JAI SORROT

C: 612-***-****

acxqh3@r.postjobfree.com

Summary:

. 7 + years of experience working as a Business/System Analyst with

diverse IT experience.

. Excellent knowledge of industry software development life cycles

like Waterfall and Agile.

. Lead testing efforts such as User Acceptance testing (UAT), Stress,

Regression and assisted in post-production support.

. Lead JAD sessions with Subject Matter Experts and stakeholders.

. Wide experience in developing Business Requirements (BRD),

Functional Requirement Document (FRD) as well as creating Use Case

diagrams, Activity diagrams using UML methodology.

. Ability to work independently or in team/cross functional teams,

manage and multiple projects.

. Proficient in customizing business practices, workflows, activities

and deliverables.

. Develop User interfaces, Use case and requirements sessions.

Requirements gathering, data modeling, System Architect.

Feasibility studies, Scope Documents, Requests for Proposal.

Education:

BE in Electronics & Communication, (M D University, India)

1999 - 2003

Master of Science (International Business), Dublin Insitute of Technology,

Ireland 2007 - 2008

Master of Business Administration, Minnesota State University, Mankato, MN

2014 - 2016

Technical Skills:

Operating Systems: Windows 2003/XP /Vista/7/8

Languages: C, HTML

Databases: MS SQL server, MS Access

Project Management, Design & MPP (Microsoft Project Plan), Visio, Excel,

Case tools: Power Point

General: MS-Office (Word, Excel and PowerPoint), MS

Project

Work Experience:

Client: United Health Group

July 2016 - Present

Role: Business Analyst

Responsibilities:

. Worked with Complex Care Management team to develop a new Pathway

application.

. Lead application requirements to enhance Clinical Support

capabilities.

. Worked directly with Product Owners and Upper Management to get a grip

on the future functionalities.

. Created and maintained User Stories for each upcoming feature along

with details.

. Lead JAD sessions to find the best solutions possible for business and

dev roadblocks.

. Worked closely with Project Manager to determine and understand

priorities for each feature.

. Worked with Dev and QA to resolve any doubts and made sure there are

no bugs/defects in production.

Client: Bank of America, Charlotte, NC

Apr 2014 - July 2016

Role: Business Analyst

Responsibilities:

. Worked on improving the mobile application for Bank of America.

. Worked extensively with Data Mapping, GAP & Data Analysis.

. Working knowledge of Scrum in CA Agile.

. Responsible for setting up weekly meeting and walkthroughs for project

updates and to detect bottlenecks and devise a plan to handling the

bottlenecks.

. Gathering business requirement from end user and Creating user

requirements document for companywide reports.

. Worked directly with developers, Project Manager to provide the

product.

. Assigned groups with weekly/monthly tasks needed to ensure completion

of project.

. Gathers estimates from Technical Teams after performing analysis and

conveying to Business Stakeholders.

Client: BCBSMN, Eagan MN Jan 2013- Apr

2014

Role: Business Analyst

Responsibilities:

. Worked on Health Care Insurance project focusing on member portal, web

and mobile application.

. Created business requirement and functional requirement documents.

. Created templates, prototype and updated graphic for enhancement of

BCBS member portal site and mobile app.

. Designed the business requirement collection approach based on the

project scope and SDLC methodology.

. Created User Documentation and UAT Test Cases and participates in UAT

Testing.

. Developed business requirement specification documents as well as high-

level project plan.

. Designed and developed Use Cases, Activity Diagrams, Sequence

Diagrams, OOD using UML.

. Translated the business needs into system requirements, communicating

with the business on a broader scale.

. Documented the product for the support of customer service

representatives.

Client: Capital One, Richmond, VA

April 2010 - Jan 2013

Role: Business Analyst

Responsibilities:

. Worked on Remote Deposit capture of cheque and credit card projects.

. Defined system scope as per the user requirements.

. Created Use Case Diagram, Work flow, Sequential Diagrams, and System

Architecture using MS Visio.

. Developed project delivery schedule, managed projects and identified

resources to successful completion.

. Created timelines for the project deliveries and maintained the

efficiency.

. Designed and developed Use Cases, Activity Diagrams and Sequence

Diagrams using UML.

. Developed prototyping for Remote Deposit Capture (RDC) Mobile App and

Credit Card.

. Extensively involved in Data Mapping and necessary Data

Transformations.

. Liaised with development and testing teams to accomplish timely

release objectives.

. Assisted in user acceptance testing (UAT) of the system.

Client: ICICI Bank, Mumbai, India

Jan 2009 - April 2010

Role: Business Analyst

. Worked on Bank retail banking integration of online banking and

investment banking.

. Worked with business stakeholders to define business requirements and

analyze functional requirement.

. Facilitated JAD sessions with management, users and stakeholders to

define the project and finalize the deliverable in the project.

. Developed test plan, test cases and test scenario for integration,

regression and performance.

. Lead User Acceptance Testing and maintained the quality procedures.

. Conducted walkthrough with user and developers to bring the required

application.

. Conducted weekly meeting to discuss the status of the project.

. Worked closely with the developers and testers to ensure policies,

standards are met while creating application.

. Implemented new web base technology for the existing system.

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