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Customer Service Administrative Assistant

Location:
Gretna, LA
Salary:
40,000.00
Posted:
December 04, 2016

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Resume:

Cathy W. Osborne

** ***** *****, ******, ** *****

Home: 504-***-**** Cell: 504-***-**** acxrf1@r.postjobfree.com

Professional Summary:

Highly analytical, deadline-driving Accounting/Administrative Assistant who completes activities with accuracy and speed.

Qualifications:

Windows, SAP, Microsoft Outlook, Word, and Excel. Experience with Access, Power Point, SharePoint, Prima and AS-400.

Proven track record of accurately completing research, reporting, and information management.

Demonstrated capability to provide comprehensive support for the staff.

Have excelled development in administrative processes that improve accuracy, reduce redundancy, and improve efficiency

Professional Experience:

September 2016 – Present Accounting Clerk

Aramark Corporation

Provided dedicated administrative and clerical support for specific functions or management within a department.

Updated and distributed regular reports.

Coordinated information reviews for accuracy and records all changes to ensure accurate data keeping.

Screens and directs customer inquiries and notifies service providers to ensure that quality customer service is provided to every client.

Enter manual invoices into Prima to be processed.

Perform monthly inventory counts and reconcile in Prima.

August 2004 – May 2016 Invoice Processor /Administrative Assistant/Inventory Specialist

Chevron Corporation

Provided dedicated administrative and clerical support for specific functions or management within a department.

Updated and distributed regular reports.

Maintained databases master lists statistics and essential files needed by management to ensure efficient record keeping and maintenance of files.

Monitored and coordinated procedures for audit and control of information used by the department to ensure compliance and safety of information.

Coordinated information reviews for accuracy and records all changes to ensure accurate data keeping.

Screens and directs customer inquiries and notifies service providers to ensure that quality customer service is provided to every client.

Verify all information on approved invoices/credits sent from vendor. Contact vendor if the information is incorrect and provide them with the correct information so they can change and resubmit EDI invoices.

Created PO’s in SAP following the guidelines for purchasing material from contract vendors.

Maintained the return for credit data base. Contacted vendors monthly for various type of credits owed to Chevron. Provide Finance with all approved paperwork in order to take the credit. Cost saving of over $1 million a year.

Obtained all back-up documentation from vendors and field personnel in order to attached to invoice in SAP and Ariba for audit purposes.

Sorted and distributed delivery tickets received thru inter-office mail to correct invoice processors.

Attended SAP super user classes in Houston, TX in order to teach co-workers how to use program.

Create SAR forms to request SAP Material numbers (Stock Authorization Request).

Reconcile of multimillion dollar projects by gathering information across different departments.

Cathy W. Osborne

Page 2

Goods Receipt Purchase Orders for payment. Research open PO report for purchase ordered not goods receipted.

Manage over $100MM of oil and gas assets through SAP. This included but was not limited to sales, shipping, receiving, returns, PR to PO, project to project transfers as well as audit research.

Monitor materials that are no longer needed provide recommendations to our sales team regarding divestment of material based on cost/benefit analysis using communication between all departments.

Perform weekly cycle counts at third party yards.

October 1995 – March 2004 Department Administrator II

Baker Oil Tools

Create delivery tickets for equipment prior to job being shipped to rig, kept track of all open orders.

Work with Sales Department to provide prices for quotes to customer.

Invoiced customers for equipment used and issued credit when needed. Research aging invoices.

Tracked un-used customer owned equipment and provided vendor with updated spreadsheets monthly.

Entered time into SAP for hourly employees.

Coded all invoices to be paid by Houston Accounts Payable.

Kept track of petty cash and District checking account.

Purchased all items from vendors that were needed for jobs to be shipped this included but not limited to office supplies, rental equipment and 3rd party built equipment.

Run weekly and monthly financial reports.

Research aging invoices.

Scan all completed well files to public drive.

Worked with staff and couriers to resolve delivery issues to ensure that clients receive packages securely.

Scheduled conference room for meetings, take the minutes of the meeting type up and distribute. Arrange or take orders for lunch if meeting is held during the lunch hour.

August 1982 – October 1992 Senior Steno II

Texaco Inc.

Entered, researched, and issued production data for reservoir management team.

Type various reports and Bid Specifications.

Processed accounts receivable and ordered supplies.

Tracked and entered vacation schedule of employees.

Distribute mail throughout the office.

Records Management Coordinator prepared and maintained well files and subject files.

Perform standard administrative support tasks.

Education:

1981-1982

General Business Studies diploma, Meadows Draughon Business College

1976-1980

High school diploma, L.W. Higgins High School



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