MS. Delores Laverne Merritt

*** ** **** **.

Lake City, FL 32025 US

Mobile: 386-***-**** - Ext:

Evening Phone: 386-***-**** - Ext:

Email: acxrqu@r.postjobfree.com

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Work Experience:

North Florida/South Georgia Veterans Health System

1601 SW Archer Rd

Gainesville, FL 32608 United States

10/2008 - 12/2016

Salary: 49,374.00 USD Per Year

Hours per week: 40

Series: 2005 Pay Plan: GS Grade: 7

Supply Specialist/Item Manager (This is a federal job)

Duties, Accomplishments and Related Skills:

As inventory manager I manage and control all inventory transactions. and I am Responsible for accurate and timely replenishment of stock items in assigned areas. Work closely with my “customers” to prepare for “peaks and valleys” in usage. Determine realistic 30-day levels through reports, graphs, and constant monitoring of usage for each item. Regularly scan inventories and upload data. Execute reports i.e. stock status, days of stock on hand, emergency stock levels, adjustment vouchers, and due-ins and inactive items listing to achieve acceptable turnover rates. Runs reports weekly and a large summary of data at the end of the month. Analyzes data between several data bases as an inventory manager.

I Perform Accountable Officer duties on daily basis: evaluated supply requests for appropriateness of needs, proper funding and correct method of filling, i.e., Warehouse stock, GSA, excess, other government agencies, processed to the proper activity. I as inventory manager purchase orders are tracked by keeping logs from beginning to completion of the purchase order.

As Inventory manager I perform a wide variety of highly complex duties directed towards ensuring the effective and efficient operations of the service. As Item manager I plan and carry out duties independently, using guidelines to assist in accomplishing the work; where guidelines are not clearly applicable, I apply and adapts guidelines, such as supervisor’s policies, to specify problems. Responsible for coordinating and processing information into and out of my area of supply responsibility. Has a complete familiarity with understanding of all phases of the work in the service. Maintains smooth continuity of operations despite many interruptions and requests from the various clinics directly involved in patient care functions. In addition, I developed my own priorities for accomplishing the tasks assigned to my position. Reviews material for discrepancies. Often suggest a change in wording to clarify meaning and insure the material meets high professional standards and complies with established local policies and regulations.

I make decisions on what action it requires for each separate task (i.e., contact with patients’ family, correspondence preparation) while demonstrating flexibility, good judgment, patience, compassion, and initiative. Duties involve administrative concerns for the service, liaison activities between logistics and other clinical and administrative services, the professional and support staff, handling Service correspondence and keeping the supervisor abreast of pertinent professional concern. Always aware and can adjust to the changing issues at hand and the timeframes of each assignment and completes each deadline on a daily basis. I perform various duties with many different and unrelated processes and methods.

As Inventory manager specialist in logistics management section, working in this environment has given me the knowledge and understanding of supply procedures when ordering supplies. I use supply regulations on a daily basis. As the supply and ordering manager for material management I maintain stock records as well as processed inventory management accountability for medical supplies and purchase orders. I interpret rules, regulations, policies and procedures to make sound decisions, using good judgment. I’ am aware of (IFCAP) intergraded funds Distribution Control Accounting Procurement System. 2016, I Delores Merritt named best buyer for VA Hospital and #1 best buyer in the nation.

Supervisor: Jeffrey Bennett 352-***-****)

Okay to contact this Supervisor: Yes

North Florida/South Georgia Veterans Health System

Gainesville, FL United States

10/2002 - 09/2008

Salary: 38,397.00 USD Per Year

Hours per week: 40

Series: 0001 Pay Plan: GS Grade: 6

Secretary (This is a federal job)

Duties, Accomplishments and Related Skills:

