JAMES K. FLANDERS

P.O. Box ***

Fairlee, VT *****-0317

802-***-****

acxqt6@r.postjobfree.com

OFFERING EXPERTISE IN:

Executive-level financial management

Full accounting cycle responsibilities through tax returns

Credit and collections management, including policy and procedure creation and execution

Information systems planning, design, installation and support

Team recruitment, team building and team member retention

Training program development, delivery and training collateral creation

Tax law interpretation, application and compliance assurance

Risk assessment and loss prevention; liaise with insurance carriers

Contract drafting, interpretation and negotiation

Process analysis and change management

Pre-opening/expansion planning and execution

Budgeting, forecasting and results measurement

Inventory procurement, cost control and shrink management

Organizational management, strategic planning and creative problem solving EXPERIENCE:

Lake Morey Resort Fairlee, VT 05/11-Present

Guest Services Agent/Night Auditor/Night Manager

Insure guest satisfaction at this 130-room lakeside resort by providing friendly, efficient and helpful check- in, check-out and reservations services, and answering queries from guests regarding resort services and area events and attractions. In addition to acting as the overnight manager, as night auditor I insured accurate posting of guest room charges and the summarizing of the day’s financial transactions for reporting to management, as well as promptly address and resolve any issues or concerns that guests had during the night.

Flanders Family Fairlee, VT

Personal Caregiver 07/10-03/11

Provided daily personal care (assistance with activities of daily living and transportation to medical appointments) to a family member with Parkinsonism with Lewy Body Dementia. Advocated for patient, interpreted medical results for family and assisted in making end-of-life decisions. Advantage OmniServices, Inc. Lebanon, NH 03/04-07/10 President/CEO

As principal of this accounting, tax and business consulting firm and computer services company, I worked with clients to accomplish their goals through a better understanding of their own businesses and of business management and personal finance in general. By providing value-added services in the areas of managerial accounting, prudent tax planning, financial planning, optimal information systems utilization, and efficient operations management, my clients realized stronger bottom-line profits and better overall long-term prospects for success. Our Footsteps Computer Services division provided individuals and businesses with planning, design, installation, upgrade and repair services for Windows-based computers, from a single user desktop PC to a business network supporting more than 25 users. JAMES K. FLANDERS

NBFS, Inc. d/b/a H&R Block West Lebanon, NH 01/01-03/04 President/Franchise Area Manager

Responsible for day-to-day operations and strategic planning for a group of two year-round financial services (tax preparation, residential mortgages and investments) offices and one seasonal tax office. Performed all staff recruiting and development, and worked with other members of senior leadership in the creation and delivery of ongoing training and education programs. During my tenure, the West Lebanon office revenue increased by more than 45% and client retention improved by nearly 10%. Also consistently achieved highest take rates of all offices within our franchise group for H&R Block’s Peace of Mind Extended Service Plan and Express-IRA products, along with originated residential mortgages (primarily to higher-risk borrowers).

Kaleidoscope Design Hanover, NH 02/00-01/01

Business Manager

Performed all accounting and bookkeeping functions, including inventory control, monthly general ledger posting and financial statement generation and analysis, and accounts payable/receivable/collections. Also performed sales duties as needed and supervised shipping and receiving department. The Computer Connection, Inc. White River Jct., VT 07/99-02/00 Technical Service/Support Manager

Responsible for day-to-day operations of commercial computer company service department, including management of support staff, project planning and scheduling and customer care. Also diagnosed network/software issues and advised customers of options available to them for system and software upgrades and enhancements.

Shamrock Seafood Company, Inc. Miami, FL 04/98-07/99 Chief Financial Officer-U.S.

Primary responsibility for all finance and administration functions for this $14 million seafood import company, with operations in Miami, Costa Rica and Uruguay. Also responsible for all maintenance, upgrades and planning of the information systems and primary user support and training for NetYield®, a seafood industry processing/inventory control/accounting system. Additionally, performed cash flow management, budgeting, operations forecasting and statistical analysis and performed all human resources and payroll duties. Implemented and administered company’s first employee benefits program. Successfully negotiated long distance tariffs with a resultant savings of more than $10,000 per year. J.K. Flanders Consulting, Inc. Miami, FL 06/97-04/98 President

Day to day responsibility for this business consulting practice with a concentration in systems analysis and planning, accounting and tax issue resolution, primarily for hospitality/tourism and retail organizations. Miami Beach Ocean Resort/The National Hotel Miami Beach, FL 07/96-06/97 Financial Controller

Full fiscal responsibility for a 245 room hotel and 160 room hotel, respectively, including banking, legal and insurance as well as systems administration and user training and support of Springer-Miller Systems’ SMS Host®. Active in the preopening and systems planning/installation stages for The National Hotel. Implemented streamlined accounts receivable system for Miami Beach Ocean Resort, resulting in a reduction by one-half of time spent preparing billing statements, and an improvement in overall cash flow. Also responsible for budgeting and periodic forecasting and cash flow planning, as well as oversight of outside employee leasing company. Created project management database and custom reports for The National Hotel renovation project (with expenditures of approximately $30 million), resulting in timely and accurate reporting to management and owners regarding project costs. JAMES K. FLANDERS

The Alexander All-Suite Luxury Hotel Miami Beach, FL 08/94-07/96 Hotel Controller

Complete fiscal responsibility for this 230-unit condominium hotel managed by the principals of The Biltmore Hotel (see below), including banking, insurance, legal, tax compliance, human resources, payroll and employee benefits program. Successfully negotiated reduced rate for credit card processing fees, resulting in approximate annual savings to hotel of $50,000. Also was technical advisor for PMS and POS systems at this property and others controlled by parent company, and played a key role in the complete system conversions and user training at this property and several others. In addition to my own staff, I supervised an assistant controller and bookkeeper at two of the company’s other hotels and performed the month-end closing and preparation of financial statements at all three properties. The Biltmore Hotel Coral Gables, FL 11/92-08/94

Accounting Manager/ Assistant to the Corporate Controller Was an integral part of the executive opening team and assumed responsibility for day-to-day administration of the accounting department, including preparation of monthly financial statements and oversight of systems administration department Also coordinated annual external audit. Streamlined month-end closing process by utilizing a variety of Excel spreadsheets, resulting in an overall reduction of time spent to complete the month-end closing cycle. Was promoted to Hotel Controller at The Alexander Hotel (see above) in August 1994.

EDUCATION:

Southern New Hampshire University, Manchester, NH 09/15-Pres. Bachelor of Science, Accounting

Anticipated Graduation in 2017

Champlain College, Burlington, VT 09/79-05/81

Assoc. in Science, Business, May, 1981