Srinee

e-mail: acxqt1@r.postjobfree.com

cell: 647-***-****

PROFESSIONAL PROFILE

Over 5 years of experience working in roles of Intermediate Business Analyst, Business Systems Analyst, IT Analyst undertaking complex projects involving new Application Development, Application Reengineering, BPM, BPR, BPI of various CRM, ERP applications in domains including Banking and Insurance

Successfully handled Business Process Re-Engineering and Business Process Improvement projects; using SDLC methodologies i.e. RUP, Waterfall and AGILE/Scrum;

Protracted experience in development of Web Based in-house applications, Fraud Monitoring, Risk management, Payment, Compliance/Regulatory, CRM Integration and Credit-Lending Systems.

Thorough understanding of Agile-Scrum phases and seasoned experience in applying Scrum Body of Knowledge (SBOK) Scrum Principles, Scrum Processes and Scrum Aspects to enterprise level projects.

Hands on experience on concept of agile-scrum adaption – daily stand-up meetings, risk assessment and identification, change requests, scrum guidance body, retrospect sprint meetings, retrospect project meetings.

Demonstrated high capacity to learn new technologies rapidly, Creative self-starter with integrative thinking, capable of forming and maintaining positive working relationships in internal, external, independent and team environments

Created end to end documentation in Waterfall based Projects such as BRD, SRS/SRD, User Stories, Requirement Management Plans (RMP), FSD, Use Cases, Test Case, GUID’s, Wire Frames, Story Boards, Sketch Boards, Lesson Learnt Documents, User Manuals etc.

Seasoned experience in using best suited Elicitation Techniques for Requirement Gathering including Requirement Workshop, JAD sessions, Job Shadowing, Interviews etc.

Superior organization, planning, negotiation, relationship building, supervisory skills and has ability to efficiently manage multiple projects simultaneously.

Experienced with Defect Life Cycle and Change Management

Proficient in desktop tools (i.e. MS Visio, MS SharePoint, MS Office, MS Project).

Involved in testing such as Black Box, Module, System Testing, Integration Testing, Stress, Performance, Load, Usability Testing, Regression Testing, User Acceptance Testing(UAT), Functional Testing, Compatibility and Negative Testing

Experience in executing SQL scripts in order to view successful transactions of data.

Excellent communication and presentation skills

STRENGTHS/SKILL S

Requirements analysis

Stakeholder management

Process and workflow modelling

Data mapping, mining and analysis

Agile/Scrum

Vendor Management

Data conversion mapping

User Material and training

Effective Communication

TECHNICAL SKILLS

Business Analysis

UML, MS Visio, Project, PowerPoint and Excel

Methodologies

SDLC, RUP, Waterfall and Agile (Scrum)

Data Base

Oracle, MS Access, SQL Server

Testing

Test Cases, HP QC, JIRA, ALM

Other tools

Basic SQL, TOAD, Confluence

EDUCATION

Bachelor of Arts, India

Certified Scrum Master

Pursuing CBAP from IIBA

WORK EXPERIENCE

Business Systems Analyst May 2016 – Present

TD Bank, Toronto

Project: Automated Loan Processing System

I am working on their Mortgage team and Automated Mortgage Loan Processing System is a part of the Credit Risk Management Department. Automated Mortgage Loan Processing System goal is to replace manual loan process and integrate with third party credit systems and automated generation of notifications.

Responsibilities:

Working with users in defining the project and workflow system requirements

Conducted interview with Credit Risk Analyst/Underwriter to define business rules and requirements of proposed system

Documented requirements by raising specific questions through interview and workshop processes

Facilitated JAD sessions to solicit the requirements from discussions between business users and technical team

Applied the Agile methodology for the documentation of the requirements into use cases

Created mock-ups to assist system architects and software developers understand the business needs and proposed solution of the application’s functionalities, navigational flow and provided end-users’ intentions and expectations

Coordinate between technical and business clients to collect, clarify, and translate business requirements into documentation and conceptual design

Classified the gathered requirements into data requirements, business rule logics and clarified requirements with clients

Used MS Visio/UML to convert the gathered requirements into Use Case diagrams and documented their specifications in Use Case Specification documents containing current workflows, alternate workflows and exceptional workflows

Created a data mapping specification document for GAP Analysis of data migration to new target data repository

Prepared business requirements document (BRD) and system requirements specifications (SRS) document.

Involved in requirement management whereby change request forms (CFR) were completed and communicated to the Project Managers, Sr. BA’s and QA leads to inform of client’s request to change in requirements

Conducted functional testing, System Integration testing (SIT) and regression testing during testing phase

Scripted SQL statements for backend testing to compare front end entry with backend database record

Environment: Java, Quality Centre, SQL, Web Services, MS SharePoint, MS Visio, Oracle, MS Project, MS Excel, MS PowerPoint

Business Systems Analyst June 2014 – Apr 2016

National Bank of Canada, Toronto

Projects:

1.Development of online banking for National Bank of Canada customers which includes Account Summary, Account Details and Activity, Payment and Transfers application, Address Change, Standing Instructions, Order cheque book, and many more online functions.

