James Young

*** ******* ***, ****** ******, NY **314

LinkedIn • 646-***-**** • acxr9r@r.postjobfree.com

Experienced Information Systems Lead

Multifaceted technical career with 10+-year track record of innovation and success

Top-performing Systems/Network Administrator and Helpdesk/Desktop Lead professional with solid history of effective software, hardware and peripheral management. Broad knowledge and success in resolving Tier 1-3 issues. Extensive experience maintaining, deploying, upgrading, and migrating servers and workstations; plus configuring operating systems and proprietary software, and administering/installing/maintaining network components. Collaborative team member and manager; excel at directing multiple tasks effectively and readily master innovative software and tools.

Test Development, Schedule & Execution / Project Management / User Training and Support

IT Systems Implementation / Troubleshooting & Issue Resolution

Technical Proficiencies

Certifications:

MS Certified IT Professional, Enterprise Administrator, Active Directory, Windows Servicer 2008, Windows 7

Platforms:

Windows 7/8.1/10, Windows Server 2003/2008/2012, Citrix XenApp, Mac OS X, Mac Server, Hyper-V

Networking:

TCP/IP, DNS/DHCP, Wireless, SSL, DSL, VPN, WEP/WPA

Software:

Active Directory/Group Policy, MS Office Suite 2010 (PC) 2011(Mac) 2016(PC/MAC) Office 365, Universal Type Client (Font Server), Adobe Creative Suite, Symantec Endpoint Protection, LANDesk, CommVault, MS Deployment Toolkit (Imaging), Microsoft Deployment Tool (Imaging PC), Caper System (Imaging/Software Deployment), Remedy, Microsoft Sysprep & Riprep, VMware View, VMware V-Spher 5.5 (Virtualization), Dell KACE software deployment/inventory. Kaspersky Endpoint Protection. Absolute Software (Imaging/Software Deployment)

Hardware:

PC & Mac Workstations, Servers (File, Print, Application, Domain), HP Desktop and Server, Dell Desktop and Servers; Cisco Meraki

Professional Experience

Tremor Video, New York, NY, March 2014 – September 2016

Help Desk Administrator

Orchestrated service delivery for headquarters and remotely for U.S., U.K. and Singapore of 300 staff worldwide. Resolved desktop and application issues; lead for new hire provisioning. Provided critical technical interface for security management, monitoring and troubleshooting in Mac and PC environments. Gathered/evaluated customer requirements; partnered with key end users, management, and corporate IT.

Key Contributions:

Led A/V Support for all web conferencing and troubleshooting within all conference rooms.

Successfully met inventory control needs across the enterprise.

Created PC and Mac images and software packages for both platforms.

Level 2 support for Mac and PC support.

FCB Global, New York, NY, October 2001 – February 2014

Senior Technical Analyst

Provided technical leadership for systems, servers, network, workstations and applications for 1,200 users in multiple U.S. locations. Implemented projects, lead/coordinated/guided outside consulting teams in new technologies and system upgrades, and supervised Helpdesk team. Built, configured, and maintained Windows servers, including file and print servers, application servers, and domain controllers; supported desktop environment for Windows XP/7 and Macintosh. Oversaw daily backup routine with CommVault backup software. Troubleshot network, VPN, and Broadband connectivity issues; performed load balancing to optimize performance. Oversaw two Jr. Technical Analysts.

Key Contributions:

Designed and implemented hot backup site; developed, documented and tested disaster recovery plan; set up backup recovery site at a datacenter.

Created/applied managed file security access to network using Active Directory structure.

Respected subject matter expert in Adobe Creative Suite and MS Office Suite.

Managed successful system migrations from Windows XP to 7; Windows Server 2003 to 2008.

Maintained and installed Windows and Citrix updates, patches, and upgrades.

ICP, Staten Island, NY, March 2001- September 2001

Help Desk Analyst

Provided dedicated Help Desk support to 6,000+ users in a mixed environment compromised of Windows 98/95/NT 4.0/Windows 2000. Resolved to user problems, software application issues, hardware and network connectivity issues. Supported MS Office Suite and MS Outlook, plus extensive peripherals. Troubleshot network connectivity, Dial up Networking, VPN and Broadband connectivity. Ensured secure gateway into network.

ENN, New York, NY, August 2000 – March 2001

Field Application Engineer

Provided phone support for Windows 2000 and Windows NT 4.0 for media screen located with building’s elevators. Solely responsible preparing broadcast computer servers for installations. Performed routine maintenance of broadcast servers to ensure reliability and uptime. Performed on-site service and repair of all malfunctions including hardware and display system. Provided backup support for the file server, managing user accounts, folders and logs (IT and Inventory).

Key Contributions:

Supported all the NY employees and the media screens within the area.

Set up VPN server for ENN.

Education and Training

AS, Office Technology, Berkeley College, New York, NY

Professional Development

Currently training in HTML, CSS, and Javascript for web development applications.

Contact this candidate