Michelle A. Dyer

**** ****** *, ******** ** ***** 347-***-**** acxr3g@r.postjobfree.com

Objective

A highly skilled, talented and knowledgeable Medical Office Manager with 10+ years of experience within the healthcare industry performing administrative functions. Diverse experience in contriving, organizing, guiding and monitoring services of a healthcare organization. Seeking a challenging position with a reputable healthcare organization to utilize my skills and proficiency within your organization, and the opportunity to elevate myself within the industry.

Education

BACHELOR’S 2017 EXPECTED CAPELLA UNIVERSITY

Business Administration

Specialization - Healthcare Management

Professional Strengths

Possess 10+ years of professional experience in the healthcare industry

In-depth knowledge of medical terminologies, medical laws and ethics

Possess excellent verbal and written communication skills

Strong organizational and management skills

Proven analytical skills

Knowledge of basic operating systems like Microsoft Word, Excel, Power Point and the internet

Positive, flexible and the ability to handle patients with care and concern by providing a high quality of patient care

Goal oriented and ability to accomplish tasks within limited time

In-depth knowledge of administrative tasks and procedures

Ability to assess and implement new medical projects

Exceptional attention to details and accuracy

Professional Experiences

PRACTICE MANAGER MEDICAL BILLER THE FOOT SPECIALTY PRACTICE APRIL 2007 - PRESENT

Promoted quality patient care for 200-250 patients weekly through supervision of all administrative and clinical staff.

Reports directly to the owner/physician who specializes in Podiatry.

Coordinated multiple office functions that focus on computerized scheduling, billing, patient records, data management and payment plans with demonstrated knowledge of insurance carriers.

Responsible to oversee staff recruitment, training, firing, supervision and appraisals; developed job descriptions; and addressed employee issues with confidentiality.

Meet with physician’s and staff to ensure clinical and administrative policies were followed for compliance and better quality of care and understand their frustrations and concerns to ensure an adequate support system

Optimized technology, standardized processes and procedures, identified and resolved workflow issues.

Increased revenue by improving front desk collection of copay from $100 and under per day to $300+ per day.

Participated in the implementation and staff training of the EHR system.

Oversaw inventory and allocation of office supplies while controlling all expenditures within the office.

Liaised with providers, other medical facilities and insurance carriers to ensure efficient coordination of patient care.

Strong knowledge of medical billing.

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