Jeff Cooper

**** ****** **** **., ********, OH **230

acxqzr@r.postjobfree.com www.linkedin.com/in/cooperbuilt

614-***-****

Summary

Effective technology and organizational leader with skilled execution and on point high-quality delivery.

• Management. Directed teams in corporate, entrepreneurial, and non-profit environments. Proven ability to influence decisions and communicate effectively at all levels.

• Leadership. Developed teams using motivation-building themes of purpose, expertise, and autonomy, earning engaged staff and results-producing outputs.

• Innovation. Applied technology to deliver high-performance solutions, improve organizational excellence, maintain competitive edge, and minimize build and operational costs.

• Strategy. Established current-to-future state vision to build momentum while effectively managing change and organizational growth.

• Problem Solver. Brought unique perspective to solution designs and enhancements achieving increasing customer satisfaction and loyalty, improving performance, and reducing expenses.

Professional Experience

Battelle for Kids

Senior Director, Innovation (2008 – April 2016)

Responsible for planning, implementing, and leading new operational departments; design and implementation of products and solutions; project management; application services; client engagement; and, product and brand development.

• Project Management and Process Improvement. Introduced and optimized PM practices in a growing organization of 125 doing business in 20 states and 3 countries.

• Web-based Solutions Development. Provided leadership in design and customer influenced development of client-facing tools using Agile methodologies.

• User Experience. Introduced innovative client portal and application design enhancements for over 350K customers with positive survey feedback.

• Product Management. Implemented e-commerce solution and processes for print and digital products, POS, inventory, fulfillment, shipping, and analytics.

• Customer Service. Implemented customer service framework and cloud-based support software achieving response and resolution satisfaction rating of 96% or above.

• Sales Operations. Implemented cloud-based CRM and designed processes to track, prioritize, and report on the opportunity pipeline.

• Expense Management. Realigned satellite office operations with the main office saving $220K/year with zero impact to clients.

• Compelling Presentation. Authored RFP response winning a 3-year $4.1M Bill & Melinda Gates Foundation grant to measure high school teaching effectiveness.

Cooperbuilt, LTD

Owner and General Manager (2004 - 2007)

Historic home renovation venture involving resource, location, finance, risk, and sales strategies development then implementing those strategies through process development, execution, review, and control.

• Problem Solving. Routinely managed wide spectrum of known and unforeseen issues, adjusting scheduled activities to keep work flowing and meet completion dates.

• Scope and Market Analysis. Completed full-scale renovations on two projects based on plans reflecting market research, location, and local conditions. Managed total expenses of $190K and revenue of $466K.

• Resource Management. Finished critical renovations to a 4,000 sq. ft. property managing contract labor and growing a network of skilled resources, doubling appraised value.

• Growth and Insight. Gained substantial business experience managing a high-risk pursuit. Exercised self-determination and personal strengths to achieve success.

Nationwide Insurance

IT Program Director, Agency Systems Solutions (2001 – 2004)

• Program Management. Directed front and back-end software development managing 8 direct and 120 indirect staff and consultants with $21M annual budget covering labor, licensing, and infrastructure.

• Technology Leadership. Replaced proprietary Agency UI with web-based solution prototyping competing technologies from Microsoft and Sun/Oracle standardizing on ActiveX/C++ technology.

• Cost Reduction. Renegotiated third-party software maintenance licensing terms reducing annual fees by $2.1M. Saved $600K annual expense through hardware efficiency review and replacement effort.

• Relationship Development. Fostered internal and external relationships to improve operational efficiency, grow internal knowledge, and reduce department expenses.

• Organizational Effectiveness. Collaborated with the Office of Operational Excellence to implement short-cycle iterative development (pre-Agile) and introduce Six Sigma.

Nationwide Insurance

IT Project Manager, Nationwide.com and Agency Intranet Solutions (1996 – 2000)

• High-priority Delivery. Achieved a 90-day top ten company objective to deliver internet channel solution providing auto quoting, binding, printing, and payment.

• Third-Party Integration. Replaced agency front-end with 3rd party CRM increasing sales tools and improving user experience for 14,000+ agency users.

• Project Management and Team Leadership. Managed project team in partnership with vendor co-developing integrated insurance vertical to replace legacy software.

Nationwide Insurance

Applications Development Lead/Project Lead, Claims Systems Solutions (1990 – 1995)

• Leading Edge Technology Mastery. Designed and developed system components for first client-server SW/HW implementation with distributed relational database.

• Performance-based Communications Middleware. Designed and developed IBM tested messaging middleware supporting 10M+ business transactions daily for 3,500 adjusters.

Education

Bachelor of Arts Dual Majors: Business Administration and Computer Science,

Capital University, Bexley, Ohio

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