Executive Summary:

Digital Web Content Production Manager with 12+ yrs. of diversified experience in Digital Marketing Project Management, Program Management, Human Resource Management and IT.

Web and social content Marketing Experience using Adobe Experience Manager and Adobe Asset Management Tool.

Well versed in Project Methodologies and Process Improvement. Dynamic and Assertive team player with strong commitment.

Proven track record of ensuring overall project success and customer satisfaction, combined with a positive attitude, excellent communication and fast learning skills.

Skilled in facilitating project meetings, reviews, walkthroughs, customer interviews, site and application demos and UAT

Proficient in interacting with End Users, Technology teams to understand all the constraints and consolidate into an overall project plan.

Experience with Agency and Vendor management including Service Level Agreements (SLA) with customer business units, Operating Level Agreements (OLA) with internal technical specialty teams.

Education

M.B.A, John F. Kennedy University, U.S.A (Specialization – Strategic Management & Transformation)

BS Multimedia, Web and Graphic Design, Ohlone College, U.S.A (Continuing)

BA Economics, University of Madras, India

Technical Skills

Core Competence

Project Planning and Management, Estimation and Budgeting, Project Financials, Burn Down Analysis, Resource Planning, SDLC

Operating Systems

Microsoft Windows – NT/2000/7/XP/10, MAC OS X,

Software Methodologies

Agile, Waterfall, Scrum

Tools & Applications

Adobe Experience Manager CMS, Adobe CQ, Adobe DAM, Microsoft Office – (Word, Excel, Power Point), Microsoft Visio, MS Outlook, MS Project, MS SharePoint, Photoshop, Jira, Rally, Clear Quest,

Clear Case, SAP (ERP, Payroll, HR, Benefits). J. D. Edwards, BEARS, Lotus Notes, Citrix, Dreamweaver 10.0, Balsamiq, SnagIt 10, Smart Draw, Serena, SQL.

Professional Experience

Visa Inc., Foster City, CA Aug‘15 – Till Date

Position: Digital /Web Content Production Manager

Visa is a global payments technology company working to enable consumers, businesses, banks and governments to use digital currency.

Visa Marketing Business Solution’s team manages Visa’s web, social and mobile presence across multiple properties. Building and maintaining Visa's public website using Adobe CQ, Adobe Experience Manager. Building Web Pages, managing Digital Assets using Adobe DAM, ensuring User Experience conforms to Visa Branding guidelines. Creating and updating News stories, social media posts and catalog management for visa offers, optimizing digital assets using Adobe Photoshop. Supporting users during UAT Validation. Providing end user training to extended global marketing team. Mentoring junior web content managers and Business Owners on Adobe Experience Manager and Digital Asset Manager Tools and Visa publishing process. Project and Team Management, work allocation, tracking and closure following Agile Scrum project management practices using JIRA as the tool.

RESPONSIBILITIES:

Authoring website digital content including multimedia, versioning, building and publishing pages using Adobe

Experience Manager (Adobe AEM/CQ).

Build and maintain website pages including visa.com homepage using the CQ components and templates for different types of web content, social, promotional, informational or campaign material.

Web content version control and audit using workflows as applicable for obtaining legal and business approvals.

Creating new wireframes, digital assets, content briefs and zone diagrams for new projects.

Coordinate with Account/PM lead and designer to execute content edit requests and webpage updates using Adobe CQ content management system – adding copy, images and videos to both existing site portions and new pages.

Keep track of all organizations digital assets across channels by utilizing Adobe Digital Asset Management System (DAM)

Work with dev team to ensure site functionality is running properly at all times: fixing author-able bugs when feasible

and logging JIRA tickets for site structure issues.

Send out translations, manage timelines and push live localized sites after obtaining translation.

Supporting UAT by performing demos of webpages created, coordinating with offshore / onshore dev team.

Training Visa business owners on Visa.com publishing processes/guidelines and requirements.

B/E Aerospace Inc., Anaheim, CA Feb ‘05 – Jan ‘10

Position: Project/Program Manager

B/E Aerospace, Inc. is world's leading manufacturer of cabin interior products for commercial passenger aircraft and business jets with revenue over US$ 5 Billion. The company provides a wide range of cabin interior design, reconfiguration and certification services, including the conversion of passenger aircraft to freighter use. B/E’s customers include virtually all the world's airlines and aircraft manufacturers.

RESPONSIBILITIES:

Supported major initiative on Integration of BEARS (B/E Anaheim Repair System) with J.D. Edwards enterprise wide (integrated their Inventory system with BEARS System) to control Inventory and ADSL (Anaheim/ Dubai Ship Log).

Successfully coordinated with corporate office and subsidiary in Dubai, UAE on project management, consolidation of reports and validation of Management Information flow to other departments at B/E Aerospace, Anaheim, U.S.A.

Implemented processes and documentation to undergo FAA (Federal Aviation Administration) security audit, earning B/E Dubai office an independent FAA certification.

Accurate maintenance of Data Base of Anaheim and Dubai repair station’s ship logs related to all the customers, which includes all major airlines.

Created a central repository (SharePoint repository) to store all documents including vendor contracts and HR records).

Maintained BE's repairs inventory system using J.D. Edwards systems.

Managed department budget and financial, coordinated recruitment events and interviews with BE Anaheim for Dubai, UAE.

EDS - an HP Company Feb ’00 - Feb ’05

Position: Resource Manager / Project Manager

A Global Fortune 100 IT software solution provider headquartered in Plano, Texas USA; serving more than 10,000 clients across 60 countries with 130,000 employees and revenues exceeding 21 billion USD. Worked as senior member of the Executive PMO of EDS India, reporting to the Managing Director in close conjunction with other C Level Executives across multiple projects.

RESPONSIBILITIES:

Conducted weekly resource meetings with Delivery Managers and technical teams to allocate resources & predict demand.

Created new process for correct demand forecasting and resource allocation minimizing resource downtime.

Streamlined resource requirement reporting process for delivery managers across globe, to provide macro view of skillset requirements. Provided resource status reports to key Stakeholders for better visibility.

Managed relationship with Vendor Agencies and negotiated for resource engagements, renewal of resources, work orders and invoices including rate negotiations and SLA (Service Level Agreement) management.

Coordinated Interviews for new recruits, Appraisal and assisted in performance management for the team.

Expense Reports management, validation and approvals including department budget tracking.

Coordinated project meetings and maintaining records.

Assisted the Quality Assurance team for their SEI CMM level 4 requirements and was awarded twice.

Interacted with vendors to ensure to deliver the right product with required features.

Conducted induction programs for new recruits on company policies and procedures.

Designed SharePoint site as a repository for project guidelines /standards with supporting tools & document templates.

Qualcomm (India) Inc. Aug ’97- Jan’ 00

Position: HR & Business Analyst

Qualcomm (India) Inc. a subsidiary of Qualcomm, Inc. headquartered in San Diego, USA, a world leader in digital wireless communications is a fortune 500 company.

RESPONSIBILITIES:

Liaised with business and functional owners during high-level review sessions to derive and execute action plans, meeting deadlines and standards.

Coordinated with clients for resource requirements and allocate resources accordingly in coordination with the Director.

Validated appropriate controls to monitor and evaluate the existing performance statistics to meet business objectives of performance management that include planning, query, reporting, analysis and manage the enterprise information on a whole.

Resource management for active projects including managing employee turnover, location, internal relocations etc.,

Salary Negotiations, organizing travel arrangements, Visa and Work Permits approval, Travel budget management and per-diems estimation and reimbursement.

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