Customer Service Manager
Resume:
Sandra L. Blackwell Crusoe
**** ******* **** #***, ******* Heights, Maryland, 20743
240-***-**** ******.***************@*****.***
OBJECTIVE
To pursue meaningful employment that utilizes my strong organizational skills, my ability to
work with people and exceptional business sense while providing excellence and success
for the company I may be employed.
SUMMARY OF QUALIFICATIONS
Certified Coding and Billing
ICD9, CPT, and HCPCS Coding Principles
CMS 1500 Forms
Interpretation of billing guidelines surrounding private and/or managed care
insurance plans in a healthcare related company
Inputting information into medical record systems, MediTech and MediSoft
Use of medical Terminology
Updates ledgers, obtain pre-certification, pre-authorization, complete direct deposit
forms
Completed patient interviews questions, explained insurance benefits and the billing
collections process to patients
OSHA, HIPPA, and CPR Certified
Management experience of 6 or more employees
Handled all aspects of management including Accounting/Books, Bank Deposits
Employee hiring and training, Upkeep of inventory, Shipping and Receiving,
Customer Service, and Sales and Purchasing
10 years of PC concepts and programs: Keystroke 45 wpm, Microsoft word office
Suite, Windows, Fax/Scan/Print, Excel, PowerPoint, Access, Outlook, and Email
WORK OF EXPERIENCE
August 2014, Present Sibley Memorial Hospital Washington, DC
Housekeeper Supervisor
Assures that the day's housekeepers are distribul:ed evenly around the community; and
assigned specific cleaning tasks.
Randomly spot checks housekeeping performance to assure quality
Interfaces with residents to handle concerns/complaints regarding housekeeping
Reports concerns and staff issues to Director of Housekeeping
Participated in training and onboarding of new housekeeping staff.
January 2009-May 2013 JC Penney Annapolis, MD
Customer Service, Assistant Manager of Shoe Department
Completes store operational requirements by scheduling and assigning employees;
following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintained store staff job results by coaching, counseling, and disciplining
employees; planning, monitoring and appraising job results.
Ensured availability of merchandise and services by approving and maintaining
inventories
Delegate and follow upped on tasks as set by management
Opening and closing the department
Supported department manager in implementing company programs by working
directly with the shift team to execute action plans that meet operational and
organizational objectives.
Able to complete store work and lift up to 25 pounds.
The Dollar Shoppe Gambrills, MD
Store Manager September 2003-March 2006 Owner March 2006-2008
Responsible for all store functions including opening, closing, freight processing and
day to day activities.
Responsible for managing sales forecasting, work schedules, payroll hours, and
productivity
Responsible for evaluating, recruiting, hiring, training, motivating and counseling
of Dollar Shoppe associates.
Maintained standards of merchandising presentation and store signage to maximize
sales.
Adhered to all policies and guidelines as pertained to safety procedures.
Processed all required reports, documents and memos.
Maintained all store accounting
EDUCATION
March 2012-May 2013 TESST College of Technology Beltsville, MD
Medical Coding and Billing
EXTERACURRICULAR ACTIVITIES
Externship Experience
Patient Financial Service
Anne Arundel Medical Center
October 20l2-January 2013
Performed the data entry to set up or edit patient accounts, monitoring payments, and
initiated claims. Current knowledge of UB04 and 1500 for computer data entry and
10 key operation.
REFERENCES
UPON REQUEST
Kathy Nickens
9030 Volta Street
Lanham, MD 20706
Joan George
3200 E Street, S.E
Washington, DC 20019
Adurey Young
1133 zo" Street, N.W.
Washington, DC 20036
REFERNCES AVAILABLE
I
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