KERRYANN MATTHEWS

BROCKTON, MA

857-***-****

acxrd7@r.postjobfree.com

EXPERIENCE:

All Care Homecare LLC 2013-2014

Medical Office Assistant

Stoughton, MA

o Welcome patients and visitors by greeting patients and

visitors, in person or on the telephone; answering or

referring inquiries.

o Optimizes patients' satisfaction, provider time, and

treatment room utilization by scheduling appointments in

person or by telephone.

o Keep patient appointments on schedule by notifying provider

of patient's arrival; reviewing service delivery compared to

schedule; reminding provider of service delays.

o Comforts patients by anticipating patients' anxieties;

answering patients' questions; maintaining the reception

area.

o Ensures availability of treatment information by filing and

retrieving patient records

o Maintains patient accounts by obtaining, recording, and

updating personal and financial information.

o Obtains revenue by recording and updating financial

information; recording and collecting patient charges;

controlling credit extended to patients; filing, collecting,

and expediting third-party claims.

o Maintains business office inventory and equipment by checking

stock to determine inventory level; anticipating needed

supplies; placing and expediting orders for supplies;

verifying receipt of supplies; scheduling equipment service

and repairs.

o Helps patients in distress by responding to emergencies.

o Protects patients' rights by maintaining confidentiality of

personal and financial information.

o Maintains operations by following policies and procedures;

reporting needed changes.

Contributes to team effort by accomplishing related results

as needed.

Community Connection Healthcare

2011-2012

Office Administrator

Boston, MA

o Answered screened and directed incoming calls

o Scheduled intake appointments for nurses

o Organized medical files and records

o Medical billing

o Prepared medical reports and forms for physicians

o Ordered medical and office supplies

Public Consulting Group 2010-2011

Receptionist

Boston, MA

o Provided detailed resolutions to clients' questions and

concerns.

o Operated switchboard; answered and routed calls to

appropriate personal.

o Oversaw the daily operations of office management; data

input, mail distribution, appointment management through

Outlook Calendar, scheduling conference rooms appropriately &

conducting supply inventory for ordering purpose.

EDUCATION:

Massasoit Community College 2013

Technical Skills: Microsoft Office Suite, Medisoft Office Computing and

Desktop Management

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