2.Development of a unified platform for processing loan requests and managing and generating documents and to deploy a smart business rules engine, which would guide the users through defined tasks and check applicant information against credit rules to enforce credit policies.

Responsibilities.

Develop Business Requirements Documents (BRD) and Systems Requirements Specification (SRS)

Documented the business requirements and analysis of various credit risk reports, loan request and assisting technology teams in SRS documentation for report transformation

Worked closely with stakeholders to understand, prioritize and document business needs

Conducted structured walkthroughs/JAD sessions, open-ended discussions, brainstorming sessions, requirement workshops with stakeholders to ensure all elicited requirements are valid and meet the business reporting requirement

Developed future state process flow diagrams by analyzing current state and identifying the gaps by socializing with business stakeholders.

Created and maintained data mapping documents.

Contributed support to the UAT & BAT testing team.

Business Systems Analyst Mar 2013 - May 2014

Mackenzie Financial, Toronto, ON, Canada

The Web-based application called Risk Analysis and Control System (RACS) was created for the internal use. The goal of this project was to provide a tool to conduct the risk assessment of a potential customer and also to re-evaluate the risks involved with a current customer. This tool involves authenticating the customer, checking current credit limit and previous credit lines, payment history, fraud history, business history, frequency of credit card usage, etc. The goal of this project was to design and develop a web base user friendly and efficient application that would provide internal users with a tool to conduct the risk assessment of potential customer and also to re-evaluate the risk involved with a current customer.

Responsibilities:

Developed Use Cases and verified those matched the application's every single requirement.

Accumulate subject matter experts and drove the requirements gathering process through approval of the documents that convey their needs to management, developers, and quality assurance team throughout the Project cycle.

Documented the Business Requirement Specifications and the requirement Traceability Matrix.

Created UI screen mock-ups as part of specifications.

Met with the business unit for each application and discussed their immediate requirements.

Acted as a liaison between management and development team for requirements & QA.

Ensured the quality assurance, client documentation and user acceptance testing (UAT) were successfully accomplished and approved of.

Used Rational Requisite Pro to analyze the requirements and trace them to the design detail and the design document.

Participated in the planning and execution of the User Acceptance Testing effort.

Used test director, HP Quality Center for Test management, Functional, GUI, Performance, Stress Testing.

Environment: Agile Methodology, Rational Requisite Pro, MS Office Suit

Business Systems Analyst May 2012 - Feb 2013

Intact Insurance, Toronto, ON

Project: Generate Correspondence

The project involved analysis on Client Letter Sending - CLS system. The system generates and sends letter to clients for every change on the account like Product closure, customer initiated change, system initiated change, account termination etc. The requirement was to identify which events could be omitted from the “Letter Shop” module within the system and analyze impact on business.

Responsibilities:

Involved in all phases of software development life cycle in Agile framework

Service request management - submit and track service requests and view agent-recommended solutions along with email Response that can acknowledge the receipt of a service request and automatically inform customer on the change

Participated in Business users meeting and created PowerPoint Mock-up of the new application which provided insight of the new functionalities

Integrated data from one or more disparate sources

Created Business Requirements, Functional Requirements, Use Case Narratives and Requirement Traceability Matrix(RTM)

Created change request documents during different phases of the project to accommodate adjustments to original requirements as per requests from client

Participated in creating test plan, test cases and test specification document for Application Under Test

Interacted with various end user teams during beta testing to gather feedback on application usability

Worked with UI designers to incorporate changes into later releases

Involved with QA team in gathering test data from existing database using SQL Queries

Reported defects to the development team and tracked post deployment defects

Environment: MS Office, Visio, MS Project, HP Quality Centre, Firefox

Business Analyst Jul 2011 – Apr 2012

Rogers Communications Inc., Brampton, ON

Project: Rogers Online E-Commerce Enhancement

Project Description: The objective of this project was to enhance E-commerce on Rogers website. Where we had to make sure customer's online transactions (search for specific product, make a purchase, get into payment plan, look for accessories etc.) are smooth.

Responsibilities

Elicited requirements into non-functional requirements through various tools – JAD Sessions, questions sent via emails, interviews etc., and documented results of sessions.

Identified Gaps and held process meetings to close the gaps, and documented it.

During solution design, continued to clarify/elaborate requirements with Solution Manager, Project Owner to ensure that the Requirements Matrix aligns to the evolving design.

Documented artefacts of project such as SRS, Requirement Document, Project Solutions Document, BRD/Solution Design Specifications, Detail Design Document, Process Design Document, Release Note Document using different tools like Sequence Diagram, Wire Frame Diagram, Class Diagram.

Involved in Black Box Testing, Regression Testing, System Testing, Conformance testing, Stress testing, Test Case Execution, Defect Tracking

Assisting in conducting UAT sessions.

Defined and reviewed the data requirements with the business users for getting the right data from the source systems for reporting purposes.

Environment: Oracle, Java, Unix, Test Director, Requisite Pro, Clear Quest, SOAP, XML, CSS, D/HTML, Web Services, Agile, SQL Server, MS Office

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