Robert L. Lively

MBA, BSM, MCP, CCNA, Security+

Flowery Branch, Ga

Phone: 423-***-****

E-mail: acxrdd@r.postjobfree.com

OBJECTIVE

I am a professional seeking employment opportunities with a thriving corporation that offers personal growth simultaneously with the growth and goals of my employer. I possess 20 years of experience and training in managing (equipment/people), planning, analyst, design, implementation and support on leading edge information technologies and staff. I can assure my potential employer that I would be a positive and beneficial addition to their team.

EDUCATION

2012 - University of Phoenix

-Masters of Business Administration (MBA)

2010 – University of Phoenix

-Bachelors of Science in Management (BSM)

2000 - Community College of the United States Air Force

-Associates of Applied Science in Information Systems Technology (AAIS)

PROFESSIONAL-TECHNICAL CERTIFICATIONS

2013 – Six Sigma Yellow Belt

2013 – IAG Business Analyst Bootcamp

2012 – ITIL framework fundamentals

2011 – CompTIA Security +

2009 – Software Change, Configuration and Release Management

2003 – NetMentor System Admin

2003 – PathTrak Return Path System Administration

2003 – Phasor Return Path System Administration

1999 – Microsoft Certified Professional (MCP)

1999 – Cisco Certified Network Associate (CCNA)

1999 – Cisco LAN Switch Configuration

1998 – Leadership School

1)Leadership – Solid background in management and leadership as a manager/supervisor/administrator stemming from a twenty-year military career in addition to multiple lead and supervisory roles within commercial companies.

2)Technologies – Extensive experience with a wide spectrum of technologies including LAN/WAN, Change Management, Asset Management, Security, Microsoft Exchange, and many others.

3)Project Management – Effectively demonstrated exceptional ability to manage, lead and assist in various levels of single or multiple technical projects to the benefit and success of company initiatives. Repeatedly displayed proficiencies in negotiating vendor contracts, managing costs in addition to high levels of corporate compliance and risk. Familiarity with multiple methodologies including Agile, Waterfall and others.

4)Communications – Efficient communicator with well developed presentation, training, and documentation skills. Able to develop productive collaboration with executives, colleagues, customers, and staff at all levels.

5)Team Building – Decisive team leader with experience recruiting quality team members, developing talent and creating effective training programs. I am a problem solver with the ability to assist in team unity, resolve conflicts, improve morale, and consistently exceed corporate goals.

PROFESSIONAL HISTORY

2009 to Present – Business Research Analyst, BlueCross BlueShield of Tennessee Chattanooga, Tn

Business Research Analyst (Presently) - Primarily responsible for all reporting for assigned accounts, ensuring that the reports are accurate and timely. Works closely with Sales, Account Management and Underwriting to ensure the most complete and cost effective reporting, analysis and recommendations for their assigned accounts. Served as functional coordinator of day-to-day department activities and as consultant to lower level associates. Performs as Project Manager for scheduling and updates of release based reporting software enhancements and issue resolution. Acts as primary liaison between I/S, Business SMEs, Clients, and Client Reporting areas, gathering business requirements for reporting enhancements, working with I/S on functionality and program specs, performing testing needed for production implementation and post production validation. Performs analysis of daily, monthly, quarterly and yearly reports of assigned accounts and proactively investigate any unusual results prior to releasing the report. Serves as the primary contact for users of Client Internet Reporting and perform validation of data for Client Internet Reporting data for assigned accounts. Creates and delivers presentations for prospects or existing accounts regarding Client Reporting and other reporting products as necessary. Represents Client Reporting (sometimes in a leadership position) on various workgroups to determine any impact on our reporting and lead initiatives that impact account reporting. Proactively provides Underwriting and Account Management with a listing of current reporting prior to renewal. Works directly with leadership to compile and deliver specific product details incorporated in new business proposals. Serves as a liaison with I/M Marketing on reporting. Serves as a liaison with Account Management, Legal, and third party vendors for data downloads, extracts, and file transfers for assigned accounts. Utilizes multiple software platforms (SAS,SQL. Etc.) to design an deliver customized and comprehensive reports.

Business Systems Analyst - Collaborates with business and I/T partners to analyze and define the requirements for technical solutions to meet business needs. Formulates and defines system scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Applies proven communication, analytical and problem-solving skills to help maximize business value from IT systems investments. Assists with providing direction in assessing the impact of change, defining business rules, and implementing solutions across a broad range of functional boundaries. Leads in requirements analysis and verification, ensuring that requirement statements are complete, consistent, traceable, feasible, and verifiable. Develops dynamic reports utilizing a verity of reporting software such as Xcelsius, Cognos, SQL and others.

