**** **** ****** *****

Stone Mountain, GA *****

VM: 770-***-****

E-mail: acxqj6@r.postjobfree.com

LINDA S. HAYDEN

OBJECTIVE

Seeking a challenging position where my extensive Instructional Design and Technical Communications experience allows me to add value to a corporation and leverage technology to support its business needs and objectives.

SKILLS SUMMARY

Adult learning / ADDIE knowledge

Captivate / Lectora / FrameMaker / TTKF

Technical Writing experience

Articulate / Articulate Storyline 2 / Quiz Maker

ILT / eLearning course development and design

Lawson / PeopleSoft / SAP course development

Training / task analysis, design and development

SharePoint

Dreamweaver / CSS / XML knowledge

Vovici survey tool

Adobe Presenter / Breeze

HTML / SQL knowledge

Photoshop / Fireworks / SnagIt

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Aug. 2014 – Aspect Software – Duluth, GA

Present

Lead Technical Writer

Create technical content for Contact Center, Interactive Voice Response (IVR), Telephony, and Telecom/IT/Cloud-related technologies

Utilize FrameMaker to develop documentation content

Utilize Team Trainer Knowledge Force (TTKF) to create IVR eLearning courses

Utilize AGILE to create task analysis and collaborate with cross-functional teams

Manage assigned projects and communicate with global team members

May 2014 – Sandstone L&D Consulting, LLC – Conyers, GA

May 2015

Freelance Instructional Designer

Designed learning solutions and classroom training courses for corporate employees

Revised instructional documentation such as Instructional Guides and Participants Guides

Nov. 2013 – Veredus Corporation – Atlanta, GA

June 2014

Instructional Designer (Consultant) – Turner Broadcasting System

Designed and developed eLearning curriculum for Turner employees; topics included email retention policies, IT compliance policies, social media tools, data loss prevention, and telemetry data monitoring applications

Utilized MS PowerPoint to create storyboards for course content

Utilized Articulate Storyline to create eLearning courseware

Jan. 2013 – Infinite Computer Solutions – Rockville, MD

Sept. 2013

Instructional Designer (Remote Consultant) – IBM Corporation

Designed and developed eLearning curriculum for IBM employees and clients; focused on Big Data, Business Intelligence, and Smarter Commerce topics for pre-sales activity education to project management

Utilized MS Word to create detailed design documents, storyboards, and Wiki outlines

Utilized Articulate Presenter to create WBT modules

Performed QA tasks and revised State of Florida technical design documents, functional specifications, standard operational procedures (SOPs) documents, user guides, and online Help

LINDA S. HAYDEN PAGE 2

July 2013 – TrueBridge Resources, A North Highland Company – Atlanta, GA

Aug. 2013

Instructional Designer (Consultant) – The Home Depot, Inc.

Designed and developed instructor-led training (ILT) for the Home Depot manufacturing warehouse employees focusing on Inbound and Outbound job training

Utilized MS Word to create storyboards for course content

Interviewed subject matter experts for content information and SOP updates

Nov. 2012 – TEKsystems, Inc. – Alpharetta, GA

Mar. 2013

Instructional Designer (Remote Consultant) – MarketSource, Inc.

Designed and developed eLearning curriculum for retail sales rollout training

Utilized MS Word to create detailed design document and content analysis mapping

Wrote storyboards and audio scripts for course narrations and video demos

Utilized Articulate Storyline to create course modules

Managed course modules and rollout materials on SharePoint site

Dec. 2011 – Spartan Resources, Inc. – Atlanta, GA

Oct. 2012

Instructional Designer (Consultant) – Cox Communications, Inc.

Designed and developed WBT curricula accessible via Cox University site to provide IVR System, Avaya Call Management System (CMS), Avaya Reporting, Fiber Optics, ICOMS Order Entry, and eCommerce application training to Cox call center employees

Utilized Adobe Captivate to create eLearning training courses, demonstrations, and simulations

Created technical documentation and job aids for self-study courses

Tested systems and software to identify training needs

July 2011 – Modis, Inc. – Atlanta, GA

Nov. 2011

Instructional Designer (Consultant) - SunTrust Bank, Inc.

Implemented adult learning principles and use instructional system design methods to design and develop engaging and effective eLearning curricula for SunTrust University (STU) site

Utilized MS Word and PowerPoint to create instructional-led training (ILT) documentation, job aids, and quick references for Branch Sales classroom training

Utilized Adobe Captivate to create training demonstrations and simulations

Created and published online surveys and questionnaires for training evaluations

Oct. 2010 – American Red Cross (National Headquarters) – Washington D.C.

April 2011

Remote Training Developer (Term Employee)

Interviewed American Red Cross subject matter experts (SMEs) to gather information related to blood donor collection and manufacturing processes

Reviewed and edited training documentation to ensure FDA regulations were met

Feb. 2010 – Pyramid Consulting, Inc. – Alpharetta, GA

Oct. 2010

Instructional Designer (Consultant) - Cox Communications, Inc.

