Christopher R. Culp

***** ***** ***** **. ********, TX 77584 – 832-***-**** – acxr3w@r.postjobfree.com

Objective Highly personable C ustomer Service/Technical Professional s eeking a position as a team-player in a people-oriented organization, where I can maximize my customer-service experience in a challenging environment. Experience Account Analyst

Sprint/Nextel, Temple, TX

2004– 2012

● Provided second level inbound telephone support for tiered agents, by troubleshooting, investigating and resolving customer issues.

● Negotiated and finalized service contracts with customers.

● Assisted customers with billing issues, account activations, account changes, and any technical issues.

● Provided on the job training for new specialists.

● Administered daily and ongoing operations, planning, and resource allocations for corporate mobile mail infrastructure.

● Performed database maintenance on critical corporate mail servers Computer Systems Operator

United States Air Force

2000 – 2004

● Installed cable and backbone distribution systems.

● Installed support structures and cables trays for Cat3, Cat5, and fiber optics.

● Built and maintained telecommunication rooms.

● Provided technical assistance for network end users.

● Served as liaison between system users and technical support group.

● Installed, configured, and maintained bridges, routers, network switches, and gateway servers.

C-Tech

Smart Home Professional Certification

2016 Registration#44-40-H-1608-63786

C-Tech

Telecommunication Technology Certification

2016 Registration#44-40-T-1606-63786

Community College of the Air Force, Montgomery, AL 200*-****-** Undergraduate Hours

Prairie View A&M, Prairie View, TX

199*-****-** Undergraduate Hours

Texas State University, S an Marcos, TX

1997 6 Undergraduate Hours

Transferable

Skills

● Proficient with Microsoft Office Systems.

● Able to lead, manage, and supervise staff to complete the goals of an organization.

● Ability to conceptualize and implement solutions to complex problems, using analytical skills.

● Able to set priorities, multi-task, and organize time.

● Effective in communicating business processes and policies to clients and coworkers

● Strong verbal and written skills.

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