As a social work secretary, I implemented and processed 52's for various actions to Human Resources, Implemented Job descriptions to all personnel actions to Human resources. I was responsible for job analysis, analyzing data between various data bases training, benefits, performance appraisals, staffing for the service, interviewing, career development, and retirement. I was backup assistant to the hoptel coordinator for scheduling and corresponding hotel reservations for veterans and their family members; I received an innovative thinking award for the revampment of the hoptel program. As Secretary in the social work department I communicated with patients, families, and facility staff members in recognizing and removing institutional barriers to the provision of optimum health care to veterans. On a daily basis helped to resolve veteran’s problems, expedite services, or implement necessary corrective measures within established facility policies. As secretary I handled multiple projects at a time. Collect data for Social work service. Implemented spreadsheets and entered data into excel spreadsheets, maintained accurate records for the department. When problems persist I made contacts to members of the hospital staff concerning any matter or problem relating to patient care and tracked and trended to identify areas for improvement. I am well advanced and knowledgeable in using the correct medical terminology when assisting patients, family members and medical staff. On a daily basis I helped patients in understanding their rights in addition to their responsibilities. As a secretary I received Grant writing training and received a certificate from American grant writers USA. I helped coordinate the safety compliance standards process phase of the fisher house project along with other Social workers within the service. Maintain a work liaison with congressional offices, veterans’ service organizations, community groups, and others whose interest is in helping and protecting veterans, their families, and their representatives. Promote positive customer service initiatives throughout the facility through training and service recovery. Coordinated educational affiliations through chief of staff of education.

Supervisor: Dr. Peter Durand 352-***-****)

Okay to contact this Supervisor: Yes

North Florida/South Georgia Veterans Health System

801 S Marion St.

Lake City, FL United States

03/1997 - 10/2002

Salary: 34,445.00 USD Per Year

Hours per week: 40

Series: 0001 Pay Plan: GS Grade: 5

Medical Administrative Clerk (This is a federal job)

Duties, Accomplishments and Related Skills:

In performance of my duties as Medical Clerk/Administrative support Assistant for five years. I obtained a vast amount of knowledge of policies and procedures regarding Medical Administrative Service. While working in the emergency room/Ambulatory Care and Processing area I completed various duties as assigned by my supervisor. I was required responding to personal and telephoning inquiries from patients at this VAMC and other VA facilities. While working in ambulatory, I processed patients applying for care, complete 10-10 and create consolidated health records. I was responsible for determining eligibility and administering the means/co-pay test. I checked patients in for their appointments and record no shows and cancellation information in DHCP. I ordered lab test and x-ray when requested by physician and schedule return appointments. If a patient was admitted, I explain the advanced directives, LIVING WILL AND DO NOT RESUSCIATATE procedures.

I was responsible for depositing patient’s funds. I was required to notify the next of kin in the event of an emergency. I obtain surgical consent for emergency procedures. I arranged transportation for patients requiring an emergency transfer. In the event of the patient’s death, I obtain all consents, complete necessary forms, and if requested, contact the chaplain. I was required to make independent administrative decisions on a daily basis. I handled incoming calls, long distance, FTS, and emergency calls. I use the paging system to contact medical personnel. I am familiar with debt collection manual used within MCCF in collection of first and third party bills. I explain to the patients, when determining their eligibility, any charges associated with their care at this VA. I would obtain their insurance information and explain the reimbursable billing process. When completing the co-payment exemption test for medication, I explain to the veteran how the program works and whether or not he/she will be required to make the co-payment. When working in the emergency area I was required to make independent decisions. When making these decisions I had to determine which course of action is in the best interest of the MEDICAL CENTER.

Employment for above duties. Lake City VAMC, Medical Administration, March 1997 to October 2002.

I have a thorough knowledge of the organization of patient consolidated health records and the relationship of their components in order to review records for eligibility and to extract medical information relevant to patient treatment. Oral communication with a veteran is the most effective way to gather data. Information such as dates of service, veteran insurance, if the veteran was wounded, where the veteran served, family members, and annual income. All of this information and more is required to make the proper determinations for service-connected disability means test/co-payment status, and eligibility for general medical/dental services. For a physician to determine the disability of a patient all ancillary testing must be done to complete the process and determine the illness of the patient. As Secretary for Social Work Service for 5 years, I processed all paper work for hiring and terminating staff, promotions, performance appraisals, and awards. I provide guidance to service chiefs and administrative staff relative to personnel management policies and procedures, e.g., processing promotions, performance appraisals and awards. I reviewed all personnel actions routed through the Chief of Social Work Service for accuracy and completeness. I independently gather information by interpreting policies and procedures. Authorized absence related to travel and education. I reviewed all organizational charts then forward to the Chief. I was the timekeeper for the Social Work Service Office. This required knowledge of time and leaves regulations and coding of time and leaves for General Schedule and Title 38 employees.

