NICOLE R. MILLER

**** *****’s Landing, Perry, Ohio 44081

Phone: 440-***-**** Email: acxqsb@r.postjobfree.com

PROFESSIONAL SUMMARY

Personable business professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results within fast-paced corporations.

SKILLS

Accurate and detailed • Microsoft Office Suite

Negotiation skills • Personal, casualty and property loss

Process improvement • Insurance policy coverage knowledge; policy

Business writing investigations

Workflow management • Employee training and development

WORK HISTORY

The General: Claims Handler II May 2015 - December 2015

This level of claims adjuster handles claims that require intense coverage and liability analysis; claims involving multiple vehicles, excess property damage exposures and first call injury settlements. This position also conducts thorough investigations, obtains necessary documents, forms and recorded statements from all involved parties, determines accident related damages in a timely manner while recognizing recovery opportunities in regards to subrogation and salvage.

Circle K: Customer Service Representative January 2015 – May 2015

The key job responsibilities include providing prompt and courteous customer service; resolving customer complaints in a timely, professional manner; handling store transactions for Circle K’s products and services; maintaining a clean and pleasant store environment; training employees as well as developing the store staff; creating strategies to maximize sales and net profits.

Progressive Insurance Company: September 2006 – December 2013

Arbitration Specialist: June 2013- Dec. 2013

Acts as an independent third party in an effort to settle liability disputes between insurance companies. Additionally, submits written testimony along with supporting evidence (police reports, statements from involved parties and witnesses, scene photos, vehicle/property damages, etc.) on behalf of Progressive's clients.

Subrogation Specialist Senior: Feb. 2008- June 2013

This coaching position's primary responsibility is to train new employees as well as improve the accuracy and efficiency of higher tenured co-workers by reviewing quality assurance reports and providing feedback in weekly coaching summaries.

Collector III: June 2007- Feb. 2008

Evaluates all evidence with the ultimate goal of creating positive outcomes for client’s claims; documents all investigation activity and presents evidence while verbally negotiating liability with other insurance companies.

Claims Representative: Sept. 2006- June 2007

Investigates, analyzes and determines the extent of Progressive's insured's liability concerning loss or damages and attempts settlement with claimants by conducting in-depth liability investigations.

EDUCATION Kent State University- Class of 2003 800 E. Summit St, Kent, Ohio, 44240

Bachelor’s Degree in Business Management

Minor in Psychology

Dean's List

Graduated with 3.7 GPA

INTERNAL TRAINING

Targeted Selection- Interviewing Others

Subrogation Workshop

State Legal

Post Property Damage- Total Loss Vehicles

Property Damage I- Ultramate

Intro to Injury

Fraud Awareness

Field Property Damage

Field Casualty

Claimstation Efficiency

Casualty I

EMPLOYMENT REFERENCES

Metin Tekben- Supervisor

The General

9700 Rockside Rd #250

Valley View, Ohio, 44125

Business Phone: 800-***-**** ext.3311

Personal Phone: 845-***-****

Donna Decarlo- Assistant Manager/Co-Worker

Circle K

36170 Lakeshore Blvd.

Eastlake, Ohio, 44095

Business Phone: 440-***-****

Personal Phone: 440-***-****

Alexis Cutlip- Assistant Manager/Co-Worker

Circle K

36170 Lakeshore Blvd.

Eastlake, Ohio, 44095

Business Phone: 440-***-****

Personal Phone: 216-***-****

Marie Fiorille- Customer

House Cleaning

1765 N. Ashwood Lane

Painesville, Ohio, 44077

Personal Phone: 203-***-****

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