IT Supervisor

Bill Tsardoulias

*** ******* ***** ● Elyria Ohio 44035 ● 440-***-**** ● ********@**********.***

Education and Certifications

University of Akron

Bachelors of Science in Organizational Supervision. Graduated with Honors.

Lorain County Community College

Associate of Business Administration in Computer Information Systems – Network Communications Technology. Graduated with Honors.

Associate of Arts with concentration in Computer Hardware and Cisco. Graduated with Honors.

Certifications

MCSE, MCSE: Security, MCSA, MCSA: Security, MCP, CompTIA Security+, A+ Certified.

Professional Experience

IT Supervisor 2017

Lorain County Commissioners Elyria, OH

Responsibilities and Performance

Supervisor of 4 IT and Telecom Analysts. Worked with team to create coherence and overlap of skills.

Reported directly to IT Director, offering insight to resolution of staff and technical issues.

Assisted with projects and support as needed. 24x7 support for 911 Agency.

Primary focus on 911 Agency. Documented all systems and infrastructure in Excel and Visio.

Assisted with plans on move 911 Agency to new building, keeping current systems as backup DR site.

Worked with radio, microwave, networking, LEADS, New World software, Net Motion VPN and other services at 911 Agency.

Documented daily tasks of IT analysts and provided feedback to management for enhancements, efficiency and improvements.

Setup securities, Active Directory Groups and Group Policies for Workforce Development Agency resulting in a secured fileserver from public accessed machines and individual and group filesharing.

IT Supervisor 2000-2016

Airgas Member of Air Liquide; AGA Gas LLC; Linde Gas LLC Independence, OH

Management and Leadership

Manage daily functions of the IT structure and support for Airgas Merchant Gases, a critical 24x7 operation that produces and delivers bulk gases to industrial, medical, and educational institutions.

Supervise a unique team of personnel for IT support within the Airgas environment.

Forecast business needs with management leaders by coordinating meetings about network infrastructure improvements, future growth, and new technologies.

Assist IT Director of North Division at Airgas which includes project, recommendations and tasks.

IT Lead for migration of the sale of Linde HSB (Bulk) to Airgas.

Prioritize, assign and manage projects and support to provide efficiency and SLA targets.

Monitor performance of System Analysts and consultants for multiple projects and support issues.

Provide yearly goals and reviews for employees based on their technical ability and plan for training and career development opportunities.

Schedule regular team meetings with technical staff, managers and other IT groups.

Manage after-hours support schedule consisting of System Analysts and self.

Ensure timely installation of network and telecom service upgrades to support Tier 1 connectivity.

Assist management team with acquisitions. Provided and executed solutions for each acquisition based on infrastructure, hardware, telecom, and software requirements.

Participate in business meetings to provide insight of IT for enhancing business systems.

Budgeting and Procurement

Prepare IT budget for all department under AMG region.

Develop and maintain asset tracking procedures of IT equipment and created efficiency in budgeting and tracking of current assets and replacements.

Maintain accurate IT asset records. Monitor and track PC software and hardware to ensure software license, warranty, expiration and compliance with corporate standards.

Manage procurement, deployment and retiring of PC, printer, server, software and peripherals.

Authorized to approve invoices related to IT use and delegation of authority to procure equipment.

Developed SharePoint workflow to track invoice approvals and payments.

Prepare capital expenditures (CAR) for managerial approval of funds for projects with accounting.

Develop and maintain relations with vendors.

Project Management

Review bids from vendors for various projects including telecom system, infrastructure and networks.

Call management and PBX/Avaya phone system upgrade to support 24x7 operations of logistics operations and dispatching. Setup servers with vendor for call management and recording software.

Coordinating phone system, network, and upgrades for corporate headquarter relocation.

Research and implementation of on-line backup solutions for laptop and desktop users.

Telemetry (Cryoscan, Fleetadvisor) replacement with in-house system and internet based solutions.

Advised on large screen displays to provide call volume, queue status, and weather maps.

24/7 HVAC requirements

Plan for disaster recovery site. Assured minimal downtime.

Develop and maintain process to scan Certification of Authenticity from driver’s fill station to the controller’s workstation thereby reducing incidents of cross contamination of product.

Develop and maintain Kiosk computers for time clocks, training, and user access through Citrix

Developed process on converting computers and servers from legacy to Airgas network.

Deutsche Bank security setup for CFO and top managers’ lockbox and wire transfer programs.

Training and Mentoring

Train support team analysts in performing all level I through level II support.

Create detailed documentation for outsourced techs and contractors.

Create technical documentation for users, help desk and technicians.

Cross train employees to provide faster response times, education and career growth.

Encourage further education through corporate benefits.

Track employee training through corporate learning portal.

Mentor staff on personal career and educational goals.

Technical Skills and Responsibilities

Develop and maintain SharePoint workflow solutions for back office departments.

Help desk support (hardware, software, and infrastructure) using Altiris, Lotus Notes and iSupport

24/7 afterhours support to ensure high availability for end users and plant operations.

Administrator of print servers on Windows and Citrix printing environments.

Responsible for maintaining Symantec Endpoint Securities on regional systems and servers (SEP).

Symantec Backup Exec and Autonomy for backups and restores of user and server data.

Security and web design for shared resources utilizing SharePoint and AD for multiple departments.

Setup process for branch administrators to scan via local ftp transfer on multifunction printers to a file server for secure FTP data transfer of driver logs (Over 1500 images per day) to Lee Trans FTP.

Administrator of Active Directory with organizing, group policies, user creation, deletion, and security.

Maintain equipment and software standards to corporate policy.

Track all retired equipment with certification of DOD Hard Drive destruction.

Support Citrix environment including remote VPN access through internet portal and thin clients.

Managed FS3 portable handheld computers inventory and repairs (similar to UPS or FedEx devises).

Provide support to other regions assisting with projects, tickets, and assistance.

Desktop Engineer/Field Service 1997–2000

Dreher (currently MCPc) Strongsville, OH

Lead team of technicians to replace over 100 professors’ PCs and setup over 500 student PCs for internet and email at John Carroll University. Assisted configuration lab to configure desktops and laptops for large-scale custom rollouts to various companies and environments. Setup and configuration of a variety multi user peer-to-peer networks.

Provided technical services to several large-scale businesses including FedEx, Timken, and Sherwin Williams. Assisted companies with scheduled maintenance, upgrades, and security. Worked directly with developers to test and pilot new programs and reporting status on issues with applications.

Summary:

For many years, I have been privileged to work in the field that I enjoy the most, IT. Over the years, I have improved my skills, expanded my knowledgebase, and have trained and managed coworkers. I am a working IT Supervisor with LAN administration, technical leadership and project management skills. I demonstrate experience with managing large scale projects, budgeting, troubleshooting and critical support for large corporate and manufacturing environments. I work with management and IT teams to envision, organize, and deploy requirements through IT solutions. I have a passion for technology and enjoy providing solutions to complex problems. I take pride in servicing people in need and making sure they are satisfied with the solutions provided.

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