Configuration Change Manager - Responsible for analyzing, scheduling and processing of all coordinated changes to the network infrastructure environment. Created and evaluated multiple environment reports. Analyzed projected network changes to locate and resolve potential change collisions to reduce downtime and project costs. Work closely with each technical group to ensure timely and effective implementation of that group’s infrastructure changes. Coordinated and moderated a weekly review of all scheduled changes with senior leadership, managers, directors, and engineers. Analyzed and reviewed current processes and procedures to ensure they are compliant with current industry standards and compliant with a variety of auditable regulations. Directly responsible for the daily processing, and secure housing of critical project documentation and software code. Continually examined updates and improves workflow processes and maintains documentation. Direct customer contact providing specialized assistance and procedural guidance. Project Management responsibilities for departmental initiatives. Continually improved self-awareness and knowledge levels on existing standards in addition to new company directed procedures. Developed training materials and lead instructional sessions for internal change coordination procedures. Utilize applications such as HP Service Manager, and HP Asset Manager to assist in Configuration Change issues. Supporting maintenance efforts utilizing IBM Rational software, Clear Case / Clear Quest, SCLM, Appscan and Buildforge.

2005 to 2016 – Technical Sergeant (E6-Retired) - Information Technology Specialist, 134 Communications Flight/SCO, McGhee Tyson ANGB, Tn

Performed Information Technology Quality Assurance audits for command staff to ensure current technologies are maintained, configured and secure. Provided command staff with audit findings based on technical proficiencies of personnel outlining strengths, weaknesses and identifying focused improvement opportunities. Manages and mentors teams consisting of Non-Commissioned Officers (NCOs) and Airmen with two direct reports. Traditional Guardsman who while assigned to the unit administers the base Local Area Network (LAN). Responsible for the generation and evaluation of several key reporting measures . Implements new network and server operating systems hardware/software and develops base wide network operating procedures. Coordinates and schedules tasks for the implementation and decommissioning of existing information systems. Assists in identifying budgetary requirements, resource identification and allocation. Analyzes LAN utilization statistics through data collection and performance measures to ensure smooth, reliable, and robust operation of LANs (unclassified networks). Effectively implements Project Management methodologies while coordinating LAN installation, maintenance, troubleshooting, and reviews, evaluates, and fine-tunes components to achieve peak efficiency within the overall network connectivity. Assist associating teams in configuration and testing of IVR systems. Monitors operation of the LAN/WAN and ensures hardware and network operating software are functioning properly and that operation standards are met. Performs system backups to ensure expedient restoration of the database for the respective networking equipment.

2004 to 2009 – Network Engineer, US Xpress Chattanooga, Tn

Responsible for managing and monitoring the core infrastructure equipment located at corporate office as well as all remote sites. Equipment managed includes but is not limited to Cisco 3500, 3700 switches, 7200 routers, Cisco VPN Concentrators, RSA Security Server, Checkpoint Firewall etc… Design, Implement and troubleshoot any additions to existing network. Evaluate current network connectivity to determine where cost saving measure may be implemented. Utilized Project Management skills relating to network expansion and new technology implementation within the Network department. Design and support access for remote users. Manage remote access into US Xpress's corporate network via VPN connectivity. Manage/Monitor Symantec SMTP SPAM filters. Work hand in hand with Server and Telecomm engineers on all connectivity issues. Project Management liaison for telecommunications department.

2003 to 2004 – Information Systems Engineer / Budgetary Cost Specialist, SW Manufacturing, Dalton, GA

Directly responsible for the day to day maintenance and operation of all computer systems, Telcom switch, faxes, copiers, and printers connected to SWM-GA’s corporate network. Responsible for installing, troubleshooting, upgrading, patching software platforms including Microsoft XP, 2000, NT, ME, Office XP/2000 other Microsoft Platforms, Solid Works 2004, AutoCad, CadKey, and various others. Responsible for performing all Help Desk functions related to SWM-GA systems/network. Developed and implemented a Preventive Maintenance schedule for all duplicating, printing and fax equipment to ensure a minimum of downtime and optimum performance. Coordinate efforts between SWM-GA and corporate MIS for the creation of an Over Time tracking Access database which increased the tracking and reporting efficiency 80%. Other IS responsibilities include, Deploys/Swaps/Configures/Troubleshoots/Decommissions all IS/Business equipment used at the "Plant", Performs swapping of backup tapes to support backup schedule, Performs file restoration from backup tape as necessary.

Responsible for running all required copper cable for both LAN and telephone connectivity. Program and configure the Telrad Digital 1000 telephone switch, as well as, each individual hand / desk set. Troubleshoot, and coordinate with local provider in the event of a system failure with the T-1 data link between SWM-GA and SWM Corporate.

