Tamisha Wallace

Customer Service/Call Center/Data Entry

Orlando, FL

acxrq7@r.postjobfree.com - 407-***-****

Ability Summary

Experience in receiving, storing, and issuing sales floor merchandise. Cash handling, customer service and maintaining a well cleaned environment. Also experienced in Call Center environment. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Inktel Contact Center Solutions (Call Center) - Orlando, FL - October 2015 to January 2016 Responsibilities

Assist customers with their Walmart.com orders, floor walk and support other CSR's who need help on their call and handle escalated calls.

Accomplishments

I was promoted to floor walker where I then moved up to handling escalations and resolution calls. Skills Used

Customer service, leadership, teamwork, data entry and basic computer skills. Shift Leader

Sunoco - Orlando, FL - March 2015 to October 2015

Responsibilities

Cashier, Loading, Unloaded, Stocking, Maintenance, Food Prep and Writing checks. Accomplishments

I helped a lot with Inventory, helped to improve sells and cleanliness throughout. Helped with distribution and communication.

Skills Used

Cash Handling, Customer Service, Cleanliness, Leadership, Communication and Training Skills. Cashier

Walmart - Orlando, FL - October 2014 to February 2015 Responsibilities

Cash handling, Customer Service, Maintenance and Credit/Debit card transactions. Skills Used

I demonstrated exceptional customer service and cash handling. Cashier/Customer Service

Taco Cabana - Waco, TX - March 2011 to April 2012

Responsibilities

Received and disbursed money in establishments other than financial institutions. Used electronic scanners, cash registers, or related equipment. Processed credit or debit card transactions and validated checks. Customer Service and maintaining cleanliness.

Accomplishments

Started as a cashier after 10 months I became a Head Cashier of Taco Cabana. Confirmation

Bluegreen Vacations share happiness (Call Center) - Orlando, FL Responsibilities

Inbound/outbound calls, Customer Service, Data Entry, Customer Support, Reservations. Skills Used

Microsoft, Internet Explorer, Data Entry.

Optum

Customer Care Specialist Position (Call Center) - Orlando, FL Assist United Health Care members with any questions that they may have in regards to Medical Benefits, Prescriptions, etc.

EDUCATION

High School Diploma

East West High School - Clermont, FL

SKILLS

Typing 45 Wpm (3 years), Customer Service (4 years), Microsoft Office (2 years), Data Entry (1 year), Inventory (1 year)

ADDITIONAL INFORMATION

Willing to relocate within 10 miles. Available to start work immediately when any position becomes available.

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