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Customer Service Manager

Location:
Spring Hill, FL
Posted:
December 02, 2016

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Resume:

Bryan Schaub

*** ***** ************ ******

Plant City, FL 33563

acxqm3@r.postjobfree.com 813-***-****

Objective

A position as a general manager, utilizing skills in management, marketing, negotiation, and customer service.

Employment

Weber Environmental Services, Winter Haven, FL 1/2011 to 9/2011

Horticulture Manager

Charged with combining knowledge of plant care and diseases with landscaping skills and design.

Responsible for overseeing customer satisfaction at over 100 commercial properties. Diagnosed problems,

recommend treatment, and oversaw implementation of treatment of plant material. Responsible for upselling

clients on new treatment methods.

• Stayed abreast of the changing plant, insect, and animal species located in the Florida region.

• In charge of large accounts for Hilton Orlando, Champions Gate Golf Center, PepsiCo., Ruthvens and

Windsor Hills Resort.

Schaub Maintenance and Resort Services, INC, Traverse City, MI 9/1995 to 12/2010

Director of Operations, 9/1995 to 3/2003

President/Majority Stockholder, 4/2003 to 12/2010

Promoted to President. Responsible for directing, planning, and implementing the organization strategy

and objectives. Managed the daily operations and supervised 30 employees. Accountable for budgeting,

forecasting, marketing and customer service. Recruited new clients and closed all service contracts.

• Transformed the business from a sole-proprietorship to S-corporation.

• Grew the company from a one region focus to two regions.

• Negotiated largest sales contract of $95,000.

• Modernized the information infrastructure to improve company efficiency.

• Responsible for over 200 units annually.

• Completed dune restoration project along coast line of Lake Michigan with 97% participation of

clients.

Raises on a farm from birth until I went to Michigan State University.

Education

Saint Leo University, Saint Leo, FL 2014

Bachelors, Liberal Studies

Minor, Business Management

Master's of Business Administration

Focus Project Management

Exp 2017



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