Camille Vicente

**** ***** ***** ***** **** Nevada 89521

Mobile: 775-***-**** acxqp8@r.postjobfree.com

Objective

Seeking a position as a team player within a people-oriented organization; where I will be able to maximize my knowledge and experience in customer-service inside a challenging environment for achieving all the corporate goals.

Qualifications

Proficient in MS Windows and Mac

Programming skills and design skills

Strong analytical skills

Strong collaborative skills

Excellent problem solving skills

Customer needs assessments

Quick learner with a desire for continuous personal growth.

Able to multi-task and prioritize while meeting company deadlines.

High level of professionalism and confidentiality.

Outstanding listening skills.

Detail oriented, reliable, self-sufficient, and organized.

Strong customer service, time management, and interpersonal skills.

Exceptional communication skills in English and Tagalog.

Workshops

Algebra 1

Algebra 2

Microsoft Office

Programming with Visual Logic

Experience

Support Center Coordinator I

June 2016 – December 2016

International Gaming Technology (IGT)

Customer Service/Trouble shooting lottery machines

Call Center Agent

October 2015 – May 2016

Summit Racing Equipment

Placing orders, Order Completion, Order Status, Order Maintenance with excellent customer service in mind

Preschool Teacher

July 2015 – October 2015

Creative World Children’s Academy – Reno, NV

Educate preschoolers with an effective and organized curriculum. Assist preschoolers with daily activities.

Homemaker

May 2015 – July 2015

Cocktail Server

October 2014 – May 2015

Atlantis Casino - Reno, NV

Demonstrates and promotes positive customer and guest relations.

Serves cocktails and food to customers.

Keeps work stations clean and sanitary at all times.

Performs other job related duties as deemed necessary or requested by the Bartender and/or Beverage Management.

Homemaker

May 2012 – October 2014

Cocktail Server

June 2006 – May 2012

Atlantis Casino – Reno, NV

Demonstrates and promotes positive customer and guest relations.

Serves cocktails and food to customers.

Keeps work stations clean and sanitary at all times.

Performs other job related duties as deemed necessary or requested by the Bartender and/or Beverage Management.

Slot Host

January 2006 – June 2006

Peppermill Casino – Reno, NV

Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately.

Markets products and services, including the cross property experience, Total Rewards, events and amenities.

Provide guest support services that are essential to continuous slot play.

Correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards.

Education

Education:

St. Paul College of Paranaque, Philippines WES credential approved in New York

High School Diploma, June 1996 - March 2000

St. Scholastica’s College Manila, Philippines – WES credential approved in New York

Bachelor of Science in Commerce Major in Business Systems and Technology Management, June 2000 - March 2004

Truckee Meadows Community College Reno, NV - Nursing Assistant 130 6 Credits 168 hours, BLS certification - February 2012 - April 2012

Currently enrolled in University of Phoenix Online Class taking Bachelor of Science in Information Technology with Multimedia Development Certificate (Junior College Student with a 3.73 GPA

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