regarding policy and claims; respond and comply with requests for information; schedule patient appointments; and confirm upcoming appointments and recalls according to office protocol.

Exhibit confidentiality, honesty, and actions that build trust and strengthen relationships.

Listen to others and effectively communicate in a clear and concise manner through written and verbal communication; provide clerical and technical support to patients with questions regarding benefits, financing, and accounting matters.

Demonstrate respect and commitment to the values of diversity and equity; seek out and incorporate diverse perspectives into decision making.

Exhibit initiative and ingenuity by taking ownership of tasks to proactively improve services, avoid problems, or develop opportunities.

Generate novel and valuable ideas to impact missions.

Identify and implement new methods to increase efficiency and quality.

Participate in design, development and/or evaluation of instructional materials, methods, courses or programs.

Seek out mentorship and learning opportunities.

Develop and maintain professional affiliations.

Resourceful in deviating from the routine; adapt behaviors, priorities and work methods to meet needs of others.

Support transformational change to achieve institutional vision and strategies.

Demonstrate logical, rational, and objective decision making.

Use analysis, experience and logic to solve problems and offer solutions and suggestions that are effective in addressing problems.

Show reliability and accountability in the successful completion of all work.

Be an active and thoughtful participant in institutional initiatives, meetings and committee work.

Conserve resources and use in an efficient and cost effective manner across all MCW missions.

Look for ways to improve and promote quality within area of influence.

Dental Assoc. of Northern Virginia, Falls Church VA July 2015 - March 2016

Scheduler

Supervisor: Sarah Fowler

Telephone Number: 703-***-****

Greeted patients upon arrival, and assist them by providing appropriate forms and writing materials.

Represented our office positively throughout this encounter and work to create a comfortable and relaxed, yet professional and competent feel to the front office.

Promptly updated schedule changes and coordinate patient flow.

Collected and responded to messages left on the answering machine.

Ensured sensitive material was not left exposed. Obeyed HIPAA rules.

Maintained the recall system. Ran reports, sent recall cards and made calls as needed. Sent letters to inactive patients.

Entered new insurance information in computer and called for verification and benefit information.

Kept CPR certification current. Kept OSHA and HIPAA training current.

The Jackson Clinics, Arlington, VA May 2014 – July 2015

Office Administrator

Supervisor: Mary Gregorio

Telephone Number: 703-***-****

Assisted office staff in maintaining files and automated system.

Prepared reports, presentations, memorandums, proposals and correspondence.

Assigned jobs and duties to office staff as needed.

Monitored office operations.

Scheduled appointments and meetings for executive and upper level staff.

Served as the go-to for office inquiries and conflicts.

Assisted customers with healthcare benefit questions and claims. Contacted healthcare vendors to correct errors in their automated systems.

Managed staff schedules.

Provided technical support to staff regarding human resources matters such as leave and attendance, benefits, and payroll.

Tracked office supply inventory and approves supply orders.

Assisted in the preparation of department budgets and expenses.

Supervised all administrative personnel.

Malcolmson Dentistry, Bethesda, MD July 2007 – May 2014

Patient Care Coordinator

Supervisor: Denise Malcomson

Telephone Number: 301-***-****

Developed interdisciplinary care plan and other case management tools by participating in meetings.

Coordinated information and care requirements with other healthcare providers/vendors.

Reviewed forms for accuracy and identified and corrected discrepancies.

Resolved issues that could affect smooth care progression.

Fostered peer support and provided education to others regarding the case management process.

Maintained professional and technical knowledge by attending educational workshops; reviewed professional publications; established personal networks; benchmarked state-of-the-art practices; and participated in professional societies.

Maintained patient care database by entering new information as it becomes available; verified findings and reports; backed up data.

Respected patients by recognizing their rights; maintained confidentiality.

Maintained quality service by establishing and enforcing organization standards.

Phoenix Dental Laboratory, Temple Hills, MD August 2003 – July 2007

Dental Technician

Supervisor: Bob Smith

Telephone Number: 301-***-****

Replaced partial or total loss of natural teeth by constructing partial or full dentures (metal and non-metal).

Overhauled recordkeeping system from manual to computer-based, creating a user-friendly and systematic information management system and reducing data-retrieval time.

Restored natural teeth by fabricating crowns and bridges.

Corrected dental irregularities by manufacturing fixed or removable appliances.

Constructed prostheses by following the dentist's prescription; made models of the mouth and teeth from impressions of the patient's mouth taken by the dentist; built-up wax replicas of part or all of the mouth and/or teeth on the model; encased the wax in a mould material and melting away the wax; replaced the wax with plastic, metal, or ceramic materials to make the replacement appliance; polished and finished the appliance prior to its being placed in the patient's mouth by the dentist.

Documented actions by completing forms, reports, logs, and records.

Improved quality results by studying, evaluating, and re-designing processes; implementing changes.

Updated dental laboratory technician job knowledge and skills by participating in educational opportunities; read professional publications; maintained personal networks; participated in professional organizations.

Enhanced dental laboratory reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.

Walden Sierra, Inc., Charlotte Hall, MD August 2003 – August 2004

Human Services Worker

Supervisor: Betsey Cooksey

Telephone Number: 301-***-****

Answered the 24-hour hot line telephone.

Monitored patient activity and administered frequent bed checks

Acted as urinalysis technician

Filed documentation on clients during treatment

Closed-out patient files upon completion of program.

Recorded Books, LLC, Prince Frederick, MD September 1996 – May 2003

Production Clerk

Supervisor: Sandy Staples

Telephone Number: 410-***-****

Operated a duplicator and loading machine.

Assisted in the mastering room dubbing analog tape.

Worked in the printing room creating covers for CDs/cassettes.

Operated the CD burning room.

Education

Sanford Brown Institute, Landover, MD 2007 – 2008

Medical Billing and Coding Program

Sanford Brown Institute, Landover, MD 2003 – 2004

Medical Assistant Program

Calvert Senior High School, Prince Frederick, MD 1990

Training

Dentrix 2015

Time Management and Organizational Skills 2015

Microsoft Outlook 2014

Microsoft Word 2011

Grammar and Writing Essentials Combination 2010

Critical Thinking 2008

Softdent 2007

Microsoft OneNote 2006

Microsoft Excel 2006

Microsoft Access 2005

Effective Communication 2005

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