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Manager Customer Service

Location:
Ellicott City, MD
Posted:
December 05, 2016

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Resume:

Scott I. Braunfeld, LBSW

858-***-****

Email: acxrlq@r.postjobfree.com

Education:

Bachelor of Social Work -Virginia Commonwealth University 1997-2000

Licensed by Maryland BSWE

Professional Experience:

July 2014 – March 2016

Director of Social Work/Corporate social services trainer – Forest Haven Nursing & Rehab Center – Catonsville, Md.

Director of Social Work department for 167 bed SNF/LTC facility. Supervised all employees within the social work department, reviewed resumes, decided hires, and completed evaluations for said employees. Responsible for psychiatric/behavioral issue intervention & documentation, discharge planning, MDS 3.0, patient advocacy, care planning, care coordination, advanced directives/end of life planning, and all general management duties associated with administrative/social service functioning. Survey readiness proficient. Specializing in troubleshooting and OHCQ compliance. Anticipation of AIT or corporate opportunities.

April, 2012 – July 2014

Director of Social Services/Business Development Coordinator – Bel Pre Health & Rehab Center – Silver Spring, Md.

Director of Social Services department for 92 bed SNF/ LTC facility. Responsible for psychiatric/behavioral issue intervention & documentation, discharge planning, MDS 3.0, patient advocacy, care planning, care coordination, advanced directives/end of life planning, and all general management duties associated with administrative/social service functioning. Survey readiness proficient. Specializing in troubleshooting and OHCQ compliance. Consultant for business development team. Supervised part-time and PRN staff. Knowledgeable of the relevant COMAR. Lead & instructed in- services on reduction of return-to-hospital rates/census attention/customer service/resident rights/abuse & neglect/survey readiness/etc. Trained by AERS in PASRR regulations for Montgomery County, MD. Coordinated business development with hospitals and HHC. Proficient in review & POC for all 2567 & OHCQ citations. Managed all resident/family complaints. Proficient in PASRR, MOLST, and competency regulations. Proficient in Medicaid, Medicare, and managed care differentials. Proficient in Maryland, Virginia, and DC area resources and able to coordinate and communicate effectively with said resources for the purposes of discharge planning, business development, and administrative functioning.

March 15, 2008 – April 23, 2012

Regional Director of Social Services- Commonwealth Care of Roanoke Northern Virginia

SNF/LTC facilities. *Responsible for all supervisory duties of the Social Services Departments in 4 skilled nursing facility throughout the northern Virginia region. Commonwealth Health & Rehab, Cameron Glen Health & Rehab, Carriage Hill Health & Rehab, Manassas Health & Rehab, and Gainesville Health & Rehab. Training of social work staff, quality assurance reporting to corporate oversight committee and COO. Conducting interviews for all SW director positions and 2nd interviews with all subordinate social services workers. D/C planning, census retention, return-to-hospital rates, admissions, and survey history oversight and quality assurance measures. Family grief/hospice counseling. Coordination with all Doctors, Nurses, Rehab Therapists, Activities, Dietary, EVS, Maintenance, and Administrative staff in relation to survey readiness, QAPI, and regional reporting to COO & CCO. Ongoing case management duties of skilled & LTC residents. Care planning. Medicaid, Medicare, and private insurance knowledge and coordination. Designed, scheduled, and instructed relevant staff in; Hospice, grief counseling, mental health, behavioral issues, Substance abuse services, advanced directives, crisis intervention, and good clinical practice. Other duties not otherwise specified within the assigned 4 nursing facility.

October, 2010– March, 2011 (part time in evenings during hypothermia season) Hypothermia Hotline Intake Worker - The Coalition for the Homeless (North East, Washington D.C.). Provided intake services for homeless families seeking shelter during Hypothermia Season in Washington, D.C. Screened callers based on need, situational criteria, and organized dispatch transportation to designated family homeless shelters as needed. Networked with various auspices, regulatory agencies, The Legal Clinic, Mayor’s Office, and DHS to meet city laws criteria and city budgetary concerns. Coordinated with local hotels to provide services during overflow periods. Trained other on-call workers and outlined SOP’s for various homeless protocols, met regularly with administrative and case management staff.

January, 2007 - August, 2010 (Internship & post-graduate full time position)

Clinical Recruiter & Business Development Manager - MENTOR MD - Lanham, MD & Baltimore, MD locations.

Responsible for developing, teaching, continuing education, and coordinating of the recruitment/training process of prospective foster care families at home office and Lanham, MD sister office. Designing/tracking of advertisements, initial telephone screenings, PR, and marketing strategies/implementation, and maintained recruitment budget. Conducted state mandated health & safety assessments of potential therapeutic foster homes, intensive psychosocial interviews of potential foster parents, CPS/State/Federal – (CJIS Certified) criminal background checks, training and educating potential therapeutic foster families, explanation and collection of numerous contracts and other mandated COMAR documents as it relates to the recruitment process. Constructed tracking systems for business growth primarily at Lanham, MD facility.

January 2001 - March 2006

Public Relations Manager - PAREXEL International. Baltimore, MD

Responsible for the recruitment, assessments, and monitoring of subjects in ongoing experimental phase 1&2 clinical trials for PAREXEL. Provided the medical director & staff with regular detailed assessments for each prospective experimental study subject, ongoing assessments of approved subjects, and monitored the need for additional services. Advocated for client’s rights while maintaining clients (subjects) in clinical trials. When required, referred clients to local public services, state and federal agencies, insurance companies, and local Depts. of Social Services in the Baltimore area. Conducted regular intake interviews with prospective applicants and worked as acting assistant to the Public Relations Manager in office and out of office for; Advertising, client outreach, follow up support, and advocacy. Placed & designed newspaper, television, and radio advertisements (and other types as needed) for acquisition of volunteer human trial subjects in accordance with all state & federal regulations & ethical principals

July 1994 – January, 1997 Assistant Social Worker Director Ravenwood Nursing & Rehab Center - Baltimore, MD.

Responsible for intake assessments, MDS interviews discharge planning, and network coordination for LTC & skilled nursing patients for the entire third floor of this facility. Provided ongoing crisis intervention, competency assessments, substance abuse counseling, behavior management, medical management, and mental health services for residents. Participated in weekly meetings with the admin, nursing, dietary, activities, and security functions of the facility. Completed ongoing paperwork, MDS assessments, advance directives, end of life planning, and grief counseling for residents and resident’s network members. Coordinated with other agencies, area resources, and state regulatory agencies for a variety of needs for resident.

December 1991 - July 1994

Psychiatric Social Worker Community Connections Inc. - Washington, D.C.

Case manager for 27 to 36 clients (average caseload) dx w/ serious Axis I & Axis II d/o, substance abuse d/o, and medical co-morbidities in a private, non-profit core service agency. Designed and led numerous bi-weekly group meetings with clients on multiple care plan topics (i.e. medical/medication management, anxiety/stress reduction, psychiatric symptom management, benefits/financial management, hygiene/ADL’s, sex education, and other topics).

Provided substance abuse counseling services including referrals to outpatient/inpatient programs, AA/NA meetings, and relapse prevention programs.

Completed daily progress notes; 90-day treatment plans; monthly assessments; annual bio-psycho-social assessments; LOCUS scoring; mini-mental status exams; and other required paperwork necessary and required to maintain accurate



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