Customer Service Data Entry

Tanisha Sims

**** *** ****** **** *****, MS *****

Mobile 228-***-**** Email: *******@*********.***

Work Experience

Management

Great ability to sort, check, count, and verify numbers.

Excellent data entry and word processing skills.

Strong records maintenance skills, uncommon ability to analyze and solve problems.

Exceptional ability to perform simple accounting procedures.

Remarkable account balancing skills

Knowledge of accounts payable procedures and practices

Sears Roebuck

Lingerie Department Manager 02/94-07/97

Maintained staff by training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

Loss prevention

Supervised more than ten personnel

Stock merchandise

Inventory

Review file documentation and make sure all items needed are requested.

Order and coordinate delivery of merchandise, meet crucial deadlines as requested by superiors.

Perform any additional duties/activities assigned by upper management and responsible for processing the calculations for employee timesheet

JC Penney 07/97-10/02

Customer Service Clerk

Provides information to customers by verifying understanding of request; answering questions; offering assistance.

Initiates service by recording requests; forwarding to dispatching.

Collects revenue by receiving and recording payments.

Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.

Improves quality results by evaluating processes; recommending changes.

Updates job knowledge by participating in educational opportunities.

Accomplishes customer service and organization mission by completing related results as needed.

Jackson Hewitt 11/02-04/03

Tax Processor

Prepared, arranged and filed different tax returns for respective tax practice.

Updated and maintained internal databases concerned with client data and filing calendars.

Administered and managed paperwork and tax returns electronically.

Provided assistance for file maintenance in electronic medium utilizing retention database from internal documents.

Supports tax processing procedures with related activities and tasks.

Processed and reviewed packages for income tax return.

Provided assistance to office staff for facilitating mailing.

The Blood Center Of Louisiana 06/92-6/03

Teller Recruiter

Key data and prepare batches for processing of blood donations

Reconcile various expenditure reports to source documents; distribute and file confidential documents and reports, sort documents; code, log, review for accuracy

Research processing the collection of blood problems, contact departments and vendors to resolve problems and expedite payment, and respond to inquiries by telephone

Personal Attributes

Excellent organizational, communication and administrative skills, attention to detail and policy procedures, proficient in Microsoft Word, Microsoft Excel, Windows XP, PowerPoint. Type 40+wpm, and 10-key proficient.

Education

Certification Of Tax Service April 2007

Associate Degree In Criminal Justice May 2016

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