IT Director/Senior Program/Project Manager
Resume:
Jeff Cooper
**** ****** **** **., ********, OH **230
***********@*****.*** www.linkedin.com/in/cooperbuilt
Summary
Effective technology and organizational leader with skilled execution and on point high-quality delivery.
• Management. Directed teams in corporate, entrepreneurial, and non-profit environments. Proven ability to influence decisions and communicate effectively at all levels.
• Leadership. Developed teams using motivation-building themes of purpose, expertise, and autonomy, earning engaged staff and results-producing outputs.
• Innovation. Applied technology to deliver high-performance solutions, improve organizational excellence, maintain competitive edge, and minimize build and operational costs.
• Strategy. Established current-to-future state vision to build momentum while effectively managing change and organizational growth.
• Problem Solver. Brought unique perspective to solution designs and enhancements achieving increasing customer satisfaction and loyalty, improving performance, and reducing expenses.
Professional Experience
Battelle for Kids
Senior Director, Innovation (2008 – April 2016)
Responsible for planning, implementing, and leading new operational departments; design and implementation of products and solutions; project management; application services; client engagement; and, product and brand development.
• Project Management and Process Improvement. Introduced and optimized PM practices in a growing organization of 125 doing business in 20 states and 3 countries.
• Web-based Solutions Development. Provided leadership in design and customer influenced development of client-facing tools using Agile methodologies.
• User Experience. Introduced innovative client portal and application design enhancements for over 350K customers with positive survey feedback.
• Product Management. Implemented e-commerce solution and processes for print and digital products, POS, inventory, fulfillment, shipping, and analytics.
• Customer Service. Implemented customer service framework and cloud-based support software achieving response and resolution satisfaction rating of 96% or above.
• Sales Operations. Implemented cloud-based CRM and designed processes to track, prioritize, and report on the opportunity pipeline.
• Expense Management. Realigned satellite office operations with the main office saving $220K/year with zero impact to clients.
• Compelling Presentation. Authored RFP response winning a 3-year $4.1M Bill & Melinda Gates Foundation grant to measure high school teaching effectiveness.
Cooperbuilt, LTD
Owner and General Manager (2004 - 2007)
Historic home renovation venture involving resource, location, finance, risk, and sales strategies development then implementing those strategies through process development, execution, review, and control.
• Problem Solving. Routinely managed wide spectrum of known and unforeseen issues, adjusting scheduled activities to keep work flowing and meet completion dates.
• Scope and Market Analysis. Completed full-scale renovations on two projects based on plans reflecting market research, location, and local conditions. Managed total expenses of $190K and revenue of $466K.
• Resource Management. Finished critical renovations to a 4,000 sq. ft. property managing contract labor and growing a network of skilled resources, doubling appraised value.
• Growth and Insight. Gained substantial business experience managing a high-risk pursuit. Exercised self-determination and personal strengths to achieve success.
Nationwide Insurance
IT Program Director, Agency Systems Solutions (2001 – 2004)
• Program Management. Directed front and back-end software development managing 8 direct and 120 indirect staff and consultants with $21M annual budget covering labor, licensing, and infrastructure.
• Technology Leadership. Replaced proprietary Agency UI with web-based solution prototyping competing technologies from Microsoft and Sun/Oracle standardizing on ActiveX/C++ technology.
• Cost Reduction. Renegotiated third-party software maintenance licensing terms reducing annual fees by $2.1M. Saved $600K annual expense through hardware efficiency review and replacement effort.
• Relationship Development. Fostered internal and external relationships to improve operational efficiency, grow internal knowledge, and reduce department expenses.
• Organizational Effectiveness. Collaborated with the Office of Operational Excellence to implement short-cycle iterative development (pre-Agile) and introduce Six Sigma.
Nationwide Insurance
IT Project Manager, Nationwide.com and Agency Intranet Solutions (1996 – 2000)
• High-priority Delivery. Achieved a 90-day top ten company objective to deliver internet channel solution providing auto quoting, binding, printing, and payment.
• Third-Party Integration. Replaced agency front-end with 3rd party CRM increasing sales tools and improving user experience for 14,000+ agency users.
• Project Management and Team Leadership. Managed project team in partnership with vendor co-developing integrated insurance vertical to replace legacy software.
Nationwide Insurance
Applications Development Lead/Project Lead, Claims Systems Solutions (1990 – 1995)
• Leading Edge Technology Mastery. Designed and developed system components for first client-server SW/HW implementation with distributed relational database.
• Performance-based Communications Middleware. Designed and developed IBM tested messaging middleware supporting 10M+ business transactions daily for 3,500 adjusters.
Education
Bachelor of Arts Dual Majors: Business Administration and Computer Science,
Capital University, Bexley, Ohio
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