Issam Sayegh pmp® itil®

+1-972-***-**** ● acxqqo@r.postjobfree.com ● https://www.linkedin.com/in/issamsayegh

EXECUTIVE TEAM BUILDER & LEADER IT PROJECT PROGRAM MANAGER CLOUD BUILDOUT & DEPLOYMENT GLOBAL TEAM ORGANIZATION BY DELIVERING & IMPLEMENTING IT SOLUTIONS INFRASTRUCTURE DATA CENTER BUILDOUT AND DEPLOYMENT U.S. VETERAN

●Dynamic technology and telecommunications business leader with proven strategic experience in corporate environments with Fortune 100: Verizon, Hewlett Packard (HP) CompuCom, Apple, IDS Telecom.

●Strong record of success leading implementations, delivery, operations, support, providing robust high availability IT architectures and infrastructures for both internal and external enterprise customers including Freddie Mac, Morgan Stanley, Chicago Mercantile Exchange (CME), Nestle, Lego, Johnson and Johnson, Regeneron Pharmaceutical, SAI Global, Jet Blue, Ellucian Educational Software, Savin/Ricoh Corporation

●Dedicated manager with strong team management and leadership skills: recruit, develop, coach, mentor and motivate diverse staff, with the ability to structure them in teams that deliver proven results and cost savings.

●Adept at bringing the benefits of Information Technology (IT) to resolve business issues while managing risk and cost.

●Experienced managing high volume infrastructure and Data Center projects and programs.

●Full responsibility of multi-million dollar budgets. International experience including Latin America, EMEA, Asia.

eCloud Build Out and Deployment

Global IT Management

Cloud Operations Management

Organization & Staff Development

IT Delivery and Project Management

Infrastructure, Software, Strategy

Program management – Highly effective program manager able to articulate business needs and develop detailed specifications and project plans in conjunction with multiple teams, while ensuring milestones are met and end products meet customer needs/expectations; passionate critical thinker that resolve problems, project risk and issues.

Communication skills – Highly effective communicator with mature business intelligence and acumen delivering timely, concise, audience-appropriate information orally and in writing at all levels of the organization.

Conflict resolution – Aware and able to handle varied political climates with diplomacy, negotiation, and conflict resolution and interpersonal skills; possess advanced analytical skills, initiative, and independent thinking.

People Management – Strong collaboration and team-building skills with a track record of building strong, enduring relationships with multiple teams and business customers

Work habits and productivity – Responsive to leadership and staff; adept at maximizing time to produce comprehensive, polished deliverables and on target operational results.

Customer focus – Skilled at setting customer expectations and committed to meeting expectations of internal IS and business customers; able to perceive and address the long-term problems and pain points of the business effectively.

Performance management – Experienced at translating organizational strategy into specific team and individual goals; and managing performance through effective monitoring, coaching, and feedback; ability to establish and maintain a collaborative, high performance environment by capitalizing on employee talents, experience, interests, and diversity; ability to oversee manager(s) and cascade the collaborative, high performance environment.

Resource management – Experienced at influencing results through appropriate staffing, staff supervision, budget management, removing performance barriers, and maximizing available resources for multiple teams.

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT & VOLUNTEER

PMP Certification, Project Management Institute, License PMP® #1205125

Project Management (IT Project+) Certificate Program

ITIL 2011 Certification, Information Technology Infrastructure Library (EXIN)

ITIL - IT Service Management 101 - Omnikron University

Omnikron Training

Cloud Essentials, Strategic Decision Making, Negotiations for Business Leaders

U.S. Navy Jet Mechanic

Volunteer at the PMI Dallas Chapter for over 3 years

PROFESSIONAL EXPERIENCE

●Work collaboratively across all organizations and with customer engagement execution leads.

●Leverage internal and external best practice and benchmark insights to drive process improvement and productivity.

●Demonstrated ability to shape transformation strategies and drive innovative thinking.

●Facilitate operations reviews and executive communication across multiple organizations.

●Ability to synthesize complex concepts and data to create compelling and persuasive presentations.

●Proven track record meeting deadlines and working in a fast-paced, dynamic work environments.

●Strong vendor management skills. Continual service improvement planning (CSI).

●Proven ability to evolve with a rapidly changing environment and anticipate changes in technology.

●Coordinated with change management and CAB to implement changes.

●Provided on time delivery of engineering build, configuration, and validation for internal and external customers.

●Directed, coordinated, and evaluated Windows implementation engineering within cloud operations.

●Identified process improvement opportunities and challenges and communicated them to appropriate Division IT leaders for planning, action and resolution.

●Recruited, managed, trained, developed, supervised, and retained cloud engineering and operations staff in alignment with division organization structure and practices.

VERIZON ENTERPRISE SOLUTIONS/TERREMARK Jul 2011 – Feb 2016

Senior Program Manager Strategic & Tactical Projects – Service Delivery PMO Florida

Managed large and complex server, storage, network, hosting, and cloud implementation projects in the US, EMEA, and APAC, to support strategic priorities and drive operational improvements to increase customer satisfaction. Implemented and delivered to customer’s Co-Location, Managed Hosting, Virtual disaster recovery,

Developed solutions with stakeholders, managed action plans, measured compliance, and communicated status.

Managed all implementation roles and responsibilities, delivery intervals, and customer expectations.

Served as central Point of Contact for all Program Management activities. Conducted project meetings to review progress and deliverable status with customer and sales team. Worked with stakeholders to ensure proper allocation of global resources. Ensured the effective prioritization of resources for strategic and revenue-generating projects.

Collaborated with Senior Management and other organizations to develop and improve metrics, models and methodologies for analytical and measurement purposes. Responsible for client satisfaction and overall success of the project. Ensured service delivery was contract compliant, within budget, and met client strategic expectations.

