Customer Service Manager

************@*****.***

https://www.linkedin.com/ Kasia Kraszewska

SUMMARY OF QUALIFICATIONS

Over 10 years of experience in customer services seeking ways to meet full customer satisfaction

Ability to perform administrative functions in a fast-paced setting; specialize in medical-type setting but possess experience and flexibility to perform in any administrative environment

Capable of recognizing and responding effectively to verbal, nonverbal and written communications

Demonstrated proficiency in computer usage and word processing skills

Ability to handle tough and challenging situations while remaining calm

Fluent in Polish, Ukrainian

Ability to communicate in Russian, Czech and basic Spanish

EDUCATION & PROFESSIONAL DEVELOPMENT

Jamestown Community College Dunkirk, NY

Medical Office Technology Certification (In Progress) Jun 2015

University of Warsaw Faculty of Applied Linguistic and East Slavonic Studies Poland

Master Degree in Philology (Recognized in the US by FIS: Foundation for International Services, Inc.) May 1996

Strategic Training for Exceptional Performance Certificate

University of the Pineapple Super 8 Motels, Canada

Certificate in English as a Second Language

Casper College, Casper Wyoming, US

License in Marketing Real Estate

Poland

EXPERIENCE

Clarion Hotel, Clarion Wind Jammer’s Restaurant, Dunkirk, NY May 2015-September 2015

Receptionist/Front Desk /Restaurant Chef

Presented knowledge of administrative and clerical procedures and systems

such as word processing, managing files and records, stenography and

transcription, designing forms, and other office procedures and terminology

Performed effective customer service communication during check-in and

check-out, made reservations over the phone and in person and handled

customer complaint issues

Part Time at Hotel Restaurant. Section of Appetizers, Salads and Sandwiches,

Seafood, Deep Fryers and Grill (fish fry and chicken wings).

EXPERIENCE Continued

Holiday Inn Express, North East, PA Feb 2010 – Jan 2012

Receptionist/Reservation

Balanced cash and completed balance sheets, cash reports and related forms

Credit card transactions, refunds and exchanges of foreign currency

Utilized knowledge of principles and processes for providing customer and personal

services, including customer needs assessment, meeting quality standards for services

and evaluation of customer satisfaction

SDN Hospitality Super 8 Motel, Woodstock, Canada Oct 2007 – Sep 2009

General Manager

Within two years of employment, promoted from Front Desk to General Manager

Showed person-centered leadership skills supervising twenty people within front

desk, housekeeping and maintenance departments

Implemented and maintained all company policies and procedures

Maintained a favorable working relationship to foster and promote a harmonious

working climate that would be conducive to maximum employee morale, productivity

and efficiency

Nath Hospitality Super 8 Motel May 2005 – Oct 2007

Front Desk Clerk

Performed customer service giving full attention to what other people were saying,

asking questions as appropriate and responding to questions

Operated switchboard and telephone system, answered and forwarded telephone

calls

Performed credit card transactions, refunds and exchanges of foreign currency

SKILLS

Microsoft Word Accounts Payable Keyboarding

Microsoft Excel Accounts Receivable Accounting Functions

Microsoft Access Payroll Processing QuickBooks Accounting Software Power Point Cash Handling/Internal Controls Bi-Lingual

VOLUNTEERISM

Teacher: Polish Language Class at local Dunkirk Catholic Church (Summer 2014, Summer 2015)

Meals on Wheels, Casper, Wyoming (2001)

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