Leveraged understanding of the instructional design technology to develop eLearning curricula for wireless devices

Participated in design session meetings with subject matter experts to review storyboard contents developed for prospective eLearning courses focused on Siebel and ICOMS training

May 2006 – MDI Group, Inc. – Norcross, GA

Jan. 2010

Instructional Designer (Consultant) - SunTrust Bank, Inc. Sept. 2009 – Jan. 2010

Implemented adult learning principles and used instructional system design methods to develop engaging and effective eLearning curricula for SunTrust University (STU) site

LINDA S. HAYDEN PAGE 3

Utilized Breeze, Adobe Connect, Lectora, Captivate, and PhotoShop applications

Documentation Specialist/Technical Writer (Consultant) – Cisco Systems, Inc. May 2006 – July 2009

Created technical documentation via Author IT for digital broadband and fiber optic cable service users

Managed and tracked contents on Cisco Extranet and SharePoint Web sites created for wireless clients

Jan. 2006 - Kelly IT Resources, Inc. – Atlanta, GA

May 2006

Instructional Designer (Consultant) – AXA Advisors, Inc.

Designed and developed eLearning curricula via LMS, XML, and SCORM systems for AXA Advisors University (AAVU) site

Revised and converted existing courses via Knowlagent for bank and insurance employees

Jan. 2005 - Management Decisions, Inc. (MDI) – Norcross, GA

Nov. 2005

Instructional Designer (Consultant) – SunTrust Bank, Inc.

Applied knowledge of instructional systems design and adult learning techniques to design and create eLearning curricula related to mortgage lending and fraud topics

Utilized MS Word, PowerPoint, and Articulate to create WBT courses and job aids/training documentation such as Integrated Leader’s Guides and Participant Workbooks

Nov. 2003 - Impact Innovations Group – Alpharetta, GA

Dec. 2004

Instructional Designer/Technical Writer (Consultant) – NetBank, Inc.

Designed and developed eLearning courses for call center employees

Created storyboards used to identify training content and graphics

Utilized Lectora and RoboDemo applications to create course modules, demonstrations, and simulations

Co-facilitated teambuilding workshops

Tracked and analyzed course evaluations to review the training effectiveness, implementing suggestions for improvements and making recommendations to management on needs assessment and evaluation results

June 2003 - Ramsey Enterprises, Inc. – Atlanta, GA

Sept. 2003

eLearning Instructional Designer (Virtual Team Consultant) – BellSouth Corporation

Developed content information for telecommunications and networking curricula

Created online Help system for Network Field training

Edited training documentation and classroom job aids to ensure learning objectives were met

Sept. 2002 - Clarity Consultants, Inc. - Atlanta, GA

April 2003

eLearning Developer (Virtual Team Consultant) – Wachovia Bank

Designed and developed eLearning curricula for Wachovia bank employees

Created detailed design documents to identify specified learning objectives

Developed storyboards for interactive courseware

Created various training documentation, including Train-the-Trainer Guides

Jan. 2002 - Resources 4 You - Atlanta, GA

July 2002

Instructional Developer/Editor (Consultant)

Edited contents for company Web site to ensure the accurate use of grammar, punctuation and style

Created SAP (Change Management, Payroll) training/technical documentation and job aids

Evaluated effectiveness of adult learning theories applied during classroom delivery

LINDA S. HAYDEN PAGE 4

March 2000 - Systemware Professional Services, Inc. - Atlanta, GA

Dec. 2001

Instructional Developer (Consultant) - IBM Corporation Aug. 2000 – Dec. 2001

Designed and developed e-business curricula via the OutStart Evolution Learning Content Management System (LCMS)

Designed Level I and II evaluation activities

Wrote audio scripts for course narrations

Created test questions, classroom exercises, and audio scripts

Sept. 1998 - The Hunter Group, Inc. - Atlanta, GA

Feb. 2000

Training Curriculum Developer

Developed instructor-led training curricula and customized end-user documentation for Enterprise Resource Planning (ERP) applications for SAP, PeopleSoft, and Lawson systems (HR, Benefits, and Payroll modules)

Partnered with key stakeholders and subject matter experts to gather requirements determine learning needs

Evaluated student feedback and modified courses accordingly, identifying improvements for training

June 1996 - Eclipsys Solutions Corporation - Atlanta, Georgia

Sept. 1998

Senior Technical Writer

Incorporated knowledge of technical writing, editing, and indexing principles into the implementation of technical manuals for company’s software products. Such manuals included (created with FrameMaker application): installation and configuration guides, implementation guides, user’s guides, technical training guides, work plans, and system reference manuals.

Created business process designs and standard operational procedures

Utilized RoboHelp application to create and revise online help system

May 1992 - New Technology, Inc. - Huntsville, AL

June 1996

Senior Analyst/Technical Writer/Trainer July 1994 - June 1996

Trained end-users at NASA’s Marshall Space Flight Center (MSFC) on Enhanced HOSC Systems (EHS) system applications and processes

Designed and developed end-user training and technical documentation

Created Web pages via HTML coding for Training team’s Intranet site

Performed system usability testing on Graphical User Interface (GUI) and EHS software applications

ADDITIONAL QUALIFICATIONS:

Applies professional concepts in accordance with company objectives to solve complex problems

Manages and tracks multiple assignments efficiently

Communicates efficiently with virtual and global team members

Works well in deadline-driven, fast-paced environments

Demonstrates excellent interpersonal, verbal, and written communication skills

Welcomes position requiring up to 100% travel (domestic and international) or remote

EDUCATION

Bachelor of Science, Alabama Agricultural and Mechanical (A. & M.) University – Huntsville, AL

Major: Business Administration – Finance Minor: Computer Science

Certificate, University of Georgia – Athens, GA

Program: Instructional Design and Technology

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