Having worked in every area of MAS including Ward Administration, I have full knowledge of medical records management. This includes medical charts organization which required the chronological order of face sheets to include immunization records x-ray reports and other pertinent medical data. I have a working knowledge of the administrative file and the correct placement of administrative 10-10 which also includes Hinq and other service validation documents and all correspondence.

I have knowledge of all stipulation so as to provide reasonable administrative, technical and physical safeguards in the release of any patient medical information. I often had to use VA form 10-5345, request for and consent to release form and VA form 3288, consent to release form. VA form 10-5345 specifically covers consent for alcohol, drugs, and HIV information.

I am also aware of the information contained insensitive records that could cause a serious adverse on the individual well-being if released. I understand that in some instances the physician may have the authority to release information to an individual. FREEDOM OF INFORMATION ACT (FOIA).

The records must be disclosed when requested under FOIA authority to withhold the records. Where a FOIA exemption permits withholding the records, the VHA cannot release the records in response to the FOIA request.

Supervisor: Robin Witt 353-***-****)

Okay to contact this Supervisor: Yes

U. S. Army

Ft Hood, TX United States

04/1979 - 07/1992

Salary: 32,000.00 USD Per Year

Hours per week: 60

Pay Plan: Other

Non-commissioned officer (This is a federal job)

Duties, Accomplishments and Related Skills:

As a non-commissioned officer (NCO) in the Army for thirteen years, I served as assistant platoon leader, and EEO/equal employment officer as a collateral duty, to include the supervising of 15 soldiers with various diverse backgrounds for several years. I explained the alternative dispute resolution program to each individual concerned. Always using sound judgment when resolving interpersonal conflict, and maintained control doing difficult situations or task assigned. I assist individuals in negotiating to resolve work-related problems at the lowest level, while using the Army standard policies and procedures and ADR techniques. I had the opportunity to counsel individuals who were experiencing sensitive and complex charges of discriminatory employment situations that were based on age, race, color, religion, etc. On a daily basis I advised senior officers on active EEO investigations/cases and disciplinary cases regarding insubordination, job abandonment (AWOL) and substandard performance. I prepared and implemented reports, organized documents from information of parties to develop complaints for on-going processing, to include the preparing EEO reports, special reports briefing papers as needed or requested from higher authority. I reported results recommended solutions, and routinely resolved issues through employee counseling and feedback to all parties involved including senior officers. During this process I consulted with Judge Advocate General (JAG) office staff regarding EEO investigations, disciplinary actions, and appeals submitted by soldiers.

Supervisor: Carlton Day

Okay to contact this Supervisor: Yes

Education:

Walden University Minneapolis, MN United States

Doctorate 12/2019

GPA: 3.45 of a maximum 4.0

Credits Earned: 32 Semester hours

Major: Business Administration/Leadership

University of Phoenix Jacksonville, FL United States

Master's Degree 04/2010

GPA: 3.15 of a maximum 4.0

Credits Earned: 39 Semester hours

Major: Management

Job Related Training:

As a EEO sergeant in the military I Participated in meetings, workshops or conferences involving the EEO complaints processing program. I’m very capable and Skilled in dealing effectively both orally and in writing with various individual backgrounds with complainants, witnesses, respondents, and representatives to secure participation in the investigative process. I respond and illustrates verbal and in writing to inquiries pertaining to the status of complaints procedures, policies, etc. I have a vast amount of skills in interviewing and questioning techniques. Plans and coordinates the investigation through established operating procedures. On a daily basis I organize, prioritize, and manages workload and other assignments. I possess a thorough knowledge of EEO laws, regulations, and important precedent decisions. Knowledge and skill in investigative methods and theories of discrimination are applied to investigate complex charges of employment discrimination. I investigate, review and prepare responses to formal and informal congressional inquiries and other investigations for the purpose of resolving misunderstanding or conflicts. I primarily performed these independently with minimum guidance. I Review, summarize, and analyze testimony and documents to produce a comprehensive investigative record. As a Doctorate level professional I have a vast amount of Knowledge and skill in fact-finding, problem-solving and analytical methods to determine the meaning, relevancy, veracity, and importance of a large body of complex and interrelated facts and evidence. I implement and identify the most effective approach.

