Bernhard J. Erb, MBA linkedin.com/in/bernharderb

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Summary

Executive with more than 20 years of delivering profitable customer focused sales and operations solutions in large companies, startups, and government. Leadership efforts have yielded quantifiable and verifiable increased productivity, greater customer satisfaction and reduced costs.

Collaboration efforts have encouraged greater productivity and gained engagement of staff.

A customer centered approach has consistently fostered deepened customer relations.

Record of implementing process improvements has created more efficient organizations.

Launched sales to $80 million annualized sales in 1.5 years; 60% of distribution market share. Professional Experience

Vice President Operations 2008 – current

Sagamore Sales & Marketing, Inc., 569 Main Street, Suite 201, Warren, RI 02885 Founding shareholder of Sagamore a contract inside sales and marketing providing solutions to medical device companies; started along with BearHill partners. Develop processes, tools and methods core to Sagamore’s sales and marketing process enablement capabilities, HR, and compliance. These include customer relationship management and sales analytics platforms that drive better ROI and more predictability in sales and marketing forecasting models. Sagamore delivers more than 5 times ROI and currently has 20 employees beyond the two principals.

Developed dashboards and coherent pipeline reporting methodology for the company.

Designed cash flow projections and plans to ensure adequate capitalization, including a needed loan.

Collaborated with sales to design a coherent user interface for company Salesforce.com instance. Vice President Operations 2007 – 2010

BearHill Security – Bristol, RI

While self-employed for three years was invited to join this 2005 Gartner profiled IT consultancy (network vulnerability, penetration testing, and social engineering tests) by a Bearhill partner who was a former colleague. Ultimately, focus on new firm Sagamore led to reduced project and residual income until Bearhill’s closure.

Instituted monitoring methods that eliminated project delays and increased performance for the IT security consultancy portion of the company.

Collaborated with sales leadership and executed outsourced manufacturing of a specialized telecom compliance hardware creating a $500,000/annual residual business. Vice President Operations 1993 – 2004

Westcon Group, 520 White Plains Road, Tarrytown, NY 10594 Voda One Division, Pittsburgh, PA 15222 (2001 – 2004) Promoted to Vice President of Operations due to acquisitions in 2000 with a view toward integrating these teams into the Westcon culture. Led total SCM for division improving customer service, warehousing, integration and logistics, an ISO 9001 quality system, and the IT and JDE ERP for the division. Westcon is a value-added 3 billion plus distributor of top tier communications technology, and is part of the publicly traded Datatec Limited. Part of leadership team that grew company from $70 million to $2.4 billion. Led staff of 4 direct, 1 matrix, and 32 operations staff, with a budget including staff, plant, and equipment of Bernhard J. Erb, MBA linkedin.com/in/bernharderb

412-***-**** acxqqr@r.postjobfree.com

about $2m with an additional $200m in procurement spend requirements. Coordinated interdepartmental cooperation in all aspects of operations resulting in higher customer satisfaction and retention as measured externally through vendors.

Initiated division online help and quality manuals that became the North American company standard.

Implemented processes improving product turns, product outages and customer delivery adding $20 million to working capital.

Championed electronic transactions and secured 1% in annual revenue for division. Director

Westcon Division, Tarrytown, NY 10594, (1993–2001) Started in sales at the very entry level, and quickly became a product manager/ sales manager within sales leadership team managing 70 reps. As the complexity of the business grew responsibilities increased including becoming Director of Product Management with several product managers as subordinates. In 1998 reported directly to CEO as Director of Business Operations.

Garnered forecast accuracy by holding both sales and operations jointly accountable for results.

Instituted planning protocols doubling turns and reducing inventory $55 million in six months

Maintained 10-point margin on $400 million in sales during a market decline and increased share.

Outperformed competitors in mindshare, market share, and profitability in product launches. Government Experience

District Administrator 2011 – 2014

PA Department of Revenue – Pittsburgh District Office Joined at the early stages of Sagamore in order to ensure a positive cash flow while the company was starting. Managed staff of five Revenue Agents. Assigned cases and ensure timely closure or moving for further enforcement. Selected to manage remote office of five from May 2012 until full time DA was found.

Enhanced Customer Service by coaching agents on effective communication.

Created effective technology use through training including designing tools for new SAP ERP system.

Engaged agents with a systematic approach toward collections resulting in better performance. Elected Member of Council 2010 – 2013

Municipality of Monroeville

One of a seven-member council with oversight of municipal affairs for this Home Rule Charter community. Decisions and votes affected 30,000 residents and roughly 150 employees. Honors, Recognition and Service

Various church based chairmanship and service efforts Appointed Co-Chair Mayor’s Special Committee on Outdoor Dining Speaker, Local Government Academy Spring Graduation Dinner Appointed to Monroeville Planning Commission and elected chair BSA Monroeville Troop 184 Adult leader and one-time committee chair Education

University of Pittsburgh – Katz GSB EMBA Worldwide MBA, Marist College BA

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