As SWM-GA’s Cost Specialist, my responsibilities extend to extraction of data from various internal system databases and logically structure it. Other responsibilities include, Developing/creating standardize reports from system data, Coordinates with multiple department to improve business processes and systems utilization, One-to-One training with end-users to improve their system awareness and productivity.

2001 to 2003 – Field Service Engineer, Acterna Corporation, Bradenton, FL

Travel to customer sites to install Acterna hardware and software. While on-site provide technical support for Acterna hardware and software installed. Assist and instruct customer in identifying network faults effecting Acterna product performance on Hybrid Fiber Coaxial cable network plant (CATV), Local Area Networks (LAN), and Wide Area Networks (WAN). Assisted customer in troubleshooting LAN/WAN network issues on equipment such as Cisco routers/switches, Firewalls, Microsoft OS platforms (98/2k/NT/Me/2k/XP-NT Server), basic Unix and Oracle troubleshooting, plus many others.

Perform Project Management duties as Installation Point of Contact. It was my responsibility to ensure scheduled equipment arrival, site readiness, Acterna Engineer readiness and on-time arrival. Identify and resolve any issues that might hinder the installation, or training.

Perform on-site training of customer personnel. Directly involved in installation of projects and responsible for completeness overall. Coordinated the activities at customer sites in all aspects of the implementation of Acterna products.

Conduct Alpha and Beta software testing at customer location. This involved the customer coordination, software installation, stress testing, and report generation. Once initial testing was completed any additional scenarios or software that required installation/completions were conducted and the appropriate reports generated.

Provided technical consulting/support and liaison to Acterna Customers, Acterna Account Managers, Sales/Marketing and other Field Service Engineers.

Responsible for the creation, and implementation of multiple Installation Guides, Installation Checklists, Acceptance Test Plans, and Site Surveys for Acterna Legacy products, as well as leading technologies.

1992 to 2001 – United States Air Force Network Engineer / Comm Systems

Managed and mentored two independent teams consisting of 3 direct reports within each team. Responsible for designing, installing, configuring, and troubleshooting both secure and non-secure Mobile Data Network Infrastructures for the United States Air Force. The mobile networks consisted of Cisco proprietary routers for network traffic routing. Pairgain T1 modems for long haul connections, and standard hubs for facility connectivity.

Responsible for design and implementation of network projects and installation for the 3,000 node Andersen Air Force Base Metropolitan Area Network. Reviewed project design documents for technical validity and proper integration to existing network technology.

Coordinated, and assisted in acceptance testing, QA, faulting isolation, and restoration of the Cisco 7500 series FDDI backbone. Integrating, configured, tested, monitored, analyzed, controlled, and restored systems to maintain top performance of the base infrastructure.

Facilitated the installation of the first ATM backbone on the base by installing three Cisco Catalyst 5500s, and two Cisco Catalyst 8500 switches. Effectively planned, and implemented a strategy to cut over existing FDDI Ring to the ATM backbone without loss of service to end users.

Project leader responsible for installed, configured, tested, and monitored all equipment necessary to bring the first ever xDSL technology to Andersen Air Force Base. Coordinated the installation of the equipment racks, as well as the installation of the DC power required by the equipment. Researched and developed a configuration plan for the various equipment, and IOSs involved in the installation. As well as user based instructions for Cisco’s View Runner Software.

Team lead for Cisco 2511 Access server upgrade. Provided Technical Solution to give 56K access to remote users off base. Coordinated the upgrade of the existing service from 33.6K to 56K without downtime to users.

Effectively isolated multiple transmission media outages. Pinpointing fiber optic and twisted pair cable beaks with the use of optical testing equipment. Isolated physical layer problems quickly and returned service to the customer with minimal downtime. Remotely tested subscriber equipment, end-to-end circuits, systems, and networks to verify the services provided and input/output signals met standard.

Designed the infrastructures architecture for secure/classified Local Area Networks. Involving connecting, configuring, troubleshooting, monitoring equipment such as fiber optic modems, routers, CSU/DSUs, and encryption devices.

Transcribed technical documentation / instructions which led non-computer professionals through the restoration of configuration in the event a technician was unavailable. This ensured minimal downtime for users in the event of an equipment malfunction. Developed in depth training procedures for instructing new technician entering the duty instructions for the equipment residing on Andersen Air Force Base’s LAN/WAN.

Maintained network integrity using IP Openview, Enterprise View, Cisco Works, and Cisco Works for Switched Internetworks. Maintain various facets of system security features through implementation of Access Lists, policy routing, and the use of Network General Sniffer.

Salary Requirements

(Negotiable)

Security Clearance

Top Secret/SSBI

References

Professional and Personal references available upon request.

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