Managed hosting and highly managed hosting services with deployment costs of $5-$15 Million dollars per deployment.

Coordinate efforts between Verizon and clients to meet or exceed SLA with contractual agreements for Colo, Cloud and Managed Hosting of business applications for fortune 50 companies.

Coordinate and implement new processes using third party vendors to deploy new infrastructure worldwide and cutting implementation timeline by 30 days.

Coordinate contracts and amendments with strategic clients and the sales group to encourage future contracts (20% increase)

Selected Accomplishments:

Mentored, directed, and inspired Project Managers and highly skilled, cross-functional matrix teams across multiple projects to achieve individual expectations and deliverables.

Defined project scope, goals, and deliverables in collaboration with senior management and stakeholders.

Proactively managed changes in project scope, identify potential crises, and devise contingency plans.

Deployments included green field deployment of eCloud, Co-Location & Managed Hosting services.

Identified and managed resources, program milestones, deliverables, dependencies, and critical path.

Established, communicated, monitored, and ensured compliance with Service Level Agreements (SLAs).

Developed, coordinated, and executed Project planning and strategic Roadmap to align customer business strategy with Enterprise and Division business & IT strategy.

HEWLETT PACHARD (HP) Oct 2010 – Jul 2011

Senior Project Manager Consultant Data Center Migration Texas

Managed data center consolidation for HP clients into Tier III data centers located Worldwide, which generated $30 million in savings among all data centers.

Worked on project plans to migrate/forklift data center equipment consisting of hardware/software refreshes with approximate downtime of less than 48 hours.

Proactively coordinated efforts with HP, client, and outsourced personnel to install circuits, test and move equipment.

Coordinated power and network cabling for relocation efforts in a timely manner in preparation for moves.

Effectively managed multiple tasks independently and competing priorities to meet deadlines and achieve results.

COMPUCOM AT XEROX Jul 2010 – Sep 2010

Contract: Project Manager Texas

Managed a portfolio of Fortune 500 clients with Xerox output devices ranging from 3,000-5,000 devices per client.

Created project plans for each location with phase and location details for multi-location clients.

Managed adherence to Xerox policies as well as the client’s security protocols and background testing.

Conducted training for outsourced contract personnel on processes, data entry, and validation.

Achieved 99% rating for data accuracy and completeness.

VOLT AT APPLE Mar 2009 – Mar 2010

Contractor serving as IPhone Call Center & Data Center IT Manager Texas

Directed a call center and data center IT department supporting the Apple iPhone.

Managed the implementation and deployment of new business applications for call routing and distribution.

Responsible for computer usage, internet security, Wi-Fi networks in compliance with Apple guidelines.

Managed the IT Help desk consisting of 1200 advisors by insuring up time and supporting levels.

Performed call recording, monitoring, and evaluation to improve average handle time (AHT) and call metrics utilization

to meet service level agreement (SLA).

Managed IVR installations, integration and programming.

Maintained over 90% customer satisfaction ensuring Apple remained a leader in customer satisfaction.

JAFFA PRECISION ENGINEERING Dec 2003 – Apr 2008

Contractor serving as Program Manager California

Built data center within facility to host servers and network equipment

Implemented business intelligence (BI) reporting to CEO and COO with job metrics, KPI’s, and dashboards to tailored to understand SLA’s

Automated payroll, commission validation, and approval to HR functions to ADP

Developed test cases and thresholds of equipment usage, breakdown, and increased production by 42%.

Automated accounting and finance functions from accounts payables, receivables, and billing to GL

Increased annual productivity by nearly $1M

RICOH CORPORATION Feb 2002 – Oct 2003

Contractor serving as Project Manager/Senior BI Advisor New Jersey

Managed the conversion of more than 50 merger and acquisition dealerships with six unique platforms, achieving a savings of $93K per platform.

Integrated and converted legacy system (Dispatch-1) into Oracle 11i ERP (Supply Chain, Billing and Financials) within the $8M budget and on schedule.

Managed the relocation and colocation of Data Center infrastructure build-out, migration, and integration (UNIX, Wintel and mainframe).

Completed RFI/RFP review and evaluation of the top 6 Enterprise Application Interface (EAI) software tools within the organization.

Maintained cross-functional and matrix structure staff oversight with productivity on interrelated projects.

IDS TELCOM, LLC (CLEC) JAN 2000 – DEC 2001

Chief Information Office Florida

Managed department plan and directed the expansion/stabilization of Intra/Internet network and increased network capacity from 85 to 250 employees

Conducted feasibility study for a facilities-based CLEC convergent billing/provisioning software with customer relationship management (AMDOCS/CRM/ERP) and Electronic Bill Payment and Presentation (EBPP) functionality as well as switch mediation and interfaces to ILECs/IXC.

Directed infrastructure implementation to support aggressive rollout to nine Bellsouth and Verizon states both on the east and west coast of Florida.

COMPUTER SKILLS & SOFTWARE

Operating Systems Microsoft Windows, Windows Server, Microsoft Exchange, AS400

Office Applications Microsoft Office Professional Suite, Microsoft Project, Lotus Notes, SharePoint, SDLC

Business Applications Accounts Payables, Accounts Receivables, General Ledger, Purchasing/Procurement,

Inventory, warehousing/Logistics, IT development & operations, Marketing, Sales, Billing,

Training, Call Center Operation, Administration, Manufacturing, PMO/Steering, Enterprise Resource Planning (ERP), Telecom Convergent Billing (EBPP)

EDUCATION

Bachelor of Science, Computer Science

Iona College, New Rochelle, NY

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