I have a working knowledge of the various EEO laws, from working as an EEO supervisor in the U.S. Army and as a VA employee. Ensuring knowledge of regulations, policies and relevant precedent decisions under Title VII of the Civil Rights Act of 1964, as amended (Public Law 92-261) to include sexual orientation; the Age Discrimination in Employment Act, as amended; the Rehabilitation Act of 1973, and the Americans With Disabilities Act Amendments Act (ADAAA) 2009; the Equal Pay Act of 1963; the Equal Employment Opportunity Commission (EEOC) regulations in 29CFR 1614 and EEOC MD-110. To include organizational directives and/or hand books or guidance as they relate to or affect the enforcement of equal employment opportunity for employees, former employees and applicants for employment.

I have a working knowledge and understand the concepts, goals and objectives of the EEO program. From my military background and as a mediator I have a vast amount knowledge of high level and skill in counseling, mediation, negotiation, conciliation and conflict resolution techniques as required to process informal complaints and ability to explain ADR techniques. I apply mediation techniques in resolving interpersonal conflict and maintaining control in difficult situations. I maintain and take control of tense situations and deal effectively with people of varying personality, temperament, prejudices and personal attitudes in order to effectively guide the counseling process towards resolution.

I am tactful and cooperative with officials, managers, supervisors, unions and other customers to successfully achieve positive involvement in resolution efforts. As a secretary for five years I have a vast amount of Knowledge working with human resources management labor relations principles as needed to identify claims and obtain relevant documentation. As a Doctorate student with a concentration in leadership at this level I understand various types of management actions, employment policies, practices and conditions that constitute major barriers to equal employment opportunity.

I implement good communication techniques, and I have the ability to communicate with managers/supervisors and employees at all levels, verbally and in writing. I have a master’s in management and from this professional standpoint I am able to present complex and interrelated concepts and information orally and in writing; and the ability to use accurate grammar and punctuation to clearly and concisely organize thoughts, issues and events so that written and oral communications are easily followed and understood. As a secretary for five years I am very proficient in using personal computers and other applications.

As a mediator in the veterans’ health system I helped parties express their ideas, describe experience, develops and present proposals, search and build upon possibility areas of agreement and also create workable solutions. Mediation is confidential just as counseling, negotiation, and conflict resolution. I work to create a supportive and constructive atmosphere. My active tool as a mediator has helped me to be an active listener to demonstrate by paraphrasing, clarifying, reframing, summarize and appreciate use of various questions.

Affiliations:

National Black MBA Association (NBMBAA) - Active member University of Phoenix Alumni - Active member Gold Standard Chapter #48 OES, Eastern Star - Associate Conductress

References:

Name

Employer

Title

Phone

Email

Tene Jenkins North Florida/South Georgia Veterans Health System

Social Worker

352-***-****

acxrqu@r.postjobfree.com

Lavonda Camiel North Florida/South Georgia Veterans Health System

Training Specialist

352-***-****

acxrqu@r.postjobfree.com

Frank G. Conroe North Florida/South Georgia Health System

Podiatrist

352-***-****

acxrqu@r.postjobfree.com Indicates professional reference

Additional Information:

Contracting Officer's Representative (COR training) Clps 40 hrs.

Stepping W/Pride leadership school - 2005 graduate

Grant writing certificate from American Grant writers USA.

Typing: 40wpm.

Medical Terminology course.

Software: All Windows operating systems, Microsoft Word, Excel,

WordPerfect, PowerPoint, Internet/web, Microsoft Outlook.

North Florida/South Georgia trained mediator

Crucial Conversation workshop 2009

Team facilitator training

Data management training w/QI Macros

Trained the trainer course

Human resources course/Advanced processing personnel actions 32 hrs.’ training program

Mock survey team member

Coaching/Mentor training 2009

IM Manager training

Tempo coordinator training

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